Updated CV

1. PROFILE
WORK EXPERIENCE
Experienced administrator with excellent interpersonal skills and an ability to develop effective
relationships with customers, suppliers and colleagues. A meticulously organised individual
who enjoys a varied workload and is able to manage competing priorities effectively. I have
expertise in managing facilities processes and understands the importance of providing a
speedy and pro-active response to requests. Currently seeking a new position that will
provide a challenge.
Facilities Coordinator At Watts Group Limited Construction and Real Estate
The role Present
Corporate Facilities manages Maintenance, Cleaning, Security/Fire, Telecommunications,
Post, F.O.H Reception and Supply’s for the Watts London Office and its associated regional
offices. At all times working with preferred suppliers to provide essential high standards and
services to the business
The role of the Facilities Coordinator is:
 To provide effective services, including liaising with heads of departments and staff
to identify their facilities related requirements and propose and manage cost-effective
solutions .Also providing an effective response to queries and demands where
applicable
 To support the work of IT consultants in service monitoring and supplier
management, ensuring that the required standards are maintained
 Provide administrative support to enable the Facilities department to function
effectively and efficiently
Corporate Facilities I.T
 Liaison with IT service providers to manage office moves and changes.
 Maintenance of up-to-date floor plans for all offices.
 Manage board rooms and provide technical AV assistance
 Conduct weekly meetings with manager to set objectives and key strategies for IT
Management and Facilities for the London Office.
 Manage and raise purchase orders for IT and internal suppliers
 Start / Terminate contracts with service providers for the business (Internet /
telephone).
 Manage I.T Asset Register insuring all staff compile with PED Policy , duties
Coordinate the mobile phones within Watts Group, monitoring usage of both mobile
and pay phones, including purchasing and maintenance of all handsets and
equipment.
Health & Safety London
 Act as London Office Safety Manager.
 Organise and arrange appropriated Risk Assessments when relevant
 Manage the ordering of PPE for technical staff.
 Assist in the recording of accidents and provision of statistics to the Health & Safety
committee.
 Assist in the compliance of existing Health and Safety policy, safe working practices
and Watts best practice, liaising closely with the Heads of department and promote
safety awareness.
STEPHEN RICKERD

2.  Provide HR with training requirements for London first aiders & fire wardens ensuring
their certificates are up to date.
Essential Knowledge, Skills and Experience for Facilities Service Coordination
 Sufficient experience of providing a facilities or maintenance service in a busy
organisation
 Experience of working with contractors and suppliers and monitoring of service standards
 Understanding of compliance requirements and working with service level agreements
 Proven experience of delivering excellent customer care and service in a large
organisation
 Experience of complaints handling and follow up procedures
 Enthusiasm and commitment to learn about and get involved in the department’s
activities
 Excellent telephone manner, common sense and the ability to communicate effectively at
all levels
 Customer care in dealing with tact and diplomacy when complaints arise.
WORK EXPERIENCE
Morson Group at Network Rail Apr 2012 - Aug 2014
Communications Assistant and Event Officer May 2014 - Aug 2014
(Contract)
 Administrative responsibility including organising board meetings, corporate
events and large departmental forums ( LCForum2014)
 Promoted Health and Safety Awareness and supported department campaigns
including National Level Crossing Safety Improvement
 Developed relationships with customers, stakeholders and suppliers
 Support Communications Director with a variety of administrative tasks
 Oversaw contracted team of event contributors including film crew and photographers
and provided proactive management of requests
 Sourced venues and created planning agendas
 Administered and updated internal webpage and promoted campaign images and
weekly updates ,managed media files
 Updated press cuttings for Level Crossing Safety Awareness
 Administration and use of Share Point
 Prepared and distributed weekly newsletter and publish on website
Front of House Coordinator (Contract)
Apr 2012 - May 2014
 Organised Network Rails corporate events and managed a large range of requests
establishing strong business relationships and provided numerous options for clients
 Provide AV and VC and Auditorium conferences Provided an Audio Visual service
and maintained equipment safety
Rendell &Rittner, London
Jun 2011 – Mar 2012
Facilities Assistant Property Management
 Managed a wide range of facilities requests for the residents
 Determined areas of cost and damage on the estate
KPMG, London Feb 2011 - Apr 2011
Meeting Room Facilities Coordinator (Temporary)
 Responsible for managing 100 client meeting rooms for both internal and external
bookings providing an excellent level of facility service and AV support

3. Yahoo, London Jun 2010 - Nov 2010
Meeting Room Manager/Events Coordinator Media
(6 Month contract)
 Responsible for managing 40 meeting rooms, established first class relationships
with stakeholders and clients
 Managed a team of 2
 Managed the arrangements for Yahoo's global offices in regard to meeting room
bookings and events
 Administered budget reports for Meeting Room AV equipment
 Completed audit checks for occupancy and Monitoring of SLAs
 Scheduled and coordinated all resources for meeting rooms in regard to AV sound,
presentation, catering orders and furniture configuration
Shell, London 2007 – 2010
Front of House Coordinator
Kuwait Airways 1995 – 2007
Flight Manager & VIP Crew Executive Travel
 Managed a team of 12 – 15 crew
 Expert in VIP travel
 Specialised sectors Middle East Europe and the Far East
 Training Modules for Crew 2000 -2007
SKILLS
 5* Customer Service in the Corporate Events and Travel Industry
 VIP travel
 Audio Visual Training and Knowledge of Condeco Booking Suite /Cisco VCS
 Computer Literate (Microsoft word, Excel and PowerPoint) Share Point
 Health and Safety Health and Safety and additional AD Hoc tasks ( HSE File)
 Staff Training Modules ( HSE File) and Understanding of SOPs and IOSH
 First Aider and Fire Warden
 Understanding of SLA s and DSE Assessments
 Revolutionary Academy Diversity and Inclusion
 Excellent telephone techniques and manner
 Conversational in Arabic
EDUCATIONAL & QUALIFICATIONS
 Diploma in Management Studies.
 Crew Management at Nene College, Northamptonshire
Contact Details Mobile 07525 916438 email stephenrickerd@me.com
Stephen Rickerd Present
3 The Vale London
London W3 7RU https://www.linkedin.com/in/stephen-rickerd-6805261b