4. FACTORS AFFECTING THE BETTER HANDLING OF
STRAINS OF EXTENSIVE TRAVEL AND DEMANDING
CLIENTS
LACK OF COMMUNICATIONS/PRIORITIZATION OF WORK
5. FACTORS AFFECTING THE BETTER HANDLING OF
STRAINS OF EXTENSIVE TRAVEL AND DEMANDING
CLIENTS
LISTEN TO YOUR CUSTOMERS AND THEIR VIEWPOINT OF THE PROBLEM
6. FACTORS AFFECTING THE BETTER HANDLING OF
STRAINS OF EXTENSIVE TRAVEL AND DEMANDING
CLIENTS
• FIX THE PROBLEM AT HAND IMMEDIATELY.
7. FACTORS AFFECTING THE BETTER HANDLING OF
STRAINS OF EXTENSIVE TRAVEL AND DEMANDING
CLIENTS
MICRO MANAGEMENT:
8. FACTORS AFFECTING THE BETTER HANDLING OF
STRAINS OF EXTENSIVE TRAVEL AND DEMANDING
CLIENTS
LACK OF MOTIVATION
9. IMPACT OF BAD MANAGEMENT ON EMPLOYEE &
CUSTOMER RELATIONSHIP
• ROLE OF MANAGER:
• SET OBJECTIVES– SETTING GOALS FOR THE GROUP, AND DETERMINING HOW BEST TO MEET
THOSE
• ORGANIZE– DIVIDE WORK INTO MANAGEABLE ACTIVITIES, AND ASSIGN THESE TO RELEVANT
TEAM MEMBERS
• MOTIVATE AND COMMUNICATE– COMMUNICATING DECISIONS CLEARLY AND CREATING A
TEAM ETHOS AMONGST STAFF
• MEASURE– ESTABLISH APPROPRIATE YARDSTICKS AND TARGETS, AND ANALYZE AND
INTERPRET PERFORMANCE
• DEVELOP PEOPLE– DEVELOPING STAFF AS COMPANY ASSETS
10. ROLE OF MANAGER
MOTIVATING THROUGH PERFORMANCE MANAGEMENT
ENGAGING EMPLOYEES THROUGH POSITIVE MANAGEMENT
UNDERSTANDING THE COMPETENCY OF EACH EMPLOYEE
UNDERSTANDING THE EMPLOYEES FEELING
GIVE RESPECT TO EACH EMPLOYEE
GIVE CHANCE TO EACH EMPLOYEE TO HANDLE DIFFICULT SITUATIONS RELATED
TO CUSTOMER MANAGEMENT
DO NOT JUDGE PEOPLE BASED ON THEIR PAST EXPERIENCES (LOOK FOR THE
COMPETENCY)
