1. Amanda Stirling
amandamgordon76@gmail.com
Summary
Dependable Kitchen Manager who brings over 10 years experience in the food service
industry. Organized, independent worker with strong time management skills. Detail-
oriented and able to learn new tasks quickly and effectively. Enthusiastic team player with
a strong work ethic and problem solving skills.
Highlights
• Quick Learner • Organized
• Proven leader • Fast and efficient worker
• Customer service oriented • Ability to handle/resolve problems
• Thrives in a fast-paced environment • Able to lift up to 50 pounds
Experience
The Chickenburger Production Kitchen October 2013 to Current
Kitchen Manager
Bedford, NS
Built excellent customer loyalty and rapport by placing follow-up calls for customers who
reported product issues and /or complaints
Reviewed processing schedules and production orders concerning inventory requirements,
staffing requirements, work procedures and duty assignments, considering budgetary
limitations and time constraints.
Set and monitored product standards, examining samples of raw/ finished cooked products
and processing tests, to ensure the quality of all finished products.
Ensured that HACCP guidelines, programs, records and all health and safety guidelines
were followed.
Trained staff of ten employees for correct facility procedures, safety codes, proper recipes
and packing techniques.
Monitored inventory
The Chickenburger Restaurant March 2012 to October 2013
General Manager
Bedford, NS/ Halifax, NS
Provided accurate and appropriate information in response to customer inquires or
complaints.
Developed and implemented new policies.
Trained, coached and mentored staff to ensure smooth adoption of new programs and
policies.
Increased sales with up-selling program
Collected customer feedback and made process changes to exceed customer satisfaction.
Developed new menu items with marketing strategy and POS material
Hired and trained entry level and lower management. Trained staff and management at
franchise locations
2. Payroll for 70+ staff
Built sales forecasts and schedules to reflect desired productivity targets.
Aloha POS system knowledge (adding new products, coupons, using reports) integrated
updated version of POS, trained staff for smooth transition.
Bank Deposits
The Chickenburger Restaurant January 2007 to March 2012
Supervisor
Bedford, NS
Maintained exceptional customer service standards.
Trained staff on how to improve customer interactions
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and
service standards were consistently met.
Ensured proper cleanliness was maintained in all areas of restaurant.
Performed checkouts of servers to ensure that all orders were accounted for.
Department of Natural Defence 2002 to 2003
Server
Halifax, NS
Delivered exceptional service by greeting and serving patrons in a timely, friendly manner.
Observed diners to anticipate any additional needs and respond to requests
Responsible for setting banquet events and buffet lines
Ensured consistent high quality of plate presentation
Performed dishwasher duties
The Chickenburger Restaurant March 1999 to January 2007
Server
Bedford, NS
Took necessary steps to meet customer needs and effectively resolve food or service
issues. Served fresh, hot food with a smile in a timely manner.
Operated large-volume cooking equipment such as grills and deep-fat fryers.
Prepared and served beverages such as coffee, tea, fountain drinks and milkshakes.
Trained in all opening and closing jobs of the restaurant, including mopping floors,
washing dishes, wiping counter tops and emptying grease traps.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly and efficiently processed payments and made accurate change.
Prepared items according to written or verbal orders, working on several different orders
simultaneously.
Education
Sackville High School
Lower Sackville, NS
