Software Consortium Mobile Application Solutions Presentation
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Software Consortium (SCI) presented on mobile application solutions at the Society of American Military Engineers (SAME) North Atlantic/New England Joint Engineer Training Symposium (JETS) on Nov. 6, 2013. SCI has delivered award-winning software technology solutions for private and public-sector clients with the highest return on investment since 1991. To learn more, please visit our website at www.softwareconsortium.com
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Software Consortium Mobile Application Solutions Presentation
- 1. Mobile Application Solutions Presented By: Software Consortium
- 2. About Software Consortium Software Consortium (SCI) has delivered award-winning, innovative software solutions with the highest return on investment since 1991 SCI helps private- and public-sector clients leverage technology and achieve strategic, as well as tactical goals, via a comprehensive set of services using the right teaming, people, processes and technology SCI’s 22-year track record of trend spotting and early investment in technology platforms has led to award winning solutions for clients Clients have received awards for industry changing solutions that almost immediately increased their market share or operational efficiency www.softwareconsortium.com 2
- 3. First-to-Market Solutions First online healthcare insurance quoting system for Mid-Atlantic’s largest BlueCross BlueShield First online banking application for industry giant, M&T Bank Complex website redesign, delivering new processes, functionality and mobility for national insurance leader www.softwareconsortium.com Mature mobile architecture to replace a 100-year-old ticketing system for nation’s leading passenger rail transporter 3
- 4. Mobile Solution for Transportation www.softwareconsortium.com 4
- 5. Mobile Solution for Transportation The nation’s leading passenger rail transporter needed help modernizing their systems. One approach was utilizing mobile technologies The solution simplified reservation, ticketing, and revenue recognition business processes facilitating customer self-service www.softwareconsortium.com 5
- 6. About the Client 31.2 million passengers/year 85,000 passengers ride per day 300+ trains More than 500 destinations In 46 states and 3 Canadian provinces 21,300 route-miles Approximately 20,000 employees www.softwareconsortium.com 6
- 7. Project Overview The e-Ticketing mobile solution aimed to modernize mission-critical legacy ticketing systems and business processes to improve customer service and promote efficiencies: o Converting paper tickets to electronic form o Automating the ticket acquisition and validation process o Automating revenue recognition and accounting Core Objective is to Improve safety and security o Providing accurate passenger manifests o Safer operations o Shifting Conductors attention away from fare collection www.softwareconsortium.com 7
- 8. Project Challenges Challenge 1: Application Integration. With over 12 backend systems using disparate technologies, where all the data resides that needed to be interfaced to create a mobile application Challenge 2: Justify the investment in mobile Challenge 3: Retrain all of their conductors on new technology and obtain buy-in on utilizing it www.softwareconsortium.com 8
- 9. Extending Enterprise Architecture to Mobile Solutions Software Consortium provided architectural oversight including: o Enterprise and solution architecture o Technology leadership and domain expertise o Build/buy/reuse analysis for the project Following EA best practices, our architecture team engaged all stakeholders to: o Establish a technical direction o Develop an overall architecture that met business requirements o Aligned business need to the enterprise architecture www.softwareconsortium.com 9
- 10. Requirement Checklist Solution addresses the Safety and Security concerns for tracking passengers Capabilities and intended uses of mobile devices needed to match the robustness and traditional systems and business processes Architectural solutions needed to address both tactical and strategic challenges of mobile device deployments, in light of business needs Leverage efficiency and cost improvements over manual processes Improve information accessibility in the field to aid in decision making, reduce losses, and improve sales Enhance the customer experience Comply with industry-specific and Federal security standards www.softwareconsortium.com 10
- 11. Conductor’s High-level Business Processes for the Handheld Device www.softwareconsortium.com 11
- 12. Mobile Solution Software Solution Architects used technical expertise to develop a foundation for mobile solutions Mobile Devices Reference Architecture (MDRA) addressed the most important technical aspects of a mobile solution: o Framework for distribution o Enterprise service interoperability o Framework for application development The guidance offered by the MDRA enabled the client to maximize the investment of mobile computing initiatives for future mobile initiatives www.softwareconsortium.com 12
- 13. Implementation Approach The resulting complex solution spans across a large number of business areas and systems ranging from the reservation system by deploying 2000 handheld devices with realtime communications to their data center for use onboard trains Roll-out Strategy: Focused on the northeast area first and piloted it with small groups of railways and conductors and solicited feedback. Then, a national roll-out over time www.softwareconsortium.com 13
- 14. Conceptual Architectural Solution High-level conceptual solution demonstrating key system components and connectivity www.softwareconsortium.com 14
- 15. Benefits to Client Improved Safety by providing more accurate manifest of passengers onboard train Reduced manual ticket handling costs Shortened lengthy delays in realizing revenue from ridership Minimized opportunities for fraud Reduced back office accounting expenses Enabled client to comply with NTSB and other Federal requirements www.softwareconsortium.com 15
- 16. Benefits to Passengers Facilitated greater opportunities for self-service Eliminated financial risk and burden of securing value-bearing ticket prior to boarding Allowed customer to purchase tickets via mobile device, online, at a kiosk, or through more traditional sales outlets www.softwareconsortium.com 16
- 18. Other Mobile Solutions Food & Beverage Service On-board Service Requests www.softwareconsortium.com 18
- 19. Mobile Application Solutions For other Case Studies visit us at: www.Softwareconsortium.com
Editor's Notes
- Software Consortium (SCI) has delivered award-winning, innovative software solutions with the highest return on investment since 1991.SCI helps private- and public-sector clients leverage technology and achieve strategic, as well as tactical goals, via a comprehensive set of services using the right teaming, people, processes and technology.SCI’s 22-year track record of trend spotting and early investment in technology platforms has led to award winning solutions for clients.Clients have received awards for industry changing solutions that almost immediately increased their market share or operational efficiency in banking, education, energy, healthcare, insurance, and transportation.
