International Business Overview V.M.Kumar Sr. Vice President – International Business www.sifycorp.com
CONTENTS <ul><ul><li>Why go global now ? </li></ul></ul><ul><ul><li>Business lines </li></ul></ul><ul><ul><li>Opportunity ...
Why go global now ? <ul><li>IT Services outsourcing opportunity – huge growth </li></ul><ul><ul><li>Indian IT / ITES outso...
Enterprise Services - International <ul><li>eLearning content services </li></ul><ul><li>Content Mgmt </li></ul><ul><li>Le...
Infrastructure Management Services
Domain of the CTO Business Analysis & functional Specification Technical Design Document Application Development Functiona...
Sify Infrastructure Services - Focus Operations Support Our Domain N/W Mgmt Server Mgmt Infrastructure Application Support...
Worldwide Infrastructure Services Market <ul><li>The worldwide market for Infrastructure Support Services is $135 billion,...
FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE Offshore infrastructure outsourcing will increase as organi...
Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of ...
Enterprise Infrastructure Services & Solutions Plan/ Assess (Consulting) Design (Consulting) Implement/ Migrate Manage <ul...
INFRASTRUCTURE MANAGEMENT SERVICES NETWORK MANAGEMENT Routers, Switches, VoIP devices, Network Links SECURITY MANAGEMENT F...
THE SIFY EDGE SPECIALIST IN  REMOTE  INFRASTRUCTURE MANAGEMENT SERVICES EXPERIENCE ENGAGEMENT GOVERNANCE EXPERTISE PROCESS...
COMPETENCIES ACROSS LEADING VENDORS BEA  Weblogic IBM  Websphere MS.NET Oracle App SAP  Netweaver Sun JES Cisco Netscreen ...
“ ALWAYS ON” SERVICE INFRASTRUCTURE <ul><li>Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Tran...
ITIL Based Processes NMS C  M  D  B  C  M  D  B  Trouble  Ticket Engine Knowledge base Change Workflow Threshold Monitorin...
ROBUST OFFSHORE DELIVERY MODEL Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Sup...
WORLD CLASS – GLOBAL DELIVERY TEAM <ul><li>Network certifications:   CCNA/ CCNP/ CCIE </li></ul><ul><li>System Certificati...
Information on Infrastructure -  Built around ITIL framework Single Window to measure Infrastructure performance Functiona...
IONI - Customizable Dashboard Availability Statistics Reports availability based on Device type, Location & Groups Outage ...
IONI – Incident & Change Management Enhanced web reports SLA based reports Customizable reports Trend Analysis
Value Proposition MULTI LEVEL ENGAGEMENT VALUE Impact on Business Strategy Process Business <ul><li>Cost reduction savings...
  “ Sify Is Best Suited For Discrete Offshore Remote Management ”     Forrester Wave  TM  : Global Delivery Infrastructure...
Getting there…
Testimonials “ They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution ...
Target Market & Customers <ul><li>Primary target market – USA, UK, M.East </li></ul><ul><li>Any medium to large corporatio...
Sify eLearning…
eLearning Services Custom Content Creation Computer based training Web based training Instructor led training Innovative l...
Current Global Market Size As per Ambient Reports As per Frost and Sullivan Reports As per Frost and Sullivan Reports <ul>...
Sify eLearning - Capabilities <ul><li>End-to-end provider of Learning services </li></ul><ul><li>Over 5 years of strong in...
Two  Brandon-Hall Golds in 2006 ! - Mobile Learning Solution for Cisco - Custom Content for GE Energy Services
Demos <ul><li>http://202.144.75.90/ ciscoreview /Brandon-Hall/ qlm - pda -video.html </li></ul>http://202.144.75.100/ gere...
Sify International Business – Expansion Plans <ul><li>Current </li></ul><ul><ul><li>Offices in CA, NJ, Dubai </li></ul></u...
www.sifyims.com www.sifyelearning.com Thank You !
