2. Channel Management Decision
Selecting channel members
Training and motivating channel members
Evaluating channel members
Modifying channel design and arrangements
3. Selecting Channel Members
• Determine characteristics that better distinguish the better intermediaries
• Other lines carried
• Growth and profit record
• Cooperativeness
• Service reputation
4. Training and Motivating Channel Members
• Understand the needs of the channel members
• Construct a channel positioning
• Plan and implement capability building programs
• E.g. Microsoft
• Constant communiccation
• Intermediaries as partners
7. Evaluating Channel Members
• Set standards
• Sales quota
• Average inventory levels
• Customer delivery time
• Treatment of damaged and lost goods
• Cooperation in promotional and training program
9. Modifying Channel Design
• Deviate from plan
• Consumer buying patterns
• Market expands
• New Competition
10. Modifying Channel Design
• Innovative distribution channels
• Product life cycle stage
• High competition
• Low entry barriers
11. Add or Drop
• Incremental Analysis
• Sales decrease below certain level
• Consumer shopping information
• Revise channel strategy
• Gap between ideal and existing
12. Patanjali
• No of transport vehicle
• No of salesperson
• Association with any Political/Social/Religious Institution
• Detail of alternate business
• Warehouse area
• Last year turnover if you have
• Investment Capacity
Editor's Notes
-View its intermediaries in the same ways as viewing its customers
-channel offerings are tailored to provide value to the intermmedieries
And other capability building program to improve the intermediaries performance