Steve is an experienced dealer, who has served some big names at PA like the CLT, Mellon and T-Mobiles before joining Salonika. He is highly skilled at negotiating rates that helps him balancing the loads between customer relationship and profit margin. Steve Kourkoutis will soon be 50 and still works with the same charm as on his twenties.

1. Effective Communication eases
managing things for Steve
Kourkoutis

2. What does Effective Communication should include?
 Communication helps exchanging thoughts
 Helps clearing doubts and the objective
 Helps barring the obstructions
 Represents how resourceful the person is
 Upcoming slides will mention the components and the needful to make your
communication more effective.

3. Confidence
 Possessing confidence gives customers faith in Steve Kourkoutis’ abilities
 It helps him deliver what they need
 Steve builds enough faith in the customers that he is the one keeping a track of
their satisfaction.
 Maintain Eye Contact during conversation
 Maintain a firm and friendly tone on phone
 Avoid aggression and I-know-it-all attitude.

4. Good Listening
 Effective listening is the key to good communication
 Take enough time to listen the other person
 Attend the smallest of the details
 Rephrase wherever necessary, to make sure you have heard everything
correctly

5. Raise Good Questions
 Raise Good Questions
 The communication isn’t one way
 Keep asking questions wherever needed
 Make sure your doubts are cleared
 Good questions help flow of conversations and improve outcome
 Asking question boosts the speaker that you are attentive
 Steve Kourkoutis prompts open ended questions which, eventually help him
understand the requirements more closely

6. Emotional Intelligence
 Involving Emotions in a conversation is highly unprofessional and carries its
own demerits
 Steve Kourkoutis uses emotions for effective conversations
 He understands the needs of the customer with the emotional filter
 It helps binding them longer with Steve

7. Tone and clarity
 Communication is more than just exchange of words
 Non verbal communication is often a big parameter
 Manage your tone accordingly
 It should neither reflect the sense of over-domination nor a complete
submission
 Choose your words correctly

8. Open Mindedness and friendliness
 Any agenda be avoided before starting a conversation
 Put off the mental barriers
 Accept every word spoken from the other side
 Create a friendly vibe
 Steve Kourkoutis with his friendly treatment easily unlocks the door for
healthy negotiations