Futurice improved the accuracy of time tracking and sped up billing processes by adopting the Severa professional services automation (PSA) solution. Severa allows employees to easily record work hours, provides accurate invoices, and saves on administrative costs. Custom interfaces between Severa and other systems further enhance business operations and customer satisfaction for Futurice.

1. Customer Success Story
Severa improves the accuracy of time tracking, the
speed of billing and the openness towards customers
Starting point
Before implementation of Severa in 2007, Futurice used Microsoft Excel
Client Profile
to manage employee work hours. According to Futurice CFO Timo
Futurice provides mobile and
Suominen, “using Excel in this way created a lot of mistakes in our time
Internet software services.
tracking efforts.” Futurice decided that a versatile professional services
Specializing in applications which
automation (PSA) solution would help them develop strong business
require technical expertise,
processes.
speedy delivery and end-to-end
responsibility, customers around
“We wanted a professional services automation tool to support the the world rely on Futurice to
development and growth of strong business processes” deliver quality projects. Futurice is
committed to serving its
customers, from communications
Solution device manufacturers, operators,
media houses, broadcasting
After adopting Severa, Futurice realized more accurate time tracking companies, research labs to
and fewer customer reclamations. “Workers found it easy to record advertising and design agencies.
hours correctly, and customers appreciated having exact information on Futurice operates globally with
their invoices” Suominen stated regarding the benefits of Severa’s PSA. headquarters in Helsinki, Finland.
Visit www.futurice.com for more
With over 116 employees now using Severa, Futurice is even more information.
impressed with the results. Employees are able to enter work hours
online, from the office, the road or from home, at anytime. Since it is a
software as a service (SaaS), Internet-based system, Severa is easy to
access with amazing flexibility. And, once employees have saved work
hours or other data to a project, the information is immediately available
for analysis, reporting or invoicing. Key Gains
Easy and accurate work hour
Likewise, “Severa made our invoicing cycle faster. Accurate work hour entry improves time tracking
tracking ensures that invoices are correct and all hours get invoiced,” Faster billing with a decrease
stated Suominen. in invoice reclamations
Custom reports and software
interfaces enhance business
operations
“Severa PSA supports business development and growth while
expediting time tracking and invoicing processes.”
Timo Suominen, CFO
Futurice
www.severa.com | info@severa.com
Severa Customer 743 3175 Story, page 1 / 2
| +358 20 Success

2. Customer Success Story
Severa improves the accuracy of time tracking, the
speed of billing and the openness towards customers
Results
“Our company
“Our company achieves remarkable cost savings with Severa PSA”
achieves remarkable
cost savings with
In addition to ease of use, Severa has produced savings on Severa PSA”
administrative costs for Futurice. “Clear cost savings are acquired with
operations automation”, confirmed CFO Suominen.
Custom interfaces
Custom interfaces enhance usability and support growth for
Futurice
Severa has produced three custom interfaces for Futurice that have
enhanced usability, and supported growth and development in the
company. First, creation of a tailored dataset in Excel format provides www.futurice.com
Futurice project managers with information necessary for external
reporting.
A second interface developed to move data between Severa and Tikon’s
accounting software saves time, and facilitates the movement of data. Key Gains
Easy and accurate work hour
The third interface is a web service which will be implemented in the entry improves time tracking
near future. “This interface will bring valuable insight and knowledge to
Faster billing with a decrease
our operations, and will improve our internal processes tremendously.
in invoice reclamations
Further, it will increase the transparency of project management
practices and charges for our customers, and we believe this is very Custom reports and software
important for customer satisfaction,” described Suominen. interfaces enhance business
operations
According to Suominen, these interfaces have been very successful.
“Custom interfaces were delivered fast and met our exact
specifications,” praised Suominen.
“Custom interfaces were delivered fast and met our exact
specifications.”
Timo Suominen, CFO
Futurice
www.severa.com | info@severa.com
Severa Customer 743 3175 Story, page 1 / 2
| +358 20 Success