1. J.Sethu Subramaniyan
# 61/28 Adroit Sculptra Oliver Road Call: 94445 09964
Mylapore Chennai 600004 Email: sethusj@gmail.com
Objective:
Over 9 years of experience in HR Operations. Handling a team of twelve. Looking for a greater
role in my next assignment to put my experience to good use.
Technical Skills:
PeopleSoft HRMS QSV 2.8 IEX Scheduling
CLARIFY HireRight MS Excel
HRCMT CSPi Odyssey
NiceLogger MS Access Avaya CMS
Profile Summary
 Extensive knowledge in HR Operations – Over 9 years in HR Operations.
 Advanced communication – Customer handling over phones/emails
 Proven leadership skills – Leading the team to effective delivery even in the tough situations.
 Ability to make strong decisions to ensure positive outcomes – Reduced ETA.
Professional Experience:
Wipro BPO, Chennai
Tenure: May 2011 – Till Date
I am working as Senior Officer to the background check evaluations team. Our client is a leading
retail chain in United States.
Responsibilities:
• Handling a team of 12 members.
• Allocating work and responsibilities to the team members.
• Regularly monitoring the team’s activities
• Auditing the work and preparing a report for ‘performance linked pay’ for the team members.
• Updating the Client about the key activities in weekly review meeting.
• Conducting daily huddles and briefing the Team about process updates.
• Conducting Calibration sessions to ensure the entire team is on the same page in the activities
we handle.
• Escalation handling
Environment: People Soft, Citrix, Ciboodle HRCMT, USIS, MS Access, Odyssey

2. First Advantage Private Ltd, Chennai
Tenure: Nov 2006 – May 2011
SME (Sr. Associate by designation) for Background verification for domestic clients.
Responsibilities:
• Handling 20 to 25 active clients for their process.
• Ensuring the Final Reports reach the client in time.
• Updating the Client with the key data on regular basis.
• Briefing the team with the updates.
• Updating SOP in line with the latest updates as received from the Clients and sharing them
with the team timely.
• Partnering with the processing team to drive the work done within TAT.
Environment: CRM: QSV 2.8, CSPi
Reliance Info streams (P) LTD, Chennai, “Reliance Group of Company”
Tenure: Aug 2003 – June 2006
Role: An individual contributor (Customer Interaction Executive) with customer interaction
being the primary responsibility.
Responsibilities:
• Customer interaction at a regular basis.
• Efficiency in handling irate customers and skills in enhancing CSAT
• Had been a part of the escalation desk.
• Knowledge SPOC and share with the team about the updates in the daily huddle.
• Quality auditing the calls taken by the team.
• On-Floor assistance to junior members.
Environment: CRM: Clarify, CMS: Avaya CMS, Quality: Nice Logger, Scheduling: IEX
Education, Knowledge and Certifications:
• M.B.A in Personnel Management - Allagappa University Karaikudi
• Bachelor of Commerce - The University of Madras, from A.M. Jain College, Chennai.
• Advanced Diploma in Systems Management - NIIT