Steven Keen has over a decade of experience in both military and civilian roles, including security, sales, and customer service. He has extensive experience in security operations, guarding convoys, bridges, and high-level officials in both combat and non-combat zones in Iraq. Domestically, he has worked in sales management and customer relations for major companies. As a decorated veteran, he brings leadership, problem-solving skills, and a results-driven work ethic to any role.

1. Steven Keen
5110 Cherry Creek Road • Sparta, TN 38583 • 931-252-9102 • stevenkeen6880@hotmail.com
Sales and Marketing professional with background in Leadership, Sales Growth, and Client
Relationships
SUMMARY
Dynamic and results driven experience in military experience. I have great experience in security. I have
work security check points in both combat and non combat areas. I have been part of a convoy security
team for 13 months. I have guarding everything from trucks to bridges being repaired by engineers. On
my second tour to Iraq I was part of a personal security team that was assigned to the 2nd
highest official
in Iraq, “The SRSG’. I have done personal security for vice president Joe Biden on one of his visits to
Bagdad. Worked for the Tennessee Governors Task force on Ground Operations, this helped clean up
drugs on Tennessee streets. I understand the importance of looking professional and good at times while
on guard. Decorated United States Army veteran, with recognized leadership and problems solving
capabilities.
PROFESSIONAL EXPERIENCE
Dr. Pepper / Snapple Group, Sparta, TN July 2013 – Present
Lead Relief Sales
• Responsible for 300,000 annual sales volume across 100 stores
• Exceeded sales goals monthly and averaging 5% of sales plan consistently as Route Manager
• Consistently builds ongoing relationships to strengthen partnership with clients, delivering
exceptional customer service in the sales territory
• Coordinates all retail sales and promotional efforts
• Conducts training programs for direct reports to educate sales professionals regarding products
and programs.
• Evaluates and coaches merchandisers to grow sales market and increase customer satisfaction
• Manage a district team of over 10 people through a successful year.
Salesman
• Successfully increased the sales volume on the Crossville route over 25% every month, from the
past years volume.
• Increased the relationship with all managers of the cooperate accounts.
Key Strengths
• Sales and Revenue Generation
• Promotion and Sales Tactics
• Customer Service Tactics & New Business Development
• Account Management and Customer Relations
• Performance Management
• CDL driver when needed
Averitt Express, Sparta, TN February 2010 – June 2011
Claims Adjustor
• Managed driver accident and injury claims for over the road personnel
• Administered multi-state insurance compliance requirements
• Identified areas for improvement and facilitated claim settlements saving hundreds to thousands
of each claim.
• Analyzed accident and injury data
• Developed and implement accident prevention plans based on analysis
Key Strengths
• Customer Service and Customer Relations
• Tactical analysis

2. • Account Management
National Guard, Knoxville, TN October 2003 - Present
• Platoon Sergeant
• Manages a platoon of over 40 individuals
• Responsible for over 2 million dollars of equipment
• Counterdrug task force
• The go to guy for the company on running successful missions
• Works out training plans for my section
• 278 Regimental Battle NCO
• CBRN guy
ADDITIONAL PROFESSIONAL EXPERIENCE
Budweiser (Delivery driver)(2011 – 2012)
Wal-Mart, Cookeville, TN (38501) (2007 -2010)
United States Army, Active Duty (2003 – 2007)
EDUCATION
B.A. Criminal Justice, Business minor Ashford University, Clinton, IA (2010-2014)
High school Diploma Jackson county high school