1. A-G04 Aban Essence VGP Layout,
Kudlu, Bangalore
HIMANSHU CHALANA himanshu.chalana@gmail.com
+91-8884601313
PROFESSIONAL OBJECTIVE:
To work with a progressive organization where career advancement and professional growth are
offered and I can prove my capabilities and contribute to the success of team as a unit.
EDUCATION
B Tech (IT) with 64 % in 2014
All India Senior School Certificate Examination with 64 % in 2008
All India Secondary School Certificate Examination with 71 % in 2006
IT SKILLS:
 Technologies : C, C++.
 Web Developments : PHP
 Database Tools : MYSQL
 Domain Knowledge : Telecom, Service Management
 Certification : ITIL Foundation (version 2011)
 Tools Used : Pingdom,Jira, Solarwinds,Optier
EXPERIENCE DETAILS :
Organization: Bristlecone India Ltd
Client Location: SAP Labs India Pvt.Ltd Bangalore
Duration: March2015 - Till Date
Skills:
Designation: Associate Consultant
Responsibilities: Infrastructure Monitoring and Incident Management
Description: As a part of Incident Management Center team, I am responsible for proactive
monitoring for any infrastructure and server alerts. Data Center Management,
Ticket creation and validation
Initiate and Drive Bridge calls

2. Send Executive notifications – Emails and SMS (MIR3)
Responsible for Level-2 Escalations pertaining to, End User issues raised through JIRA Tickets
Managing 24*7 Service Desk as a part of Service Desk Management.
Ensuring service delivery based on the Service level agreements.
Tracking critical/major incidents and sharing RCA with customers.
Ensure Prompt communication for all Major failure or breakdown.
Handling Weekly Ops Review meeting with higher management.
Ensure all the customer complaints/issues are identified, prepare Action plan and provide end to
end resolution.
Sending daily status report to higher management and discussing on major issues and concerns
related to availability of Data centers and major issues faced by end users.
To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW
compliance & timely escalate non-compliance to senior management.
Organization: Videocon Telecom Limited
Duration: Feb 2014 - March 2015
Designation: Team Lead (Enterprise and Data Services)
Responsibilities: SalesTechnical Consulting
Description: As a Team Lead in Videocon Telecom Limited I was responsible for end to end
sales form Lead generation to customer onboarding for a product line of Videocon, which
involves apart from other responsibilities analysis and technical consulting on the best fit
ProductService for the customers.
Organization: Girnar Technologies
Duration: Jul 2012 –Feb 2013
Designation: Intern (Web Development)
Responsibilities: DevelopmentProduction Support
Description: As an intern in web development team of Girnar Technologies, I worked on
various development and bug fixing activities as mentored by my leads for various
websitesapplications on a day to day basis viz. Jaipurinfo.com, Indianpackage.com, HRMS. I got
hands on development experience in PHP and MYSQL during this period.

3. SUMMER TRAINING:
 6 weeks Industrial Training in Remiel Softech Solutions, Noida, where I worked on
development of a school ERP Application in .NET.
ACHIEVEMENT’S:
 Awarded as one of the top Team Leaders (by sales figures) for State of Punjab for 3
quarters consecutively in 2014-2015.
 Got delivery excellence award in 2015-2016.
PERSONAL DETAILS:
DOB: 12th
Oct., 1990
Sex: Male
Marital Status: Single
Father’s Name: Lt Sh. Sudesh kumar Chalana
Languages known: English Hindi and Punjabi
Nationality: Indian