1. Shilpi Shrivastava
Address-O-302,Vivek vihar apartments,
Sector-82,Noida.
Mobile +91-9811037492
E-Mail. : shilpi786in@gmail.com
Summary- Shilpi has been a Voice & Accent trainer with predominant skills in Behavioral or Soft
Skills Training and Voice Modulation/Accent Neutralization training. Her excellent interpersonal and
communication skills, along with activity-based training and her extensive experience in Customer
Service, Soft/Behavioral Skills, Voice Modulation and Accent-Neutralization Trainings render her an
extremely dynamic trainer who has trained with various prestigious clients (Call/Contact Centers,
Corporate houses, IT & non-IT firms) like HCL technologies, TCS, IMS training center etc.
An M.Com, Shilpi has experience in customization, planning and preparation of various Modules,
Session and Lesson Plans for different Training Programs. Shilpi’s main focus as a trainer has been in the
following training:
•Business Communication skills - both Verbal & written
•Interpersonal skills enhancement
•Campus to Corporate
•Diversity & Cross Cultural Sensitization
•Team building & Group Dynamics
•Assertiveness & Confidence building
•Interviewing skills & Resume writing
•Etiquette - personal, business, telephone
•Corporate dressing & Personal grooming
•Mentoring & Coaching skills centering on Leadership and Feedback methodology
•Conflict Management, with a lean to Team Bonding/Communication skills/Motivation skills
•Negotiation & Effective Sales skills, with an add-in of Motivation skills
•Motivation Skills
•Delivered customized workshops
CAREER OBJECTIVE
To achieve a position utilising my organisational, interpersonal & communication skills to
grow with the growth of an organisation.
WORK EXPERIENCE
• Currently working with Bodhisutra Learning Center as an English and Soft Skill Faculty
RESPONSIBILITIES INCLUDED
• Teach tenses( extensive usage when and how to use)
• Voice( both active and passive)
• Phonetics( both vowel and consonant sounds)
• Correct pronunciation

2. • Tell techniques to control pauses
Worked with Achievers Point as a Verbal Faculty for IELTS, TOEFL, SAT, Bank PO and
Spoken English
RESPONSIBILITIES INCLUDED
• Taught Reading comprehension
• Listening tests
• Writing letters( both formal and informal) and Essays
• Speaking( taught tenses, sounds etc, cue card topics, imaginary situations)
Worked as a freelance soft skill trainer with IMS training centre-Took communication classes of
MBA and B.TECH students
Worked as a Process Developer with HCL BPO
RESPONSIBILITIES INCLUDED
• Handling customer query related to their British Telecom bills.
• Providing them proper resolution accordingly.
• Giving them waivers if relevant and required as per the
customer’s concern.
• Taking payment for their BT bills over the phone.
Worked as a Process Associate with TCS-E Serve ltd primarily known
As Citigroup Global Services (P) Ltd
RESPONSIBILITIES INCLUDED
• Handling the customer for their payments according to their billing cycles.
• Resolving their service issues and disputes.
• Going for the settlement after checking their payment track record.
• Making cardholders aware of their due dates and billing cycles to avoid the account to
slip into delinquency.
• Adhere to all standards on processes and procedures.
• Conduct regularly quality checks to ensure standards are compiled.

3. EDUCATIONAL QUALIFICATION
• Done Post Graduation in M.Com in 2007 from VMLG college of CCS University
• Done Graduation in B.com (Pass) in 2005 from B.R. Ambedkar college of
Delhi University
COMPUTER AWARENESS
Done 3 months diploma in basics of computer applications
Well versed in excel.
Additional Qualification
Done 2 year diploma in vocal music (classical) from V.N.
Bhatkhande.
STRENGTH
• Excellent verbal & Communication skills.
• Excellent ability to adapt to any conditions, which later on proves me as a good team
member.
• Ability to articulate ideas effectively and try to achieve it efficiently.
• Team Work - Experience of working within a team based culture, involved planning,
organization, co-ordination & commitment.
PERSONAL PROFILE
Date of Birth 7th
July, 1984
Husband’s name Rahul Shrivastava
Marital status Married
Nationality Indian
HOBBIES AND INTEREST
Reading, Analysis of Human Habits & Behavior, Interacting With different people with different
background, listening to music, singing.