Developed the workforce people. i presented at IBA Dhaka University.

1. EFFECTIVE
SUPERVISORY SKILLS
TRAINING
Shahinur Alam,
HR-Manager,
Apex Footwear Ltd.
LCMC-IBA
naoshinshahin@gmail.com,
+880 1712204694

4. Why Supervisors/Managers are
important?
Set and achieve organizational goals
Link between workers and management
Responsible for smooth running of operations
“The productivity of work is not the
responsibility of the worker but of the manager.”
– Peter F Drucker

5. Essential Supervisory Skills
People Management
Technical

6. People Skills

7. Effective Communication
Think – before communicating
Eye contact – build rapport
Be assertive – state your point respectfully
Active listening – express understanding
Questioning – draw out more information

8. HEAR Model
H – Help
help people to get message across
show interest through body language
don’t interrupt
E – Explore
ask – have I understood clearly?
do I have enough information?
A – Acknowledge and Analyze
check understanding
summarize and repeat what the person has said
R – Respond
take your decision
decide how to respond

9. How to delegate better?
Consider the task
Give clear, complete instructions
Check for understanding
Follow-up
Encourage to learn and take decisions
Once delegated – don’t take back

10. Feedbacks – positive
Should be clear, specific
Tell why it’s important to do well
Encourage to do better

11. Giving Feedbacks – constructive
Never attack the person
Talk about specific behaviors
Find out weaknesses

12. Management Skills

13. Achieving Goals
Set goals – SMARTly
Regular Meeting
Spend time with team members
Follow up on projects, tasks
Listen to grievances, triumphs
Brainstorm to find solutions
Provide tools, work environment

14. Leading the team
Lead by example
practice what you preach
Allow space
don’t micromanage
develop future leaders
Motivate
give credit where it is due
Coach
help your team improve skills

15. Disciplining the team
Act quickly – give opportunity to change
Relate behavior with standard
Explain big picture
Specify changes, expectations
Warning, consequences
Provide support

16. Managing conflicts
Conflicts are inevitable
Act sooner than later
Talk it out
Get Mediation

17. Managing yourself
Positive attitude
Be focused
Positive behaviors
honesty, integrity, empathy, sensitivity
Time management
Make list of tasks
Prioritize, schedule
Ask for support
When everything is priority it’s good to ask for
support
builds, strengthens relationships

18. Managing yourself – II
Take the decision
But make team feel they’re part of the decision
Work Hard
Understand your purpose
Take responsibility for failure
Share success with the team
Be accessible
Be human

19. Technical Skills

20. Technical Skill
Working knowledge of all tasks
Examples – SOPs, Workflows etc.
Varies according to job nature

21. Good Managers Bad Managers
Gives credit Takes credit
Thinks positively Thinks negatively
Delegates tasks Micromanages
Engages team Ignores team
Acts like a mentor Acts like a critic

22. Questions?