1. Srishty Khurana
Technology Professional: Vmware ; Citrix
E-mail ID: srishty.khurana@gmail.com
Cell No: +91-7022007464
Objective
Seeking a growth opportunity, as Vmware SME to use my skills and domain knowledge to develop my career
and lead a successful group for the field advancement.
Professional Experience
Citrix R&D India Pvt. Ltd. (Augut 2014 – June 2015)
VMware Software India Pvt. Ltd. (June 2015 – till date)
Role Duration
Technical Support Engineer June 2015 – Till Date
Associate Technical Support
Engineer
August 2014 – June 2015
Technical Exposure
Known Citrix Products and areas of expertise
 VMware Esxi hypervisor
 VMware Horizon View
 VMware Persona
 VMware HA;DRS;P2V
 Citrix XenApp
 Citrix user profile management
 Citrix XenDesktop
 Log analysis
 Citrix web interface
 Basic Networking
 Basic windows and
Active directory
Other products and technologies
 Desktop Operating System – Windows XP, Windows7, Windows8,Windows10
 Server Operating System – Windows 2008, 2008R2 and Windows 2012
 Windows Diagnostic Tools –Process monitor, Process Explorer, Proc Dump, Windbg, Network Monitor,
Wireshark etc.
Roles and responsibilities
Presently working as Technical Support Engineer supporting VMware hypervisor Esxi ; Horizon view ; Persona.
Mentoring a team of new hires supporting VMware hypervisor and Horizon view
Responsibilities:
 To work on Aged/Escalated cases for quicker resolution.
 Provide product training to new hires and team members.
 Collaborate internally to resolve integration issue of hardware and software products.
 Act as first level of support for various logs analysis like Esxi , wireshark , Perfmon and Procdump

2.  Contribute to the knowledge content in form of Citrix KB's both Internal and External.
 Work on devising the action plan on cases when frontline engineers are stuck on cases.
 Channelize team efforts for their self-development and company’s business requirement.
 Mentored and coached peer engineers in customer handling, technical troubleshooting, and ramping up
on the technologies.
Key Achievements in VMware
 Selected to mentor new hires.
 Awarded the Best Performance award in Q1, 2016
 Consistent Performance ratings and customer appreciations.
 Published Knowledge Base articles.
 Actively worked on self-readiness and training peers.
 Nominated to learn and support cloud delivery solution – CPSM
Certifications
CCA - Citrix XenApp 6.5
VCP5- DCV
VCAP5-DCA
Trainings Attended
 CCNA
 Citrix XenApp (6.5, 7.5,7.6)
Internships
Uninor India Pvt Ltd.
Project : 3G network deployment
Location : Gurgaon
Designation : Intern
Platform : Routing/switching and Radio Frequency planning and optimization
Here as an intern I worked in the NOC department to monitor the alarms on network. More Actively, I was
involved in planning and deploying 3G network .
Academic Qualification
Examination Year Institution University Marks
B.Tech 2010-14 Haryana Engineering College Kurukshetra University,
Kurukshetra
79%
XII 2010 S.D Public School CBSE Board 83%
X 2008 S.D Public School CBSE Board 81%

3. Personal Profile
Date of Birth 05 Dec 1992
Sex Female
Nationality Indian
Father's Name Mr. Kamlesh Khurana
Address #68 ; St. Elina Residency ; 6th
cross Venkatadri Layout
Bangalore
Contact +91-7022007464
Language English ; Hindi and Pujabi
Declaration:
I vouch for the authenticity of the above.
Yours Sincerely,
Place: Bangalore Srishty Khurana