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Design for
corporate transformation
Disruptors are setting a
new level of expectation
the vast majority of the market is not
made by early adopters
Market segments
LEADERSEARLY FOLLOWERSFOLLOWERSLATE FOLLOWERS STARTUPS
Players on the market
LEADERSEARLY FOLLOWERSFOLLOWERSLATE FOLLOWERS STARTUPS
LEADERSEARLY FOLLOWERSFOLLOWERSLATE FOLLOWERS STARTUPS
Value per customer
LEADERSEARLY FOLLOWERSFOLLOWERSLATE FOLLOWERS STARTUPS
Business strategy
Disrupt
existing markets
Build
exponential organizations
Try to
transform their business
Try to
survive
LEADERSEARLY FOLLOWERSFOLLOWERSLATE FOLLOWERS STARTUPS
Business strategy
Build
exponential organizations
Try to
transform their business
Try to
survive
Disrupt
existing markets
The business
transformation
implement leaders
models
reshape the internal
service & org. model
use technology to
empower workforce
the transformation challenge
convert into
exponential
Future market
Human
expectations
Technological
opportunities
Business
transformation
Past Now Soon Tomorrow Future
ARTIFICIAL
INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS
Future market
Human
expectations
Technological
opportunities
Business
transformation
Opportunity
space
ARTIFICIAL
INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS
HOW TO MOVE IN THIS SPACE
we need to design for this opportunity space
HUMAN EXPERIENCE
PRODUCTS & SERVICES
PLATFORMS
PROCESSES & ORGANIZATION
TOOLS
HUMAN EXPERIENCE
TRASFORMING
from human
to human
by technology
service / strategic
design
product / system
design
design / experience
research
business
design
Transformational Thinking
3 principles to approach
the transformation challenge
1. OBSESSION
Enhance the
human experience
making technology
a partner
2. NO LIMITS (NO COMFORT ZONE)
Co-design new service
models across all silos
and channels
3. EXPERIMENTATION
Prototype, pivot, and scale
new phygital technologies
in an iterative and
unprecedented way
A VISION ON THE FUTURE VALUE
build a future where people live experiences
over their expectations
Thank you
@lucamascaro
www.sketchin.ch

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