- First online healthcare insurance quoting system for Mid-Atlantic’s largest BlueCross BlueShield.First online banking application for industry giant, M&T Bank.Mastered a complex website redesign, delivering new processes, functionality and mobility for a national insurance leader, who engaged SCI to stabilize and upgrade its data warehouse application.Helped the nation’s leading passenger rail transporter extend its enterprise IT capabilities into the field, with a mature mobile architecture to replace a 100-year-old ticketing system.
- The nation’s leading passenger rail transporter needed help modernizing their systems. One initiative was their mobile application solution. The program simplified their reservation, ticketing, and revenue recognition business processes to facilitate customer self-service.
- During FY 2012, they welcomed aboard more that 31.2 million passengers.Every day, an average of more than 85,000 passengers ride more than 300 of their trains.Serves more than 500 destinations in 46 states and 3 Canadian provinces on 21,300 route-miles with approximately 20,000 employees.
- The eTicketing Program aimed to modernize mission-critical legacy ticketing systems and business processes to improve customer service and promote efficiencies, entailing:Converting paper tickets to electronic form;Automating the ticket lift process; andAutomating revenue recognition and accounting.Improvement of safety and security were core program objectives that are expected to result from more accurate passenger manifests and safer operations as conductors are able to shift attention away from fare collection.
- Software Consortium provided architectural oversight including enterprise and solution architecture, technology leadership and domain expertise, and build/buy/reuse analysis for the project.Following EA best practices, our architecture team engaged all stakeholders to establish a technical direction and develop an overall architecture that met the business requirements, as well as aligned with their enterprise architecture. Collaboration skills were used to ensure all stakeholders were included in the process so that:Stakeholder needs were clearly identified and related to technological solutions;System-level decisions were made on the basis of best information and aligned with stakeholder needs;Technical solutions were grounded in industry and best practices;The system structure and form were defined and documented;Systemic qualities needs were identified and met by the architecture;Strong technical leadership was provided to the program team.
- It was paramount that the capabilities and intended uses of mobile devices match the robustness and importance of the client’s traditional fixed systems and business processes.Architectural solutions would need to address both the tactical and strategic challenges of mobile device deployments, in light of the business needs.The benefits of a successful approach were significant:Leveraging efficiency and cost improvements over manual processesImproving information accessibility in the field to aid decision making, reduce loss, and improve salesEnhancing the customer experience, andComplying with industry-specific security standards.
- High-Level business process for handheld devices.Indicates potential failure points
- Enterprise Service Interoperability so application could span across iOS (Apple), Android and other mobile platforms. Software Consortium architects used their technical expertise, as well as strengths in consulting, influence, leadership and teamwork to help the client develop a foundation for its mobile solutions that would ensure long-term manageability and extensibility.The resulting Mobile Devices Reference Architecture (MDRA) addresses the most important technical aspects of a mobile solution:Framework for distribution,Enterprise service interoperability andFramework for application development.The guidance offered by the MDRA will enable this client to maximize the investment of mobile computing initiatives and ensure that IT investments are aligned with strategic goals.
- The resulting solution is complex and spans a large number of business areas and systems ranging from modernization of their reservation system to deploying 2000 handheld devices with real-time communications to their data center for use onboard trains.The roll-out strategy focused on the northeast area first and piloted it with small groups of railways and conductors and got feedback. Then there was a national roll-out over time.
- Arrow = Backend Financial and purchasing system
- The program reduces manual ticket handling costs and shortens lengthy delays in realizing revenue from ridership, while also minimizing the opportunities for fraud.It significantly reduces back office accounting expenses associated with researching and refunding tickets and other value documents.Safety is improved by providing a much more accurate manifest of passengers onboard a train, at any given moment, and enables them to comply with National Transportation Safety Board (NTSB) and other current and expected Federal security requirements.
- From the customer perspective, the program facilitates greater opportunities for self-service and eliminates the financial risk and burden of securing a value-bearing ticket prior to boarding the train.Moving to an all-electronic ticketing business model that allows the customer to purchase tickets online, at a kiosk, or through more traditional sales outlets and then board the train with only a reference to their paid ticket (e.g., a print-at-home document).
- From the customer perspective, the program facilitates greater opportunities for self-service and eliminates the financial risk and burden of securing a value-bearing ticket prior to boarding the train.Moving to an all-electronic ticketing business model that allows the customer to purchase tickets online, at a kiosk, or through more traditional sales outlets and then board the train with only a reference to their paid ticket (e.g., a print-at-home document).