1. Shriprakash Vishwakarma
Shriprakash.vishwakarma@gmail.com
Tel – +91 9638721495
Summary
10+ years experience in Reputed KPO and IT Enabled Company
Education
Bachelors Degree in Science from Awadh University.
ADSE (Advacne Diploma in Software Engineering) 2 Years. Nobel Institute Computer Training Div. Navarangpura
Technical Skills
RDBMS: SQL Server 8.0
OS: Windows NT, Windows 95/98, MS-DOS
LANGUAGE: Visual Basic 6.0, HTML
Others: MS Office, Internet,
Special Skills Formatting in Excel and word, Data mining work, Data formatting work, Data validating work
Strengths
Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time
and people effectively. Proven strength in problem solving coordination and analysis.
Work History
• Hi-tech Outsourcing, Ahmedabad
Process Associate, Aug 2006 – Apr 2009
• Hi-tech Outsourcing, Ahmedabad
Quality Controller, Apr 2009 – Feb 2012
• Hi-tech Outsourcing, Ahmedabad
Sr Customer Support Representative (CSR), Apr 2012 – Till Date
Professional Experience
Hi-Tech iSolutions LLP, Ahmedabad Aug-2015 -Till
Sr. Customer Support Representative (CSR)
Hi-Tech Outsourcing Services is a multidisciplinary outsourcing service provider with a global presence. We are an
ISO 9001:2008 certified, privately owned company established in 1992 with 800+ professionals. Hi-Tech has been
recognized by Dun & Bradstreet as a Top BPO Company for four years in a row. CRISIL (an S&P company) certified
Hi-Tech as “SE 1A: a Company with Highest Performance Capability and High Financial Strength”
Project: Jason Barker (XPRT), Madrid, Spain

2. XPRT Media aims to bring together industry professionals and suppliers across the Environmental, Energy and
Agricultural markets. Whether you are a supplier of industrial goods and services wanting to reach buyers
internationally or a professional looking for a specific solution, XPRT Media is where it all starts. Goal is to enable
suppliers to expand their reach, by providing them with a robust platform to showcase their latest offerings, manage
their product catalogs and interact with buyers across the globe, while at the same time providing buyers with a
powerful set of tools to help them narrow down their search for solutions across our markets. This Project is about to
update the client’s back end portal as per his needs. Client is assigning everything in the form of PID and
Environmental Expert Team enters the data to back end as per the standard instructions and any additional instructions
given in the particular PID. URL: http://xprt.com
Responsibilities:
• Maintaining and sharing daily task report, compile reports daily and email to Managers and clients and keeping
computers records up-to-date.
• Facilitating project training
• Coordination with client if needed
• Handling team and managing resources for the projects
• Weekly team meeting on project discussion
• Listen to team members' feedback and assisting team to improve productivity and quality
• Manage the flow of day-to-day operations
• Monitor team members
Project Achievement
• Best project performer award - 2014
• Best Employee of the year 2014
• Quality Incentive on quarterly basis
Personal Details
Residential Address: Kumbhaji ki Chali Room No. 3 (Pritam Shingh Line), Meghaninagar Ahmendad
Contact No: 9638721495
Date of Birth: 08th
July 1981
Languages Known: Hindi, English, Gujarati
Pass Port No: G1849095
Shriprakash Vishwakarma