Manage Workplace Conflicts with 5-Step Method
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Manage Workplace Conflicts with 5-Step Method
- 1. 1Design. Build. Ship. Service. Managing Conflict & Difficult Conversations
- 2. 2Design. Build. Ship. Service. Purpose The purpose of the module is to introduce Front Line Leaders to conflict management communication skills in order to productively, cooperatively, and respectfully diffuse and resolve conflicts in the workplace.
- 3. 3Design. Build. Ship. Service. Target Outcomes Identify and discuss causes of workplace conflict Identify Triggers and Increase Emotional Awareness Practice (5) Steps for Managing Conflict in the workplace Create a Managing Conflict Action Plan
- 4. 4Design. Build. Ship. Service. What is Conflict? Conflict is a disagreement or misunderstanding between two or more people. Conflicts occurs when people perceive their needs, interests or concerns will not be met, as a result of the disagreement.
- 5. 5Design. Build. Ship. Service. Workplace Conflict Direct- With another Between Others
- 6. 6Design. Build. Ship. Service. Causes of Workplace Conflict Lack of Emotional Awareness Different Values & Perceptions Lack of Information, Facts Lack of Trust & Respect Lack of Resources
- 7. 7Design. Build. Ship. Service. Workplace Conflict Decreases Productivity Lowers Employee moral Creates more conflicts Reinforces inappropriate behaviors
- 8. 8Design. Build. Ship. Service. Not all Conflict is Bad Conflict can: Help raise and address problems Produce new ideas and improvements Produces positive behavior changes Foster unity and understanding
- 9. 9Design. Build. Ship. Service. Emotional Awareness I feel stressed when. . . I get irritated when . . . I get angry when. . . When someone yells at me, I feel. . .
- 10. 10Design. Build. Ship. Service. Triggers- Hot Buttons Hot buttons are events, words, phrases or situations that trigger a negative emotional reaction.
- 11. 11Design. Build. Ship. Service. Manage Your Hot Buttons A.C.T.S. Acknowledge the Triggers Count Take Deep Breaths Self Care- Smile
- 12. 12Design. Build. Ship. Service. Manage Your Hot Buttons- A.C.T.S. “Practice ‘till you make it!”
- 13. 13Design. Build. Ship. Service. Perceptions
- 14. 14Design. Build. Ship. Service. Perceptions
- 15. 15Design. Build. Ship. Service. Causes of Workplace Conflict Lack of Emotional Awareness Different Values & Perceptions Lack of Information, Facts Lack of Trust & Respect Lack of Resources
- 16. 16Design. Build. Ship. Service. Managing Conflict- 5 steps 1 Separate the person from the issue 2 Explore the issue from both perspectives 3 Listen with respect and respond with CARE 4 Collaborate on a mutually agreeable solution 5 Take responsibility to implement solution
- 17. 17Design. Build. Ship. Service. Managing Conflict- 5 Steps Let’s Practice!
- 18. 18Design. Build. Ship. Service. Mediating Conflict To intervene and resolve a conflict between others in the workplace
- 19. 19Design. Build. Ship. Service. Mediating Conflict Two of your operators are arguing about break time. Sharon is angry that Darrin continues to take longer than allowed lunch breaks.
- 20. 20Design. Build. Ship. Service. Managing Conflict Don’t’ be afraid of opposition. Remember, a kite rises against, not with the wind. - Hamilton Wright Mabie
- 21. 21Design. Build. Ship. Service. Take Aways! Module Review: Managing Conflict & Difficult Conversations Causes of Workplace Conflict Benefits of Conflict Emotional Awareness and Triggers 5-Steps to Managing Conflict Managing Conflict Action Plan