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Sify - IT Management Services

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Sify - IT Management Services

  1. 1. International Business Overview V.M.Kumar Sr. Vice President – International Business www.sifycorp.com
  2. 2. CONTENTS <ul><ul><li>Why go global now ? </li></ul></ul><ul><ul><li>Business lines </li></ul></ul><ul><ul><li>Opportunity </li></ul></ul><ul><ul><li>IMS Overview </li></ul></ul><ul><ul><li>eLearning Overview </li></ul></ul><ul><ul><li>Expansion Plans </li></ul></ul>
  3. 3. Why go global now ? <ul><li>IT Services outsourcing opportunity – huge growth </li></ul><ul><ul><li>Indian IT / ITES outsourcing projected at $32 Billion for 2008 </li></ul></ul><ul><li>Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam </li></ul><ul><li>Higher profitability from international revenues </li></ul><ul><li>Late entrant, but several early stage lines of business still open </li></ul><ul><li>Strong competencies built through domestic business </li></ul><ul><ul><li>Network operations </li></ul></ul><ul><ul><li>Datacenter operations </li></ul></ul><ul><li>Access to talent – ready pipeline from domestic operations </li></ul><ul><li>Leverage technology infrastructure investments already made </li></ul>
  4. 4. Enterprise Services - International <ul><li>eLearning content services </li></ul><ul><li>Content Mgmt </li></ul><ul><li>Learning Technology Services </li></ul>Enterprise Infrastructure Services Enterprise eLearning Services <ul><li>Infrastructure Management </li></ul><ul><li>Infra Projects / Consulting </li></ul><ul><li>Security Consulting </li></ul><ul><li>Managed Security Services </li></ul><ul><li>Hosting Services </li></ul><ul><li>Enterprise Appln Management </li></ul>
  5. 5. Infrastructure Management Services
  6. 6. Domain of the CTO Business Analysis & functional Specification Technical Design Document Application Development Functional Testing Staging Performance & Load Testing Deploy to Production Environment Production Support CIO BAO CTO BH
  7. 7. Sify Infrastructure Services - Focus Operations Support Our Domain N/W Mgmt Server Mgmt Infrastructure Application Support Security
  8. 8. Worldwide Infrastructure Services Market <ul><li>The worldwide market for Infrastructure Support Services is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004) </li></ul><ul><li>The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008. </li></ul><ul><li>The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004) </li></ul><ul><li>“ More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace […] outsourcing as a catalyst for organizational focus.” </li></ul><ul><li>“ Increased reliance on nondomestic, global delivery models will coincide with the growth of process management services in all regions during the five-year forecast period.” </li></ul><ul><li>– Quotes from Gartner report, July 2004 </li></ul>
  9. 9. FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings — increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum
  10. 10. Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category IT infrastructure services are un dergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent. Predictions • By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability). • By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).
  11. 11. Enterprise Infrastructure Services & Solutions Plan/ Assess (Consulting) Design (Consulting) Implement/ Migrate Manage <ul><li>Infrastructure Consulting (Networks; Security; Storage) </li></ul><ul><li>ITIL & ISMS Assessment </li></ul><ul><li>Enterprise Security Compliance </li></ul><ul><li>DR/BCP Solutions </li></ul><ul><li>DataCenter Design </li></ul><ul><li>Infrastructure/Server Consolidation </li></ul><ul><li>DR/BCP Design </li></ul><ul><li>NOC/SOC Design </li></ul><ul><li>HelpDesk & Support Center </li></ul><ul><li>DataCenter Implementation </li></ul><ul><li>DR/BCP </li></ul><ul><li>Messaging Infrastructure </li></ul><ul><li>Process: BS20001; ITIL </li></ul><ul><li>NOC-Command Center </li></ul><ul><li>Systems Integration (Security; Storage & Network) </li></ul><ul><li>DataCenter Management </li></ul><ul><li>Network Management </li></ul><ul><li>Desktop Management </li></ul><ul><li>Server Management (AppServers, Database, etc) </li></ul><ul><li>Security Management </li></ul><ul><li>Application Management </li></ul><ul><li>Hosting </li></ul><ul><li>Service HelpDesk </li></ul>Infrastructure Life Cycle Services
