1. Shannon M. Byers-Hulsey
404-432-2183 / e2hulsey@gmail.com
Summary of Qualifications
Shannon is a practiced softwaretrainer and product specialist with 16 years of experience training audiences ranging
from entry level operations to executivelevel management withclass sizes varying from one on one to upwards of 100
attendees.
Areas of Specialty
- ILT and VILT Curriculum Design and Delivery
- Facilitation styles - 1:1, Classroom, Web
- QSI-XL™, Quality Spectrum Insight (QSI®), Quality Spectrum Hybrid Reporter(QSHR™), QualitySpectrum
Flowchart Designer (QSFD®), SQL
- SAP R/3, SDLC, Change Management, SD, MM, PP, WM, BW, FICO, Inventory Management
- Epilogue, Captivate
Experience
Inovalon December2009 – Present Manager, Product Solutions Training
Snellville, Ga. Key Responsibilities:
- Support clients in HEDISandstate-level reporting requirements by creating and maintaining training
curriculum and product support documentation (Basic Use Guides) for Inovalon’s suite of data-driven
platform solutions
- Senior SoftwareTrainer and Product Specialist
- Maintain300+ SQL based training project(s) and user credentialson multiple servers
- Facilitateproduct training for QSI®- XL , QSI®, QSHR, QSFD, QSD
- Support Inovalon Product Sales & Solutions teamdemos
Accomplishments
- 2016 over 2015 – Increasedtraining net profit by 15.01% (15 Client Onsite)
- 2015 over 2014 – Increasednet profit 14.4%
- 2014 over 2013 – Increasedtraining net profit by 14.6%
- 2015 over 2013 – Increasedtraining net profit 31.2%
FujiFilm May 1998 – July 2009 SAP Trainer / Electronic Imaging CS
Suwanee, Ga. Key Responsibilities:
- Trained clients in full life cycle SAP implementations with audiences ranging from entry level to
senior level mgmt
- ILT classroom training, VILT via Web-Ex and provided ongoing support training for new and
existing SAP users, making modification to training content as needed
- Managedorder entry for high dollar electronic imaging sales orders and she served as the A/P
- Vendor / RMAliaison
- Integrationtesting/Business Readiness Testing/Regression Testing
- Trainer-SD (OTC) & customer support followed by WM, MM with some PP and FICO knowledge

2. Shannon M. Byers-Hulsey
404-432-2183 / e2hulsey@gmail.com
Accomplishments:
- Developed and delivered comprehensive training programfor 100+ users in 19 facilities nation
wide
Experience
Suntrust October1988– February 1997 Teller
Hallandale, Fla.
Education
1991 - 1991 BrowardCollege Accounting, Business Law