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Your Company Name
Table of Contents
2
Business Operations Summary
Operational Highlights
Milestones Achieved
Company Objectives
Operational Challenges
Partnering & Alliance Challenges
Organizational / Operational Setup Challenges
Customer Service Related Challenges
Current Sources of Revenue
Potential Sources of Revenue
Sales & Marketing Challenges
Company Strategy
Product Roadmap
Changes in Competitive Roadmap
Key Performance Indicators
Financial Summary: Base VS Stretch Plan
New Customer Acquisition Cost
Customer Lifetime Value
Operating Plan
Hiring Plan
Team Goals
Risk Mitigation Strategies
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
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XX
XX
XX
XX
XX
XX
Business Operations Summary
3
Customer
Satisfaction Score
6/10
Rework Rate
on the Job
9%
Net
Operating Margin
24%
Productivity
73%
Average number of
orders per Customer
10
Total Customer
Complaint
51
Customer
Retention Rate
80%
73%
Labor Utilization Rate
Ratio of billable hours
to actual working hours
Some general business
operations parameters to
determine performance
have been added in this
slide which can be altered
based on your requirement
Operational Highlights – FY18
4
Q1 Q2 Q3 Q4
You can mention any
significant developments
that happened during
this period.
Highlight 2
You can mention any
significant developments
that happened during
this period.
You can mention any
significant developments
that happened during
this period.
You can mention any
significant developments
that happened during
this period.
Highlight 1 Highlight 3
Highlight 4
Milestones Achieved (Option 1 of 2)
5
2019
2022
2021
2020
2018
2017
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Milestones Achieved (Option 2 of 2)
6
2022
2019
2020
2017
2021
2018
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Company Objectives (Option 1 of 2)
7
Retain the current customer base
Increase market share by x%
Increasing revenue/customer by x%
Closing X number of sales by (date)
Decrease operational expenses
These are some of the
common objectives which
are discussed during the
review meetings and can
be altered as per user
requirements
Company Objectives (Option 2 of 2)
8
Retain the current
customer base
Increase market
share by x%
Increasing
revenue/customer by x%
Closing X number
of sales by (date)
Decrease
operational expenses
These are some of the
common objectives which
are discussed during the
review meetings and can
be altered as per user
requirements
Operational Challenges
9
Customer Facing
Entering the market
• Sales
• Marketing
• PR
Back-Office
Optimize Revenue
Sources
Partners &
Alliances
Operations
Customer
Care / CRM
Organizational /
Operations Setup
These are some of the
common objectives which
are discussed during the
review meetings and can
be altered as per user
requirements
Partnering & Alliances - Execution Stages
10
Partner Strategy Execution
Identify Gaps
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Investigate Negotiate Contract Manage Exit
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Key things to be kept in mind
while making this slide –
• Main outcomes desired
from the negotiation?
• What is our company’s
position? Partner
company’s position?
• Key points for each issue?
• Cost benefit analysis of this
partnership
Checklist for Effective Business Partnerships
11
Voluntary Nature
The partners have clear and common goals based on mutual benefits
Synergy
The value added by this partnership should be greater than sum of individual contributions
Mutual Dependency
It arises by sharing risk, responsibilities, resources, competencies & benefits
Respect & Trust
It is one of the most effective mechanism for governing innovative business partnerships
Effective Communication
Communication at all levels should be regular, open and transparent for effective decision making & solving business problems
Shared Core Competency
Develop a mechanism to leverage different types of competencies, resources, & capabilities
Complementary Support
Focus on your firm’s resources on what you do best and tap to the resources of others for rest
Common Interest
Directing resources & capabilities to projects you consider as most important
Contribution Valuation
When your firms non-monetary contribution to the partnership will be undervalued by the partner
Financial Commitment
When entering in to the partnership may expose the firm to credit risk
Financial Viability
When Strategic partner experiences financial distress that limits its ability to meet
your firms requirement
Cost Renegotiation
When Strategic partner will take advantage of its position at a later date
and seek unexpected increase in the cost of raw materials
Quality Performance
When Strategic partner is unwilling to supply raw material according to
firm’s quality standards
Surge Capacity
When Strategic partner is unwilling to supply raw material in a timely
manner to meet unusually high, unexpected demand
Coordination
When there is fundamental misunderstanding of each other requirements
due to complexity associated with the task
Input Supply
When Strategic partner is unwilling to supply raw material in
a timely manner to meet the firm’s regular demand
Risk associated with Strategic Alliances
12
Organizational / Operational Setup Challenges
13
Increase the machinery
production capacity
Increase the
labor workforce
Which will eventually result in
XX% increase in production
30% XX%20%
This example has been
taken for a
manufacturing industry
where the production
needs to be increased
Operational Setup - Risk & Mitigation Strategy
14
A proper due-diligence needs to be
conducted since investment in fixed
assets is a part of long term strategy
Company first needs to have proper
allocation & optimization of
resources in place, after which
consideration should be given to hire
more employees
Risk Risk Mitigation
Risk
Without proper planning & organizing
restructuring, hiring more workforce will
increase the fixed cost of the company
Company might invest in Fixed Assets
& increase the production capacity but
later they might face deficit in the in-
hand orders & the investment might
turn out to be bad one
Risk and Risk Mitigation
Strategies for a
manufacturing company
has been taken as an
example in this slide
Customer Service Related Challenges
15
Cash Flow
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Work Flow
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Less Employee
Resources
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Call Handling
Scripts
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Computer / Telephone
User Interface (CTI)
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Sales & Marketing
Strategies
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Some general
challenges have been
considered which are
faced in day-to-day
operations during
customer related service
Business Risk associated with Customer Service (Option 1 of 2)
16
Business
Risk Inadequate staffing provides for an overloaded
workforce where responses to inquiries may be
unacceptably delayed or never answered at all
New methods to improve customer service & reduce
related costs are not utilized
Lack of visibility of the order status along the whole
supply chain
Inability to respond to market demands caused by
lack of integration among order-entry systems or due
to infrastructure
Lack of true integration of SCM and CRM systems
Inefficient routing protocols send voice calls and
emails to useless contact details where they are
never retrieved or responded to
Web pages are static (not constantly updated), thus
they do not respond to customer needs and demands
Business Risk associated with Customer Service (Option 2 of 2)
17
Inadequate staffing provides for an overloaded workforce where responses to
inquiries may be unacceptably delayed or never answered at all
New methods to improve customer service & reduce related costs
are not utilized
Lack of visibility of the order status along the whole supply chain
Inability to respond to market demands caused by lack of integration among
order-entry systems or due to infrastructure
Lack of true integration of SCM and CRM systems
Inefficient routing protocols send voice calls and emails to useless contact
details where they are never retrieved or responded to
Web pages are static (not constantly updated), thus they do not
respond to customer needs and demands
Risk Mitigation Strategies for Customer Service
18
You can follow up with every customer or, at the very
least, a random sampling of customers & ask them if
all is well
Recognize an Unhappy Customer
Take Action
Empower employees to take steps necessary to make
problems right. Have a clear line of communication they
can follow when they need help from a manager
Keep Customers in the Loop
Make sure customers understand the steps you’re
taking to fix a situation. Update customers often, even
if the status remains unchanged
Use Customer Feedback to Your Advantage
Seek out customer feedback through surveys and via
online searches. Respond to complaints made online so
others can see that you care about the problems
Empower Employees to Make Nice Gestures
Throwing in a little extra every now & then is a strong
builder of good will. You might waive a late fee or throw
in a free month of service. There need not necessarily
be a complaint first
Grease the Squeaky Wheels
The loudest complainers are probably complaining loudly to
others, as well. These customers need a little extra care to
show them that you hear them & care about their problems
Current Sources of Revenue
19
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30%
25%
20%
15%
10%
Potential Sources of Revenue
20
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10% 15% 20% 30% 50%
Sales & Marketing Challenges
21
Some common
challenges faced
during sales and
marketing
THEFT, PILFERAGE & DAMAGE may take place
during transportation and storage
Risk of DUPLICATION
No Reliable Automatic Way to TRACK SALES
Sales Reps Short on SALES SKILLS
Salespeople Not Reporting CRUCIAL INFORMATION
Salespeople REPORTING FALSE OR
MISLEADING INFORMATION to Sales Management
Risk associated with Sales & Marketing
22
The most corrosive business calamity to
shareholder value
04
03
02
01
Sales &
Marketing Ethical Risk
Tactical Risk
Executing the right strategy in the wrong way
Strategic Risk
Choosing the wrong business strategy
Information Risk
With the explosion of data, quality cannot keep pace, &
uncontrolled data will lead to a major backfire
Company Strategy
23
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Product Roadmap - Product Launch Deliverables
24
2017 2018 2019 2020 2021
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35%
45%
70%
80%
90%
Product Roadmap - Product Launch Deliverables
25
Product
Q1 Q2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3
2017 2018 2019 2020 2021 2022 2023 2024 2025 2026
Product
Family
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Product 01
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Product 02
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Product 03
Product Roadmap
26
1 OPTION
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Changes in Competitive Environment
27
9
8
5
7
17
15
11
15
Monthly
WeeklyBrand 1
Brand 2
Brand 3
Brand 4
Engagement
Changes in Competitive Environment
28
Competitive Landscape Brand 1 Brand 2 Brand 3 Brand 4
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Key Performance Indicators - Template 1 of 2
29
Net Promoter Score
Customer Retention Rate
% Sales Lost to Active Customers
Day Sales Outstanding
Cost of Goods Sold
KPI
Key Performance Indicators - Template 2 of 2
30
Area of focus # 1
Area of focus # 2
01 Objective
02 Measures
03 Targets
04 Invites
Area of focus # 3
01 Objective
02 Measures
03 Targets
04 Invites
Area of focus # 4
01 Objective
02 Measures
03 Targets
04 Invites
20% 40%
60% 80%
Area of focus # 1 Area of focus # 2
Area of focus # 3 Area of focus # 4
01 Objective
02 Measures
03 Targets
04 Invites
Financials Summary: Base Plan Vs Stretch Plan
31
KPI 1
KPI 2
KPI 3
Revenue
Cost of Sales
Gross Profit
Customer Acquisition Cost
Operating Profit
Change in Cash
Ending Cash
Employees(FTEs)
Other Operating Cost Expense
Base Plan Stretch Plan Comments
Financials - Base Plan (Option 1 of 2)
32
KPI 1
KPI 2
KPI 3
Revenue
Cost Of Sales
Gross Profit
Customer Acquisition Cost
Operating Profit
Change In Cash
Ending Cash
Employees(FTEs)
Other Operating Cost Expense
2018
1Q 2Q 3Q 4Q
2019
1Q
Financials - Base Plan (Option 2 of 2)
33
1Q18 2Q18 3Q18 4Q18 1Q18
KPI 1
KPI 2
KPI 3
Revenue
Cost Of Sales
Gross Profit
Customer Acquisition Cost
Operating Profit
Change In Cash
Ending Cash
Employees(FTEs)
Other Operating Cost Expense
Financials - Stretch Plan (Option 1 of 2)
34
KPI 1
KPI 2
KPI 3
Revenue
Cost Of Sales
Gross Profit
Customer Acquisition Cost
Operating Profit
Change In Cash
Ending Cash
Employees(FTEs)
Other Operating Cost Expense
2018 2019
1Q 2Q 3Q 4Q 1Q
Financials - Stretch Plan (Option 2 of 2)
35
1Q18 2Q18 3Q18 4Q18 1Q19
KPI 1
KPI 2
KPI 3
Revenue
Cost Of Sales
Gross Profit
Customer Acquisition Cost
Operating Profit
Change In Cash
Ending Cash
Employees(FTEs)
Other Operating Cost Expense
New Customer Acquisition Cost
36
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Visitors Leads Customers
Customer Lifetime Value (CLV)
37
CLV 1 CLV 2 CLV 3
Very Active Very
Profitable Customers
Inactive Nonprofit
Able Customer
Active Profitable
Customers
20%20%
60%
Lifetime Value = (Average Order Value) X (Number of Repeat Sales) X (Average Retention Time)
Calculating Customer Lifetime Value (CLV)
38
Average Acquisition Cost 500
Average Customer Revenue 500 1,000 1,500 2,000 2,500
Average Customer Costs 300 600 900 1,200 1,500
Average Customer Profit ??? ??? ??? ??? ???
Customer Retention Rate 100% 60% 65% 70% 75%
Cumulative Retention Rate ??? ??? ??? ??? ???
Likely Customer Profit ??? ??? ??? ??? ???
Discount Rate
1.10
??? ??? ???
???
CLV – Per Year 1 ??? ??? ??? ???
???
Cumulative CLV ??? ??? ??? ??? ???
???
0 1 2 3 4 5
Operating Plan
39
Priority
Actions
What System
Support/
Resources?
Who
Responsible?
When Done? How To Measure? Annual Status
#1
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#2
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#3
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Hiring Plan
40
25 20 15 10 5
30
25
20
15
10
35
30
25
20
15
40
35
30
25
20
45
40
35
30
25
50
45
40
35
30
0
50
100
150
200
250
Q1 Q2 Q3 Q4 Q1
Engineering
Sales
Marketing
Product
Support
Finance
2017 2018
Team Goals - Template 1 of 2
41
Robin Parker Jenny Smith John Smith Mary Smith Maria Smith
Objective 01 Objective 02 Objective 03 Objective 04 Objective 05
Jan, 26
Feb, 2
Mar, 9
Apr, 6
May, 3
June, 30
July, 7
Aug, 14
Team Goals - Template 2 of 2
42
Marketing
Engineering
Sales
Product
Support
Finance
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Team 1Q 2Q 3Q
2017
Risk Mitigation Strategies
43
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Risk Strategies
Business Operational Risk Management Icons Set
44
Additional
Slides
Our Mission
46
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Our Team
47
GRAPHIC DESIGNER
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Mike Ferguson
WEB DEVELOPER
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Robert Stone
SALES MANAGER
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Rite Johnson
GRAPHIC DESIGNER
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Sara Nelson
About Our Company
48
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We are Professional
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We are Talented
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We are Creative
Our Main Goals
49
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Goal 01
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Goal 02
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Goal 03
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Goal 04
Comparison
50
45%
Women
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55%
Men
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MONTHLY
$10
PURCHASE
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$99
PURCHASE
MONTHLY
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$49
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MONTHLY
Financial
51
Quotes
52
Your time is
limited so don’t
waste it living
someone else’s life.
-Steve Jobs
53
0
100
50
Low
Medium
High
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Location
54
Australia
70 Million User
Men
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Women
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Russia
35 Million User
USA
15 Million User
Brazil
50 Million User
Timeline
55
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2017
2012
2015
2016
2011
56
01 02
0403
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NEWS PAPER
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Pie Chart
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Bar Graph
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77
Product 01
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02-05-2017
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GrowthRate(%)
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Market Size
Growth Rate
Product 01
Product 02
Address
# street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress123@gmail.com
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Business Operational Risk Management PowerPoint Presentation Slides

  • 2. Table of Contents 2 Business Operations Summary Operational Highlights Milestones Achieved Company Objectives Operational Challenges Partnering & Alliance Challenges Organizational / Operational Setup Challenges Customer Service Related Challenges Current Sources of Revenue Potential Sources of Revenue Sales & Marketing Challenges Company Strategy Product Roadmap Changes in Competitive Roadmap Key Performance Indicators Financial Summary: Base VS Stretch Plan New Customer Acquisition Cost Customer Lifetime Value Operating Plan Hiring Plan Team Goals Risk Mitigation Strategies XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
  • 3. Business Operations Summary 3 Customer Satisfaction Score 6/10 Rework Rate on the Job 9% Net Operating Margin 24% Productivity 73% Average number of orders per Customer 10 Total Customer Complaint 51 Customer Retention Rate 80% 73% Labor Utilization Rate Ratio of billable hours to actual working hours Some general business operations parameters to determine performance have been added in this slide which can be altered based on your requirement
  • 4. Operational Highlights – FY18 4 Q1 Q2 Q3 Q4 You can mention any significant developments that happened during this period. Highlight 2 You can mention any significant developments that happened during this period. You can mention any significant developments that happened during this period. You can mention any significant developments that happened during this period. Highlight 1 Highlight 3 Highlight 4
  • 5. Milestones Achieved (Option 1 of 2) 5 2019 2022 2021 2020 2018 2017 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 6. Milestones Achieved (Option 2 of 2) 6 2022 2019 2020 2017 2021 2018 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 7. Company Objectives (Option 1 of 2) 7 Retain the current customer base Increase market share by x% Increasing revenue/customer by x% Closing X number of sales by (date) Decrease operational expenses These are some of the common objectives which are discussed during the review meetings and can be altered as per user requirements
  • 8. Company Objectives (Option 2 of 2) 8 Retain the current customer base Increase market share by x% Increasing revenue/customer by x% Closing X number of sales by (date) Decrease operational expenses These are some of the common objectives which are discussed during the review meetings and can be altered as per user requirements
  • 9. Operational Challenges 9 Customer Facing Entering the market • Sales • Marketing • PR Back-Office Optimize Revenue Sources Partners & Alliances Operations Customer Care / CRM Organizational / Operations Setup These are some of the common objectives which are discussed during the review meetings and can be altered as per user requirements
  • 10. Partnering & Alliances - Execution Stages 10 Partner Strategy Execution Identify Gaps › Your Text Here › Your Text Here › Your Text Here Investigate Negotiate Contract Manage Exit › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Key things to be kept in mind while making this slide – • Main outcomes desired from the negotiation? • What is our company’s position? Partner company’s position? • Key points for each issue? • Cost benefit analysis of this partnership
  • 11. Checklist for Effective Business Partnerships 11 Voluntary Nature The partners have clear and common goals based on mutual benefits Synergy The value added by this partnership should be greater than sum of individual contributions Mutual Dependency It arises by sharing risk, responsibilities, resources, competencies & benefits Respect & Trust It is one of the most effective mechanism for governing innovative business partnerships Effective Communication Communication at all levels should be regular, open and transparent for effective decision making & solving business problems Shared Core Competency Develop a mechanism to leverage different types of competencies, resources, & capabilities Complementary Support Focus on your firm’s resources on what you do best and tap to the resources of others for rest Common Interest Directing resources & capabilities to projects you consider as most important
  • 12. Contribution Valuation When your firms non-monetary contribution to the partnership will be undervalued by the partner Financial Commitment When entering in to the partnership may expose the firm to credit risk Financial Viability When Strategic partner experiences financial distress that limits its ability to meet your firms requirement Cost Renegotiation When Strategic partner will take advantage of its position at a later date and seek unexpected increase in the cost of raw materials Quality Performance When Strategic partner is unwilling to supply raw material according to firm’s quality standards Surge Capacity When Strategic partner is unwilling to supply raw material in a timely manner to meet unusually high, unexpected demand Coordination When there is fundamental misunderstanding of each other requirements due to complexity associated with the task Input Supply When Strategic partner is unwilling to supply raw material in a timely manner to meet the firm’s regular demand Risk associated with Strategic Alliances 12
  • 13. Organizational / Operational Setup Challenges 13 Increase the machinery production capacity Increase the labor workforce Which will eventually result in XX% increase in production 30% XX%20% This example has been taken for a manufacturing industry where the production needs to be increased
  • 14. Operational Setup - Risk & Mitigation Strategy 14 A proper due-diligence needs to be conducted since investment in fixed assets is a part of long term strategy Company first needs to have proper allocation & optimization of resources in place, after which consideration should be given to hire more employees Risk Risk Mitigation Risk Without proper planning & organizing restructuring, hiring more workforce will increase the fixed cost of the company Company might invest in Fixed Assets & increase the production capacity but later they might face deficit in the in- hand orders & the investment might turn out to be bad one Risk and Risk Mitigation Strategies for a manufacturing company has been taken as an example in this slide
  • 15. Customer Service Related Challenges 15 Cash Flow › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Work Flow › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Less Employee Resources › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Call Handling Scripts › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Computer / Telephone User Interface (CTI) › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Sales & Marketing Strategies › Type Your Text Here › Type Your Text Here › Type Your Text Here › Type Your Text Here Some general challenges have been considered which are faced in day-to-day operations during customer related service
  • 16. Business Risk associated with Customer Service (Option 1 of 2) 16 Business Risk Inadequate staffing provides for an overloaded workforce where responses to inquiries may be unacceptably delayed or never answered at all New methods to improve customer service & reduce related costs are not utilized Lack of visibility of the order status along the whole supply chain Inability to respond to market demands caused by lack of integration among order-entry systems or due to infrastructure Lack of true integration of SCM and CRM systems Inefficient routing protocols send voice calls and emails to useless contact details where they are never retrieved or responded to Web pages are static (not constantly updated), thus they do not respond to customer needs and demands
  • 17. Business Risk associated with Customer Service (Option 2 of 2) 17 Inadequate staffing provides for an overloaded workforce where responses to inquiries may be unacceptably delayed or never answered at all New methods to improve customer service & reduce related costs are not utilized Lack of visibility of the order status along the whole supply chain Inability to respond to market demands caused by lack of integration among order-entry systems or due to infrastructure Lack of true integration of SCM and CRM systems Inefficient routing protocols send voice calls and emails to useless contact details where they are never retrieved or responded to Web pages are static (not constantly updated), thus they do not respond to customer needs and demands
  • 18. Risk Mitigation Strategies for Customer Service 18 You can follow up with every customer or, at the very least, a random sampling of customers & ask them if all is well Recognize an Unhappy Customer Take Action Empower employees to take steps necessary to make problems right. Have a clear line of communication they can follow when they need help from a manager Keep Customers in the Loop Make sure customers understand the steps you’re taking to fix a situation. Update customers often, even if the status remains unchanged Use Customer Feedback to Your Advantage Seek out customer feedback through surveys and via online searches. Respond to complaints made online so others can see that you care about the problems Empower Employees to Make Nice Gestures Throwing in a little extra every now & then is a strong builder of good will. You might waive a late fee or throw in a free month of service. There need not necessarily be a complaint first Grease the Squeaky Wheels The loudest complainers are probably complaining loudly to others, as well. These customers need a little extra care to show them that you hear them & care about their problems
  • 19. Current Sources of Revenue 19 This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention 30% 25% 20% 15% 10%
  • 20. Potential Sources of Revenue 20 This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention This slide is 100% editable. Adapt it to your needs & capture your audience's attention 10% 15% 20% 30% 50%
  • 21. Sales & Marketing Challenges 21 Some common challenges faced during sales and marketing THEFT, PILFERAGE & DAMAGE may take place during transportation and storage Risk of DUPLICATION No Reliable Automatic Way to TRACK SALES Sales Reps Short on SALES SKILLS Salespeople Not Reporting CRUCIAL INFORMATION Salespeople REPORTING FALSE OR MISLEADING INFORMATION to Sales Management
  • 22. Risk associated with Sales & Marketing 22 The most corrosive business calamity to shareholder value 04 03 02 01 Sales & Marketing Ethical Risk Tactical Risk Executing the right strategy in the wrong way Strategic Risk Choosing the wrong business strategy Information Risk With the explosion of data, quality cannot keep pace, & uncontrolled data will lead to a major backfire
  • 23. Company Strategy 23 › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention. › This slide IS 100% editable. › Adapt it to your needs and capture your audience’s attention.
  • 24. Product Roadmap - Product Launch Deliverables 24 2017 2018 2019 2020 2021 This slide is 100% editable. › Your text here › Your text here › Your text here This slide is 100% editable. › Your text here › Your text here › Your text here This slide is 100% editable. › Your text here › Your text here › Your text here This slide is 100% editable. › Your text here › Your text here › Your text here This slide is 100% editable. › Your text here › Your text here › Your text here 35% 45% 70% 80% 90%
  • 25. Product Roadmap - Product Launch Deliverables 25 Product Q1 Q2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 Product Family › This slide is 100% editable. › This slide is 100% editable. › This slide is 100% editable. Text Product 01 › This slide is 100% editable. › This slide is 100% editable. › This slide is 100% editable. Text Product 02 › This slide is 100% editable. › This slide is 100% editable. › This slide is 100% editable. › This slide is 100% editable. Text Product 03
  • 26. Product Roadmap 26 1 OPTION This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2 OPTION This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3 OPTION This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 4 OPTION This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5 OPTION This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 27. Changes in Competitive Environment 27 9 8 5 7 17 15 11 15 Monthly WeeklyBrand 1 Brand 2 Brand 3 Brand 4 Engagement
  • 28. Changes in Competitive Environment 28 Competitive Landscape Brand 1 Brand 2 Brand 3 Brand 4 Your Text Here âś“ Ă— Ă— âś“ Your Text Here âś“ Ă— Ă— âś“ Your Text Here Ă— Ă— Ă— âś“ Your Text Here Ă— Ă— Ă— âś“ Your Text Here âś“ âś“ âś“ âś“ Your Text Here Ă— Ă— Ă— âś“
  • 29. Key Performance Indicators - Template 1 of 2 29 Net Promoter Score Customer Retention Rate % Sales Lost to Active Customers Day Sales Outstanding Cost of Goods Sold KPI
  • 30. Key Performance Indicators - Template 2 of 2 30 Area of focus # 1 Area of focus # 2 01 Objective 02 Measures 03 Targets 04 Invites Area of focus # 3 01 Objective 02 Measures 03 Targets 04 Invites Area of focus # 4 01 Objective 02 Measures 03 Targets 04 Invites 20% 40% 60% 80% Area of focus # 1 Area of focus # 2 Area of focus # 3 Area of focus # 4 01 Objective 02 Measures 03 Targets 04 Invites
  • 31. Financials Summary: Base Plan Vs Stretch Plan 31 KPI 1 KPI 2 KPI 3 Revenue Cost of Sales Gross Profit Customer Acquisition Cost Operating Profit Change in Cash Ending Cash Employees(FTEs) Other Operating Cost Expense Base Plan Stretch Plan Comments
  • 32. Financials - Base Plan (Option 1 of 2) 32 KPI 1 KPI 2 KPI 3 Revenue Cost Of Sales Gross Profit Customer Acquisition Cost Operating Profit Change In Cash Ending Cash Employees(FTEs) Other Operating Cost Expense 2018 1Q 2Q 3Q 4Q 2019 1Q
  • 33. Financials - Base Plan (Option 2 of 2) 33 1Q18 2Q18 3Q18 4Q18 1Q18 KPI 1 KPI 2 KPI 3 Revenue Cost Of Sales Gross Profit Customer Acquisition Cost Operating Profit Change In Cash Ending Cash Employees(FTEs) Other Operating Cost Expense
  • 34. Financials - Stretch Plan (Option 1 of 2) 34 KPI 1 KPI 2 KPI 3 Revenue Cost Of Sales Gross Profit Customer Acquisition Cost Operating Profit Change In Cash Ending Cash Employees(FTEs) Other Operating Cost Expense 2018 2019 1Q 2Q 3Q 4Q 1Q
  • 35. Financials - Stretch Plan (Option 2 of 2) 35 1Q18 2Q18 3Q18 4Q18 1Q19 KPI 1 KPI 2 KPI 3 Revenue Cost Of Sales Gross Profit Customer Acquisition Cost Operating Profit Change In Cash Ending Cash Employees(FTEs) Other Operating Cost Expense
  • 36. New Customer Acquisition Cost 36 This slide is 100% editable Adapt it to your needs and capture your audience’s attention. x100 $2,000 x20 x8$2.00 This slide is 100% editable . Adapt it to your needs and capture your audience’s attention. This slide is 100% editable . Adapt it to your needs and capture your audience’s attention. This slide is 100% editable . Adapt it to your needs and capture your audience’s attention. Visitors Leads Customers
  • 37. Customer Lifetime Value (CLV) 37 CLV 1 CLV 2 CLV 3 Very Active Very Profitable Customers Inactive Nonprofit Able Customer Active Profitable Customers 20%20% 60% Lifetime Value = (Average Order Value) X (Number of Repeat Sales) X (Average Retention Time)
  • 38. Calculating Customer Lifetime Value (CLV) 38 Average Acquisition Cost 500 Average Customer Revenue 500 1,000 1,500 2,000 2,500 Average Customer Costs 300 600 900 1,200 1,500 Average Customer Profit ??? ??? ??? ??? ??? Customer Retention Rate 100% 60% 65% 70% 75% Cumulative Retention Rate ??? ??? ??? ??? ??? Likely Customer Profit ??? ??? ??? ??? ??? Discount Rate 1.10 ??? ??? ??? ??? CLV – Per Year 1 ??? ??? ??? ??? ??? Cumulative CLV ??? ??? ??? ??? ??? ??? 0 1 2 3 4 5
  • 39. Operating Plan 39 Priority Actions What System Support/ Resources? Who Responsible? When Done? How To Measure? Annual Status #1 › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here #2 › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here #3 › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here
  • 40. Hiring Plan 40 25 20 15 10 5 30 25 20 15 10 35 30 25 20 15 40 35 30 25 20 45 40 35 30 25 50 45 40 35 30 0 50 100 150 200 250 Q1 Q2 Q3 Q4 Q1 Engineering Sales Marketing Product Support Finance 2017 2018
  • 41. Team Goals - Template 1 of 2 41 Robin Parker Jenny Smith John Smith Mary Smith Maria Smith Objective 01 Objective 02 Objective 03 Objective 04 Objective 05 Jan, 26 Feb, 2 Mar, 9 Apr, 6 May, 3 June, 30 July, 7 Aug, 14
  • 42. Team Goals - Template 2 of 2 42 Marketing Engineering Sales Product Support Finance Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Team 1Q 2Q 3Q 2017
  • 43. Risk Mitigation Strategies 43 Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Your text here. Your text here Risk Strategies