  12. 12. INFRASTRUCTURE MANAGEMENT SERVICES NETWORK MANAGEMENT Routers, Switches, VoIP devices, Network Links SECURITY MANAGEMENT Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools DATA CENTER MANAGEMENT Servers, Databases, Messaging, Storage Systems END USER SERVICES Service Desk, Desktop Support, Application Packaging & Distn. Process Consulting, Audits & Reviews Availability Management Asset Management, Patch Management Problem, Change & Configuration Management Pro-active Monitoring & Incident Management Implementation / Migration Support ITIL compliant processes, SLA driven engagements
  13. 13. THE SIFY EDGE SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES EXPERIENCE ENGAGEMENT GOVERNANCE EXPERTISE PROCESSES SERVICE INFRASTRUCTURE
  14. 14. COMPETENCIES ACROSS LEADING VENDORS BEA Weblogic IBM Websphere MS.NET Oracle App SAP Netweaver Sun JES Cisco Netscreen Checkpoint ISS Verisign CA-Netegrity APPLICATION SERVER SECURITY MS Windows Sun Solaris IBM AIX HP-Ux Redhat Linux Oracle Sybase MS-SQL MySQL SERVER OPERATING SYSTEM DATABASES Nortel Juniper Cisco Extreme NETWORK DEVICES CA HP IBM Tivoli Compuware Mercury Progress Sonic MANAGEMENT TOOLS
  15. 15. “ ALWAYS ON” SERVICE INFRASTRUCTURE <ul><li>Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific </li></ul><ul><li>99.99% connectivity available till our international peering points at NY, LA, London & HK </li></ul><ul><li>Peering arrangements with major network providers </li></ul>MPLS IP VPN Customer Global Network Customer Data Center SIFY Cloud 99.99% Uptime <ul><li>N + 1 redundancy </li></ul><ul><li>Secure - Physical & Information level </li></ul><ul><li>Customizable to client security policies </li></ul>CC Level 3 Data Centers CC – COMMAND CENTER
  16. 16. ITIL Based Processes NMS C M D B C M D B Trouble Ticket Engine Knowledge base Change Workflow Threshold Monitoring Service Level Agreements Escalation Engine Configuration Baselines Change Management Capacity Management Service Desk IT Service Continuity Management Reports Engine Incident Management Problem Management SLA Management Availability Management
  17. 17. ROBUST OFFSHORE DELIVERY MODEL Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support Level 1 Support Level 2 & 3 Support Remote Monitoring Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgmnt, Change mgmnt, Performance mgmnt 70 – 90 % OFFSHORE ITIL BEST PRACTICES RISK MITIGATED GRADUAL TRANSITION ONGOING RISK MANAGEMENT
  18. 18. WORLD CLASS – GLOBAL DELIVERY TEAM <ul><li>Network certifications: CCNA/ CCNP/ CCIE </li></ul><ul><li>System Certifications : </li></ul><ul><li>RHCE, SCSA,SCNA,MCSE,MCSD </li></ul><ul><li>Database certifications : OCP, OCA, MCDBA </li></ul><ul><li>Security certifications: </li></ul><ul><li>CISSP, CISA, BS7799 auditors </li></ul><ul><li>Process certifications: </li></ul><ul><li>ITIL, Six Sigma </li></ul><ul><li>Architecting skills: </li></ul><ul><li>J2EE, MS.NET </li></ul>Team Strength – 1,000 and growing YEARS OF WORK EXPERIENCE NEAR 20% of RESOURCES ARE ITIL CERTIFIED
  19. 19. Information on Infrastructure - Built around ITIL framework Single Window to measure Infrastructure performance Functionalities of FCAPS Policy based Authentication Enable customers to measure the service View your Complete Infrastructure Service Portal – iONi Information On Infrastructure Extensive Reporting Role based Dashboard views Powerful Self Service Functions
  20. 20. IONI - Customizable Dashboard Availability Statistics Reports availability based on Device type, Location & Groups Outage & Resolution meter Displays down alerts Displays faults resolved Trouble ticket statistics Trend / SLA / Status based reporting of tickets Inventory report Report based on Type, Location Groups & Monitoring tool
