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1. Organizational Conflict
• A process that
occurs when a person
or group believes
that others have or
will take action that
is at odds with their
own goals and
interests.

2. Organizational Sources of
Conflict
Conflict
Competition over
Scarce Resources
Differences in
Power, Status,
Culture
Ambiguity over
Jurisdiction
Group
Identification

3. Interpersonal Causes of
Conflict
Conflict
Competitive
Reward
Systems
Faulty
Communication
Personal
Characteristics
Faulty
Attribution

4. Costs & Benefits of Conflict
• Costs of Conflict
• Negative emotions
and stress
• Stereotyping
• Faulty decision
making
• Benefits of Conflict
• Discussion of
problems
• Basis for change
• Increase in
motivation and
loyalty

5. Managing Conflict
• Bargaining & Negotiation -- the process
in which the parties in dispute make
offers and counter offers
• Mediation and Arbitration -- third party
intervention
• Superordinate Goals -- commonality is
seen in goals and the solution is greater
than either parties’ initial goal

6. Aspects of Bargaining
• Framing the issue
– Task orientation
– Emotional orientation
– Cooperative orientation
• Orientation strategy
– Win -- lose
– Win -- win

7. Aspects of Mediation
• Enlarging the pie
• Logrolling
• Cost cutting
• Bridging

8. Stress
• A pattern of behavioral, emotional, and
physiological reactions that occur in
response to demanding events (stressors)

9. The Process of Stress
Individual
Factors
Organizational
Factors
Behavioral
Symptoms
Psychological
Symptoms
Physiological
symptoms
Experienced
Stress

10. Stress Factors
• Organizational
• Demanding Jobs
• Competing demands
• Role ambiguity
• Job responsibility
• Isolation
• Unpleasant working
conditions
• Individual
• Stressful life events
• Daily stress
• Personality
• Perception

11. Consequences of Stress
• Physiological Symptoms
– Headaches, High blood pressure, Heart
disease
• Psychological Symptoms
– Anxiety, Depression, Burnout, Callousness
• Behavioral Symptoms
– Productivity loss
– Withdrawal

12. Managing Stress
• Personal approaches
– Lifestyle, Physiological, Cognitive
• Organizational approaches
– Job redesign
– Social support
– Family friendly policies
– Wellness and EAP Programs

13. Backwards and Forwards.
• Summing up. Today we looked at two side of
conflict: the harmful and the beneficial; causes
and ways to manage conflict, how stress can
arise from conflict, organizational and
individual factors in stress, and its resolution.
• Looking ahead:. What pushes organizations to
change, what are the sources of resistance?
Next time.