Learn about the increasing importance of parcel delivery and how to fulfill your customers' expectations.

1. E-Commerce Shipping
A crucial part of the customer journey.

3. 60%
of online shoppers make their
purchase-decision based on offered
delivery options.

4. E-Commerce Shipping
The increasing importance of parcel delivery.

6. E-Commerce Shipping
How to fulfill your customers’ expectations.

7. Delivery experience
46% consider convenient and
personalized delivery a key factor
in the online buying decision
Transparency & Tracking
Only 22% of merchants feature
information about their shipping
policy on their homepage
Shipping Costs
54% of online shoppers abandon
their carts because of shipping
costs

8. 88%
of online shoppers are more likely to
buy online when offered free shipping

9. Same Day Delivery
Click & Collect
Standard Delivery
Express Shipping
Choose Carrier
Offer alternative delivery options
Climate-neutral shipping

10. E-Commerce Shipping
Returns handling.

11. of shoppers say that they will avoid
buying from an online shop with a poor
return policy
of shoppers would buy more if there are
free returns
51%
78%

12. E-Commerce Shipping
Fulfill your customers’ expectations - case study.

13. Customer Success Story
Problem: Most people don’t have the time to
prepare a healthy breakfast in the morning
Mission: Provide a balanced breakfast for people
who have little time during the working week.
2016: Launch in Australia
2017: Expansion to Germany
Lack of energy, junk food

14. Customer Success Story
Fulfillment requirements for the expansion
Reduce workload - Automation through Shopify-API
Scalability - Access to an international fulfillment network
Delivery speed - Same-day fulfillment & Next-day delivery
Customer satisfaction | Word-of-mouth
Focus on core competencies
Successful Expansion & Growth

15. “An important advantage is the fast
processing of orders. Delivery of the
order on the next day is perceived as
extremely positive by our customers.
Therefore this performance is critical
for our customer satisfaction.”

16. E-Commerce Success Factors
Take away

17. The delivery is the last and
most impactful interaction you
will have with your customer.

18. Professional e-commerce fulfillment