1. TOP WINS
WENT ABOVE AND BEYOND
HITSAND MISSES ON
(BEHAVIOUR : HOW AND WHAT)
NAME : Lesego Ntshabeleng
ACHIEVEMENTS(KPI’S)
CURRENT JOB : 15-16 ACHIEVEMENTS HIGHS AND LOWS)
QUALIFITCATIONS
OVERVIEW
CAREERHISTORY
(ROLES AND DATES )
THISIS ME
(PICTURE)
• BSc Comp Science
• ITIL Foundation Certified
• WITS Young Achievers
Program in
Telecommunications
• Software developer (Feb 2005 – Jan 2007)
• Senior Developer/Manager (Feb 2009 – Mar
2011)
• Credit Data Scientist ( Apr 2011 – Mar 2014)
• Manager Credit & Risk MIS ( Apr 2014 – Current)
• Contact Centre Automated Reporting (Genesys)
• Self-Help Population Generation (27% inc in Rev)
• Implemented Experian Credit Best Practice BI
• Zero downtime in C3D Data structure migrations
• Successful Vodafone Hackett Benchmarking
• Online OBIEE Bad Debt Reporting
• Outsourced Contact Centre Support (
Reporting / Analytics / Campaign Strategy )
• Decision Science Data Sup(C3D Migration)
• Unable to deliver KPI Data model on CDW
( Eppix / C3D / CDW data out of synch)
• Contact Centre BI Dashboard not fully
functional (New Bi Tool & Data issues )
CAREERASPIRATIONS
(ROLES AND DATES )
• 1 -3 years: Acceptance in MBA program
• 1 -3 years: Selected as EHOD in Business
Support or Technology
• 5 + years: Managing Executive ( Vodacom /
OPCO)
DEVELOPMENTPLAN
70/20/10 (HOW AND WHAT)
STRENGTHS
…
• Lead as a Coach (Monthly coaching with staff)
• I’m Approachable and I Communicate very well
• Knowledgeable (Business/Analytics/Programming)
• Decisive and Goal driven ( Commit to set plans)
• Expand Responsibilities (Data Custodian for
C&R; Helping with Canvasing BI Reporting)
• Business Skills (Currently Registered in e-
learning Finance Academy Courses)
• Enroll for an MBA Certification
PIGEX RATINGS (3YRS)
(PEFORMANCE TREND)
• eXceptional (F14)
• eXceptional (F15)
• Good (F16)
Individual Profile Template