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Chinmay Deshmukh
E-mail: chinmay.deshmukh90@gmail.com | Mobile: +91 7044296139 or +91 8087787060
CAREER OBJECTIVE
To work ...
Volume 5 Issue 2, 24-26, ISSN: 2231-0711; in journal IJSTR (‎International Journal of Scientific & Technology
Research), V...
- Being admin of both CRMs , I am responsible for all RAPID (Remote Approval and Processing of Image
Documents) CRM Admin ...
REFERENCES
A M WASU, Former Head of Department (Computer Science & Engineering), Indira Bahuudeshiya Shikshan
Sanstha's Co...
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Chinmay Deshmukh Resume

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Chinmay Deshmukh Resume

  1. 1. Chinmay Deshmukh E-mail: chinmay.deshmukh90@gmail.com | Mobile: +91 7044296139 or +91 8087787060 CAREER OBJECTIVE To work in an organisation with a professional environment where I can utilize and apply my knowledge and skills, which would enable me to grow while fulfilling organizational goals. BASIC ACADEMIC CREDENTIALS Qualification Board/University Year Percentage Master of Engineering (Computer Science & Engineering) Sant Gadge Baba Amravati University, Amravati, Maharashtra 2015 83.75% Bachelor of Engineering (Computer Science & Engineering) Sant Gadge Baba Amravati University, Amravati, Maharashtra 2012 70.14% Higher Secondary School Certificate Maharashtra State Board Of Secondary and Higher Secondary Education 2008 76.00% Secondary School Certificate Maharashtra State Board Of Secondary and Higher Secondary Education 2006 79.06% WORK EXPERIENCE IBM India Pvt. Ltd. Software Engineer Sept 2014 – Present Currently working in IBM GPS Asset Support team (Production L2 support) as Amdocs CRM – Clarify Admin and RAPID (Remote Approval and Processing of Image Documents) CRM Admin. Responsible for maintaining uptime SLA of >99% and troubleshooting all issues and incidents raised by the Global support team. PROJECTS Design & Development of the HTML Website for ‘Indira Bahuudeshiya Shikshan Sanstha's College of Engineering, Amravati’ 2009 Developed “News System”, a Web Application using ASP .NET, designed to collate information across multiple platforms, intended for news reporters 2012 Developed a Meta Search Engine using Agglomerative Clustering Algorithm on ASP .NET 2015 RESEARCH PAPERS Presented a technical paper on “OLAP, OLTP for Decision-Making Process using Data Mining and Warehousing” in the journal IJCSIT (International Journal of Computer Science and Information Technologies) ISSN: 0975- 9646, on 3 April 2013. Presented a technical paper on “IDU for mobile computing” on 1 April 2013, IJPRET, 2013; Volume 1(8): 81- 91in the Journal IETRET (in association with The International Journal of Pure and Applied Research in Engineering and Technology) in the International Conference 2013 held at IBSS College Of Engineering, Amravati. Presented a technical paper on “URL Mining using agglomerative clustering algorithm” in journal IJARCSSE (International Journal of Advanced Research in Computer Science and Software Engineering), Volume 5 Issue 1, ISSN: 2277 128X; in journal IJCSET (The International Journal of Science, Engineering and Technology),
  2. 2. Volume 5 Issue 2, 24-26, ISSN: 2231-0711; in journal IJSTR (‎International Journal of Scientific & Technology Research), Volume 4 Issue 2, February 2015, ISSN 2277- 8616 IT PROFICIENCY Programming Languages: C, C++, Core JAVA Scripting Languages: HTML, ASP .NET, PHP Platforms and Tools: Amdocs CRM 8.1 – Clarify (‎Smart Client), Rapid CRM, Oracle SQL Developer, Amdocs Clarify Classic Client, Remote Desktop Connections Manager, SecureCRT 6.1 Productivity Software: Microsoft Office (‎Word, Excel, PowerPoint) KEY PROJECTS UNDERTAKEN Project Name:AdviseHR (From September-14 to till date) Description: AdviseHR Commercial Support is a technology platform that supports IBM’s Managed Business Process Services HR outsourcing business. Corporates can outsource their HR administrative functions to IBM and pay by the features and services that they use. The clientele includes names like Avon, Air Canada, BMS, Pfizer and Unilever, to name a few. The two key components of AdviseHR are the Knowledge Base (‎KB) and Call & Case Manager (‎Siebel). The KB