Introduction to the problem solving model

1. Unit 2: Problem Solving
It is impossible to avoid problems in life, but by
developing the skills necessary to solve these problems
you can face any challenge. In this unit you will be
introduced to the problem solving model and the
process by which to address difficulties you come across
in your life.

2. Consequences Of Poor Decisions
Whether the decision was impulsive or just poorly thought out can affect our
lives in a negative way.
It can affect…
Your Relationships
Your Finances
Your Freedom
It can even affect our ability to find assistance for the problems you have
created.

3. PROBLEM SOLVING MODEL
The Problem Solving Model is a 5 step process that can assist you in solving
problems and gaining control of your life.
1. Clearly identify and define the problem.
2. Brainstorm and identify possible solutions.
3. Choose a solution and apply it to the situation.
4. Evaluate how well it worked.
5. If necessary, reevaluate the situation and apply another solution.

4. PROBLEM SOLVING MODEL
STEP 1
• The first step in problem solving is to identify the
problem and what or who is effected by the problem.
• Using assertive communication, gather information
from other individuals involved in the problem to
ensure you have the complete picture. The ability to
LISTEN is as important as the ability to talk.

5. PROBLEM SOLVING MODEL
STEP 2
The second step in problem solving is to brainstorm possible
solutions to the problem. This should include the most ridiculous and
far-fetched ideas because sometimes things that seem impossible
are not. Don’t be afraid to think outside the box.

6. PROBLEM SOLVING MODEL
STEP 3
The third step in problem solving is to choose the
best solution for the situation. This can be done by
taking the list of possible solutions and developing a
list of pros and cons for each one. By weighing the
consequences and advantages of each a viable
solution should be chosen.

7. PROBLEM SOLVING PRACTICE….
You are scheduled to work tonight, but your friend has an extra
ticket to see your favorite band in concert. You have missed
several days of work over the last few weeks due to illness and
know that you have left your work short-handed due to this.
Your last paycheck was smaller than usual due to your absences.
Should you go to the concert? Or go to work?

8. PROBLEM SOLVING MODEL - STEP 2 & 3
IDENTIFY PROS AND CONS OF POSSIBLE SOLUTIONS
(IF I MISS WORK AND GO TO THE CONCERT…)
PROS
• I get to see my favorite band in
concert.
• I get to relax and hang with my
friends.
• I have just enough money for a
ticket.
• Once in a lifetime experience.
CONS
• I miss work and could lose my job.
• I will miss the money i could make
that night.
• The tickets are expensive. (I will
use money needed for bills.)
• I will have to spend money on gas.

9. PROBLEM SOLVING MODEL
STEP 4
Take the best solution and apply it to the situation. Remember that
if it involves a change in how people do things that it may take
longer to be effective. How well did this solution work? Did you
apply the solution using the best method and steps?

10. PROBLEM SOLVING MODEL
STEP 5
Step 5 is to evaluate the success of the solution you
applied to the situation. Did the solution work? Do
you need to brainstorm and problem solve again? Use
the information from the process, whether good or
bad, to influence future decisions.

11. UNIT 2 HOMEWORK
Think of a problem in your life that you have recently addressed or need to address.
Using the problem solving model perform each of the steps and bring your
documentation to your group session or counseling session where it can be reviewed
and discussed. Include all lists, charts and illustrations you use to come to a solution.
Note: This must be completed prior to proceeding to Unit 3.