2. PROFILE
Business Day offers outsourcing services in sales.
We have extensive experience and expertise in the key
to any business and can offer you flexible options
for developing your sales targets.
Our activities cover all processes in this area - from research
and development of the particular business,
trough the communication with potential customers
to the process of realization of sale.

3. MAJOR ACTIVITIES
Management of the commercial contacts
Customer Service
Outbound telemarketing campaigns
Outbound sales campaigns for the organization
of meetings with potential clients
Implementation of business meetings and
negotiations
Email Marketing
Online marketing surveys and polls

4. TECHNOLOGY
We use technologies which are reliable and cover
the needs of our customer service:
Web based CRM software that allows optimal
realization of different types of projects.
▪ CRM SOFTWARE – for management of customer relationship
and commercial contacts

5. WHAT WE OFFER
• To increase your income from sales.
• To increase the number of customers
and to build long term partnerships with them.
• We can increase the number of your customers as we
identify and convert your potential clients in your regular
customers.
• We will provide you with access to ongoing processes during
the marketing campaigns and their performance statistics.
• We will achieve results that exceed your expectations!

6. SERVICES
Outbound telemarketing campaigns
• to analyse the potential markets
• to organise the business meetings
• to satisfy the current customers
• to lead to recognition of the brand
We can contribute to the realisation of your trade goals
by understanding customer needs, combined
with knowledge of market mechanisms and processes.
To implement campaigns we will utilize multi-channel
advanced technological solutions.

7. SERVICES
Outbound campaigns for meetings
- Campaigns to identify potential corporate customers,
causing initial interest and arrangements of business
meetings with the sales department of potential customers.
We can save your team the time for research by identifying
and preparing your target clients and formulate expectations
in them and convince them a promising meeting with your
representative.
We segment and target your potential customers on different
criteria, we can help you choose the right approach
to communicate with them consistent with the needs
of your business.

8. SERVICES
Activities after the sales
• Campaigns to keep customers
• Establishing contacts and offering preferential conditions
for renewal or extension of contract relations
• Reminder for due payments
• Sales of additional new products to and existing customers
• Notification of the current / potential customers and partners
for occurring and upcoming events

9. SERVICES
EMAIL MARKETING
In combination with other approaches and communication
channels we offer and implement email marketing campaigns
that are proved the most effective element of communication
mix, and these can accumulate valuable marketing information
on the expectations and the consumer preferences.
We can offer and implement periodic newsletters, bulletins,
promotional messages to individual solutions for the design
and content.
We organize mailing lists with contacts, including information
processing and performance statistics of the campaign

10. SERVICES
MARKET RESEARCH AND SURVEYS
The short online surveys and questionnaires are alternative
to procure useful information about specific marketing product
or campaign of a present audience, and reaching new customers.
- to understand how your customers think and what they expect
- to improve the way of perceiving your products and services.
- to measure the popularity of your brand.
We offer assistance in the preparation and implementation
of marketing campaigns to ensure receiving the specific
Information that you need for your business.

11. OPPORTUNITIES
Opportunities to establish business contacts
• Organizing and conducting meetings with you
and negotiations to conclude deal.
• Identifying groups of potential customers and contacts
with their representatives, in conjunction with our sales
skills and customer approach.
• Making campaigns of consumer survey behavior through
specialized software.
• Consulting and strategic planning of advertising activities
on the Internet and other media.
For our services it is necessary to meet in detail with your
business and purposes - products and services that are
the subject of service and supply to your potential clients.

12. INDUSTRIES
Customer Service for Unique Industry Requirements
For almost two years, Business Day has focused
on implementing customer service campaigns
commercial and public sector organizations on Bulgaria.
Customer Experience Management is our only line of business,
and we do it well – taking time to understand industry trends
and best practices.
When it comes to Customer Experience Management,
Business Day solutions work because they are time-tested
and refined to meet specific business requirements by industry.
Learn more about some of the industries where our most successful
customers use Business Day to enable positive customer experiences:
- See more at: http://www.businessday.bg/en/partners-2/

13. CONTACTS
Contact us for a customized package of services
and specific offer:
phone.: +359 2 4234 220
mobile: +359 887 192 220
e-mail: business@businessday.bg
www.businessday.bg