Chatbots: The Cure for the IT Headache

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Ask anyone in IT, whether it’s support or service management, and chances are good that ninety percent of their workload is a product of only a handful of repetitive problems. That’s both the blessing and the curse of computers; the most minor of issues also tend to be the most frequent. What this leads to, however, is reduced productivity and increased frustration. How is one to maximize their efficiency and focus on more complex endeavours while alleviating common concerns and questions? The answer, of course, lies in chatbots.

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