is the component that interfaces with the employees seeking answers to their HR related queries. The Call and case manager application is an interface primarily used by Agents to track calls, find and provide answers to employee's queries, and generate reports for assessing statistics. The AdviseHR team has around 14 members of varied skill sets belonging to different components. The goal of the project is to reduce costs via effective use of IBM India Resources, enhance efficiency and quality through process improvements, and free the customer team to focus more heavily on business and data transformation. Here, we are working on agile methodology. Role: Application Developer Technologies: Java/J2EE, CRM/ERP, IBM’s WebSphere Application Server. Tool Used: RAPID CRM, Clarify CRM and Zendesk Cloud CRM (‎Ticketing Tool), RDCM (‎Remote desktop connections manager for connecting to windows based servers during deployments). Responsibilities: As a software engineer, my primary responsibility is to handle administration for both the mentioned CRMs (‎Clarify and RAPID) and deploy new solutions (‎features) to the product using WAS in KB (‎Knowledge Base). Some of my other responsibilities included: - Regular interaction with architect and technical team lead to concur on solution designs and documentation of Clarify CRM along with knowledge of E-mail Manager. Clarify CRM includes clients like Marathon Oil Company (‎MOC), British Petroleum (‎BP), IBM, XL Group (‎XL Catlin) and many more. - providing regular status update to my project manager and team lead - Co-ordinating with the QA team for defect fixing and tracking.
  3. 3. - Being admin of both CRMs , I am responsible for all RAPID (Remote Approval and Processing of Image Documents) CRM Admin related L2 tickets and user revalidations (on Quarterly basis) and also Clarify CRM Admin related L2 tickets, users revalidations (Yearly basis) and CRM development during decommissions. - Deploying the code in Test as well as in CVT environment and co-ordinating with support team for code migration to upstream environments like Staging, Pre-Production and Production along with deployments in WAS server via RDCM. - RAPID (Remote Approval and Processing of Image Documents) CRM includes clients like Air Canada, Applied Materials, Linde, Jarden and many more. - Also started working on SaaS based Zendesk Cloud Platform recently. Zendesk is a cloud platform CRM application used for receiving L2 tickets. CO-CURRICULAR ACTIVITIES Participated in “Workshop on Ethical Hacking & Data Security” held at Hanuman Vyayam Prasarak Mandal's College Of Engineering, Amravati. Participated in the National Level TechFest ‘TECHNIZZMA-11’ held at Hanuman Vyayam Prasarak Mandal's College Of Engineering, Amravati. Participated in “THINKLABS - Logitrix Workshop” by IIT-Bombay in 2011 held at Government College Of Engineering, Amravati. Participated in Learning and development programme at IBM Kolkata about “Agile For Developers & Testers” , “Introduction to Geographic Information System” , “Cloud Business Solutions Industry Offerings” , “Foundation Level Delivery Catalyst” etc. ACHIEVEMENTS Achieved AMCAT (Aspiring Minds Computer Adaptive Test) score of: English – 94 percentile, Quantitative Aptitude – 64 percentile, Logical Aptitude – 85 percentile. Certified in ASP .NET and CORE JAVA INTERPERSONAL SKILLS Ability to rapidly build trust relationships. Ability to cope with different situations. PERSONAL DETAILS Father’s Name Rajendra A. Deshmukh Present Address C/o Abhisek Singh, AI-130, Behind tank no. 3, Street 20, Newtown, Kolkata (W.B.) 700156 Permanent Address C/o D N Pande, Shriniketan Apartment, Khaparde Garden, Amravati (M.S.) 444602 Date of Birth 22 November 1990 Languages English (R/W/S), Hindi (R/W/S), Marathi (R/W/S) Passport Current Marital Status Single
  4. 4. REFERENCES A M WASU, Former Head of Department (Computer Science & Engineering), Indira Bahuudeshiya Shikshan Sanstha's College Of Engineering, Amravati. Akshay Vartak, Assistant Professor (Electronics & Telecommunication Engineering), Hanuman Vyayam Prasarak Mandal's College Of Engineering Amravati. Contact details for the references to be shared on request.

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