XRM: One step closer to true Omnichannel #atcomnext

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The presentation of Jason kataropoulos, Head of Consulting Services at ATCOM on the occasion of ATCOM Next, the annual event of ATCOM for its clients and partners.

Business

“CLICK & COLLECT”
THE MOST PRIMITIVE ECOMMERCE PRACTICE
TIME TO THINK BEYOND

GREAT CUSTOMER EXPERIENCES
SATISFY OBJECTIVES
EFFORTLESS
PERSONAL
MEET EXPECTATIONS
ACROSS
CHANNELS

CROSS CHANNEL
CUSTOMER IDENTITY
AWARENESS
THE MISSING PIECE

BEACONS
MOBILE APP
ONLINE ANALYTICS
OFFLINE ANALYTICS
COLLECT DATA

ANALYTICS
SEGMENTATION – NURTURING – AUTOMATIONS
CROSS CHANNEL EXPERIENCES
CRM
PERSONAL

DYNAMICS CRM
SOCIAL ENGAGEMENT
DYNAMICS CRM ONLINE
DYNAMICS MARKETING
POWER BI

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