  21. 21. IONI – Incident & Change Management Enhanced web reports SLA based reports Customizable reports Trend Analysis
  22. 22. Value Proposition MULTI LEVEL ENGAGEMENT VALUE Impact on Business Strategy Process Business <ul><li>Cost reduction savings to 50% </li></ul><ul><li>Enhanced Customer Satisfaction : Pro-active approach </li></ul><ul><li>Enhanced Productivity - ITIL Best Practices </li></ul><ul><li>Reduced Noise Levels - Root Cause Analysis with Six Sigma </li></ul><ul><li>Business Service Management </li></ul><ul><li>Business Impact Analysis </li></ul>Operations
  23. 23. “ Sify Is Best Suited For Discrete Offshore Remote Management ” Forrester Wave TM : Global Delivery Infrastructure Management – December 2005
  24. 24. Getting there…
  25. 25. Testimonials “ They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom                  “ When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006
  26. 26. Target Market & Customers <ul><li>Primary target market – USA, UK, M.East </li></ul><ul><li>Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees) </li></ul><ul><li>Size of infrastructure: </li></ul><ul><ul><li>200+ servers in datacenter type or distributed environment; or </li></ul></ul><ul><ul><li>200+ network devices on WAN; or </li></ul></ul><ul><ul><li>20+ on-site staff for infrastructure management </li></ul></ul><ul><li>Minimum engagement size $300K in Year 1 </li></ul>
  27. 27. Sify eLearning…
  28. 28. eLearning Services Custom Content Creation Computer based training Web based training Instructor led training Innovative learning M-Learning Game based training Training aids Learning infrastructure LMS implementation LMS customization Help desk support Learning applications Application development Implementation of 3 rd party applications L1/L2/L3 support Globalization services Multi lingual translation Localization
  29. 29. Current Global Market Size As per Ambient Reports As per Frost and Sullivan Reports As per Frost and Sullivan Reports <ul><li>Competition </li></ul><ul><li>TIS </li></ul><ul><li>NIIT </li></ul><ul><li>LionBridge </li></ul><ul><li>Hurix, BrainVisa, Mentorix, eMantras </li></ul>Sify eLearning is 3 rd in this space
  30. 30. Sify eLearning - Capabilities <ul><li>End-to-end provider of Learning services </li></ul><ul><li>Over 5 years of strong industry experience </li></ul><ul><li>200+ Skilled Personnel (Instructional designer, language editors, SME, Technical writer, Graphic, Designer, Cross functional experience) </li></ul><ul><li>Domain specific SME’s on Technologies, Software, Soft-skills and Training </li></ul><ul><li>Adherence to SCORM, AICC, LMS RTE and 508 Standards </li></ul><ul><li>ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI Level 3 </li></ul><ul><li>SABA Solution Partner </li></ul><ul><li>Innovation in delivery </li></ul><ul><ul><li>Delivered content rich learning courses on PDA for Cisco </li></ul></ul><ul><ul><li>Physical modeling as a value added services for GE </li></ul></ul>
  31. 31. Two Brandon-Hall Golds in 2006 ! - Mobile Learning Solution for Cisco - Custom Content for GE Energy Services
  32. 32. Demos <ul><li>http://202.144.75.90/ ciscoreview /Brandon-Hall/ qlm - pda -video.html </li></ul>http://202.144.75.100/ gereview /GE_PATAT_ GenBrush /start. htm
  33. 33. Sify International Business – Expansion Plans <ul><li>Current </li></ul><ul><ul><li>Offices in CA, NJ, Dubai </li></ul></ul><ul><ul><li>4 Sales + 1 A/c Mgmt in USA </li></ul></ul><ul><ul><li>1 Sales in Dubai </li></ul></ul><ul><li>In 2007-08 </li></ul><ul><ul><li>Additional office in London (by Mar ’07) </li></ul></ul><ul><ul><li>Unify sales team (across services) </li></ul></ul><ul><ul><li>Strengthen sales team to 27 resources across USA, UAE, UK / Europe </li></ul></ul>
  34. 34. www.sifyims.com www.sifyelearning.com Thank You !

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