1. Mayank Sandeep Kumar
Email: mayanksandeepkr@gmail.com Contact No : (+91 - 8860727714 )
DOB : 28th Nov,1989
Marital Status: Married
Present Address : 2nd
Floor,
House No. 862,
Sector – 45, Gurgaon,
Haryana – 122002.
Work Experience
Present Employer : Parametric Technology Corporation, Gurgaon.(PTC)
Industry Type : Product Based
Present Designation
Joining Designation
:
:
Product Specialist(Senior Engineer-1)
Product Analyst(Engineer-1)
Domain / Product line : Service lifecycle Management / Field Service Management(FSM)
Role : Technical Support Engineer
Experience : 25th Aug,2014 till Date (1year and 11 months)
Responsibilities : Java Web & Mobile Application Support, Product Analysis,
Defect Analysis & fixing, Core Java Implementations, Change
Requests, Custom Coding as per customer’s flavour, Business
logic implementations, Hands on with database tools like
Oracle & MSSQL Developer, IBM/ORACLE tools, Product
Maintenance, Apache Tomcat Web Server, Windows Server,
JIRA, CRM Application - Salesforce, Java Code Analysis, