I am looking for IT Support Job.

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SINEESH MAHEW
COMPUTER ENGINEER
Contacts:
sineeshmathewpm@gmail.com
Mobile:+971523040724
Address
Diera
Dubai, UAE
Personal Data
Father’s name: Mathew
Date of birth : 11-11-1987.
Nationality : Indian
Religion : Christian
Passport no : J8754261
Passport
Expiry date : 2/08/2021
Marital status : Single
Driving : Valid Indian
License Driving
License
Languages known: English,
Hindi, Malayalam & Kannada.
Visa Status : Visiting Visa
Until 18-11-2016
Joining : Immediate
Working experience: 5 years
Objective
To be part of a company where I would be able to ideally work
with the team in developing the progressive growth of the company
and at the same time make myself able to discharge my individual
duties & responsibilities and thereby enabling me to be more creative
towards the growth of the Company. I also look forward to being
rewarded with more challenges and aim to expand my level of
responsibility to take my career to the next level.
Strength
Adoptability, Co-Operative, Problem solver, Hard worker, Team
working ability, Quick Learner, Patience and punctual, Strong
motivated and dedicated to job.
Academic Chronicle
 Diploma in Advanced Hardware and Networking from
Nirmalagiri College.
 Bachelor’s Degree in Arts passed in April 2010 from Bangalore
University.
 Higher Secondary Certificate under Kerala State Higher
Secondary Examination
 SSLC under the General Education Dept, Kerala
Experience summary
 Experience in diverse roles in the infrastructure space
especially into roles like Desktop support and Network
Engineer.
 Experience in Troubleshooting LAN, Hardware and software,
Documentation, Asset management.
 Excellent Communications backed up-by-sound professional
ability to work independently as well contributing to a team.
 Mail Client - MS Outlook and Lotus Note.
 Working knowledge of Active Directory, DNS and DHCP.
 Installing of Windows Operating System, Applications,
Antivirus, Drivers.
 Network and Local Printer Configuration.
 Networking LAN/WAN, Routing, switching, Wireless.
 Disk Management and System Recovery Functions.
 Windows server 2003, 2008 and 2012
 MS Office – 2003,2007,2010 and 2013

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Working Experience
1. Worked in Microland Ltd Bangalore
Designation : System Administrator
Duration : 28 August 2014 to 22 July 2016
Key Responsibilities
 Managing Users, Computers, Groups in Active Directory and doing the tasks of account
unlock, password reset and ID disable.
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP,
Windows 7, Windows 8, Windows 10 and Application Software.
 Updating Security patches, Windows Updates, Anti-virus software on routine basis.
 Monitoring Corporate Network Environment using different network monitoring tools like
Nagios and Cacti
 Management of Windows patches through SCCM
 Troubleshooting Local Area Network (LAN), Wide Area Network (WAN) and Virtual
Private Network (VPN) related issues.
 Exchange server user mail box size increment and giving permission to send large file.
 Create New User, Modification of Existing User and Deleting or Revoking User access on
Windows.
 Managing share and file permissions.
 Performing Backup and Restore Management of Project and User data on Daily, Weekly and
Monthly basis using NT Backup utility.
 Installing, Configuring and Managing Local and Network Printers and Scanners.
 CCTV Configuration and Troubleshooting.
 Experience in MS outlook and Lotus Notes.
 Cisco IP Phone configuration and troubleshooting.
 Responding to users tickets within SLA.
 Remote support through Remote desktop, Team viewer, Live meeting, Web meeting etc.
2. Worked in Wipro InfoTech Bangalore
Designation : Desktop Support Engineer
Duration : 3 March 2012 to 14 August 2014
Key Responsibilities
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP,
Windows 7, Windows 8, Windows 10 and Application Software.
 Updating Security patches, Windows Updates, Anti-virus software on routine basis.
 Upgrading various Hardware and network devices, updating device drivers and
troubleshooting related issues.
 Installation and troubleshooting of applications like Oracle, SAP, AutoCAD 2011, Tally, MS
Office -2003, 2007 and 2010 & Client specific applications.
 Configuring various Mail and Messaging services like MS-Outlook, Lotus notes, Microsoft
Lync etc. and troubleshooting related issues.

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 Managing and resolving End user requests within the SLA using TOPS online ticket logging
tool.
 Planning and Conducting Video Conferencing with remote locations and Projecting as per
user's request.
 Vendor Co-ordination for HW/SW related issues.
 Profile issues, Internet Explorer issues and adding computers to domain or workgroup.
 Managing and maintaining the software dump server.
 Remote Support through Team viewer and Remote Desktop.
3. Worked in Marigiri HS School Kannur
Designation : System Admin
Duration : 4 November 2010 to 30 December 2011
Key Responsibilities
 Installation and Configuration of Software on platforms like Windows XP, Windows Vista,
and Windows 7.
 Installing and Updating Operating System, Software Application and Antivirus.
 Establishing and troubleshooting Internet connectivity for corporate customers.
 Installing Devices – Printer, Scanner, Webcam, Hard Drives, Floppy Drives, CD-ROM, etc
 Assembling, Installing and maintaining of Computers.
 Installing and troubleshooting of MS Office Applications.
 Installing hardware – RAM, CPU, Graphics card, Sound card & replacing Motherboard..
PROFESSIONAL CERTIFICATIONS & COURSES:
 Computer Service Technician held by ETA
 Microsoft Certified Professional
 Microsoft Certified System Administrator
 Microsoft Certified Technology Specialist
 Microsoft Certified Exchange Server 2007 Configuration
 Microsoft Certified System Engineer
DECLARATION:
I hereby declare you that all the information furnished above are true to the best of my
knowledge. With the above mentioned experience and knowledge in various fields, I would be able
to live up to your expectations.
Yours faithfully
(SINEESH MATHEW)