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Welcome to
Let’s Take IT Outside:
Extending Your IT Service Catalog
December 18, 2014
Hi, I’m Brandon
Bradon Miller
Customer Success Manager, Samanage
What Are We Covering Today?
● What does a service request
look like?
● How do you build out a Service
Catalog?
● 5 example...
600+CUSTOMERS
48COUNTRIES
42SUPPORTED
LANGUAGES
250%GROWTH YOY
1,000,000+ASSETS MANAGED
SERVICE MANAGEMENT USED BY ANY DEP...
What We’re Hearing Clients Really Want
(and Really Need)
So, What Makes Samanage Different...
Instant value: Clients are a...
SAMANAGE CUSTOMERS
© 2014 Samanage. All rights reserved.
Samanage Customers Using
Service Desk Outside of IT
32% of customers surveyed
are us...
© 2014 Samanage. All rights reserved.
What is Service Catalog?
A list of services that your IT help desk provides.
Service...
© 2014 Samanage. All rights reserved.
ITIL + Service Catalog
Business
Requirem
ents
ITCapabilities
Service
Catalog
SERVICE...
© 2014 Samanage. All rights reserved.
Benefits of a Service Catalog
Increased Productivity
Automation
Uniformity
Strategie...
© 2014 Samanage. All rights reserved.
Customer Use Cases - Service Catalog
IT
Laptop loaner program
Automate how your user...
Let’s go in for a closer look...
Start your free trial and test it yourself:
www.samanage.com/signup.html
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Let's Take IT Outside: Extending Your IT Service Catalog

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Let's Take IT Outside: Extending Your IT Service Catalog

  1. 1. Welcome to Let’s Take IT Outside: Extending Your IT Service Catalog December 18, 2014
  2. 2. Hi, I’m Brandon Bradon Miller Customer Success Manager, Samanage
  3. 3. What Are We Covering Today? ● What does a service request look like? ● How do you build out a Service Catalog? ● 5 examples on how you can use the Samanage Service Catalog within your IT department and beyond...
  4. 4. 600+CUSTOMERS 48COUNTRIES 42SUPPORTED LANGUAGES 250%GROWTH YOY 1,000,000+ASSETS MANAGED SERVICE MANAGEMENT USED BY ANY DEPARTMENT AND ANY EMPLOYEE
  5. 5. What We’re Hearing Clients Really Want (and Really Need) So, What Makes Samanage Different... Instant value: Clients are able to get up and running in 14 days Code-free customization: No professional services needed ITIL-ready: The sophistication you need (without the complexity you don’ t) Revolutionary, Streamlined UI: Our product is fun and easy to use Keeping you on the cutting edge of ingenuity: Continuous deployment Unified ITSM and ITAM: Easily connect the dots among people, assets and incidents “What we saw with Samanage was almost identical to what ServiceNow was offering but much easier to use and customize, and at a better price point." -- Eric Feldman Director of IT The Riverside Company
  6. 6. SAMANAGE CUSTOMERS
  7. 7. © 2014 Samanage. All rights reserved. Samanage Customers Using Service Desk Outside of IT 32% of customers surveyed are using the Samanage IT Service Desk in departments outside of IT. Of those customers using the IT service desk outside of IT, 48% of them are using it in their HR department.
  8. 8. © 2014 Samanage. All rights reserved. What is Service Catalog? A list of services that your IT help desk provides. Service Request Service Fulfillment SLA & Reporting Service Description Time Frames Fulfillment Process Cost Self-Service Portal Service Catalog Components
  9. 9. © 2014 Samanage. All rights reserved. ITIL + Service Catalog Business Requirem ents ITCapabilities Service Catalog SERVICE DESIGN Service Catalog Management Service Level Management Availability Management Capacity Management Information Security Management Supplier Management
  10. 10. © 2014 Samanage. All rights reserved. Benefits of a Service Catalog Increased Productivity Automation Uniformity Strategies Streamline Measurable Reduce Costs SLA
  11. 11. © 2014 Samanage. All rights reserved. Customer Use Cases - Service Catalog IT Laptop loaner program Automate how your users request laptops, which ones they get, and when they should be expected back. HR Streamline employee onboarding with the Samanage service catalog, allowing you to capture important information for new hires. Issuing a new iPhone Allow your users to request new equipment with different options, such as phone color or memory - reduce the time spent on checking options and configurations Finance Make sure your expense reports never get forgotten again with processes that can be scheduled to repeat when you need them. Request software licenses Allow your users to request software licenses or access to cloud applications. Facilities Automate HVAC requests, light bulb changes, and other repairs to ensure each site is in working order.
  12. 12. Let’s go in for a closer look... Start your free trial and test it yourself: www.samanage.com/signup.html

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