1. continued…
STEPHEN DOVER 3609 Phillips Street; Moore, OK  405.570.7111
Dovers1209@gmail.com  LinkedIn
FINANCE ADMINISTRATIVE PROFESSIONAL
8+ years’ success leading financial administration
Repeated success managing and coordinating financial responsibilities and training staff, including
mortgage loan processing, accounts payable and receivables, business accounting, financial analysis
and bank reconciliations. Expert presenter, negotiator, and businessperson; able to forge solid
relationships with partners and build consensus across multiple organizational levels.
HIGHLIGHTS OF EXPERTISE
 Accounting/Financial Analysis
 Cost Reduction and Avoidance
 Collections
 Recruiting and Staffing Initiatives
 Contract Development/Negotiations
 Budget Administration
 Customer Service
 A/R, A/P
 Audit Loans/Loan Processing
 Team Training and Leadership
CAREER SUMMARY
MCB& ISN, Oklahoma City/Oklahoma
Audit HUD mortgagee claim cases for errorsor misrepresentations. Approveadditional funding to mortgagee
for necessary repairs.
HUD CLAIMS SPECIALIST (2015 to 2016)
Was an employee that was called upon to help other departments get caught up. I was trained for less
then 2 hours on my 1st day and the supervisor saw that I understood and had me working cases on
my own after that.
 Was one of only a few employees that knew how to do the entire process of a HUD case.
 This was a Temporary position that I was hired on Full Time.
EXPRESS PERSONNEL, Oklahoma City/Oklahoma
I had many various jobsdue these were temp jobs, I did collections, accounting, data entry, process payments,
and customer service
TEMPORARY STAFF (2014 To 2015)
The Supervisor for collections was happy with how quickly I was able to learn the job. My confidence
and previous work experience made it easy for me to learn on the fly and be able to assist there
already short handed team.
 I was offered several permanent positions, but I didn’t want to move at that time.
 Created a supportive working atmosphere that made work fun for everyone.
CAPTAIN PAWN, Moore & Norman/Oklahoma
Inspect and price new merchandise, along with negotiate pawn loans with customers?
PAWN BROKER (2014)

2. CLIENT NAME Page 2
I assisted the Owners in Opening there 2nd location in Norman, OK. New Store was busy had to
handle multiple demands while maintaining composure.
 Provided administrative support to the Owners, by managing data as well as filling in for
management in the store.
 Generated in over $50,000 in Pawn Loans which was 75% of what was done in the previous
2 years Combined.
AMERICAN PRECIOUS METALS EXCHANGE, Oklahoma City/Oklahoma
I was in charge of inspecting the silver bullion before it could be sold, I checked to make sure each coin was
classified correct and was in the correct condition?
QUALITY CONTROL (2013 to 2014)
I received two promotions during my year. I reorganized the quality inspection room to allow better
flow of product coming in and out. I reduced silver bullion classification errors by more then 90%.
 During my time there were months that due to increase in sales, the whole staff would have
to stay 12 to 13 hours a day and sometimes even Saturdays to keep up.
 I was put in charge of training new quality control employees.
RESULTS MARKETING, LLC, Moore/Oklahoma
This was a Free Auto Sales Paper in convenient storesand grocery stores, all vehicles were listed on our website
along with a text code for each vehicle on the dealers. So my daily tasks included sales, taking photos, entering
vehicles into the website, adding new vehicles to the paper, and assigning it a text code.
OWNER/OPERATOR (2012 to 2013)
Started own paper, and website. Had 10+ repeat dealerships a week.
 Broke down the wall and convinced 2 big car dealerships to give my products a try.
 After 6 months I was breaking even .
TINKER FEDERAL CREDIT UNION, Oklahoma City/Oklahoma
Audit Mortgage Files, enter new mortgage loans onto the system, file new and paid off mortgage files, and
answer mortgage questions from members and branch employees.
MORTGAGE SERVICER (2008 to 2012)
In my 3+ years I never missed a deadline. My suggestion about the mortgage phone was
implemented by TFCU. Figured and mailed end of year escrow analysis ahead of time all 3 years.
 I did this job while going to college full time.
 I received a 4.75+ out of 5, on my corporate wide employee review every year.
ADDITIONAL EXPERIENCE
Various positions in management, sales and customer service, from 2001 to 2008.
EDUCATION & CREDENTIALS

3. BACHELOR OF SCIENCEIN BUSINESS MANAGEMENT & ETHICS
Mid America Christian University, Oklahoma City (2011)