  • 44. Business Operational Risk Management Icons Set 44
  • 46. Our Mission 46 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 47. Our Team 47 GRAPHIC DESIGNER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mike Ferguson WEB DEVELOPER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Robert Stone SALES MANAGER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Rite Johnson GRAPHIC DESIGNER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sara Nelson
  • 48. About Our Company 48 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. We are Professional This slide is 100% editable. Adapt it to your needs and capture your audience's attention. We are Talented This slide is 100% editable. Adapt it to your needs and capture your audience's attention. We are Creative
  • 49. Our Main Goals 49 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 04
  • 50. Comparison 50 45% Women This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 55% Men This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 51. This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. MONTHLY $10 PURCHASE This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. $99 PURCHASE MONTHLY This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. $49 PURCHASE MONTHLY Financial 51
  • 52. Quotes 52 Your time is limited so don’t waste it living someone else’s life. -Steve Jobs
  • 53. 53 0 100 50 Low Medium High â–Ş This slide is 100% editable. Adapt it to your needs and capture your audience's attention. â–Ş This slide is 100% editable. Adapt it to your needs and capture your audience's attention. â–Ş This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 54. Location 54 Australia 70 Million User Men This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Women This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Russia 35 Million User USA 15 Million User Brazil 50 Million User
  • 55. Timeline 55 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 2012 2015 2016 2011
  • 56. 56 01 02 0403 • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 57. NEWS PAPER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. News Paper 57 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Project 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Project 2
  • 58. Puzzle 58 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 01 02 03
  • 59. Our Target 59 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 60. Circular 60 This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable.This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. 01 0211 10 09 08 05 04 03 0607 This slide is 100% editable.
  • 61. Venn 61 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 0203
  • 62. Mind Map 62 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02
  • 63. 63 • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. MarketGrowth Market Share LowHigh Low High Star Question Mark DogCash Cow
  • 64. Lego 64 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04
  • 65. Hierarchy Chart 65 Janna Levis Designation John Hill Designation Julie Doe Designation Jane Knocks Designation
  • 66. Magnifying Glass 66 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 67. Silhouettes 67 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 68. Funnel 68 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04
  • 69.
  • 70. Column Chart 70 30 40 60 80 100 120 140 180 200 80 110 140 170 206 230 260 270 370 0 50 100 150 200 250 300 350 400 450 500 550 600 FY 01 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 Dollars(Inthousands) In Years Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 71. Line Chart 71 0 20 40 60 80 100 120 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 98% Profit(Milliondollars) Product 01 Product 02
  • 72. Pie Chart 72 40% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 70% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 80% This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 73. Bar Graph 73 0 10 20 30 40 50 60 70 80 90 100 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 InPercentage In Years
  • 74. 74 0 10 20 30 40 50 60 70 80 90 100 FY 01FY 02FY 03FY 04FY 05FY 06FY 07FY 08FY 09FY 10 InPercentage 2017 Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 75. High- Low- Close Chart 75 0 10 20 30 40 50 60 70 0 20 40 60 80 100 120 140 160 05-01-2017 06-01-2017 07-01-2017 08-01-2017 09-01-2017 Volume Open Low High Close Volume
  • 76. Scatter Chart 76 0 5 10 15 20 25 30 35 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Inpercentage In Years 30%
  • 77. 77 Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 0 5 10 15 20 25 30 35 02-05-2017 07-05-2017 12-05-2017 16-05-2017 22-05-2017 12-05-2017
  • 78. Combo Chart 78 0 1 2 3 4 5 6 7 8 9 10 0 10 20 30 40 50 60 70 80 90 100 2010 2011 2012 2013 2014 2015 2016 2017 GrowthRate(%) MarketSize(RMB100Million) Market Size Growth Rate Product 01 Product 02
  • 79. Address # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gmail.com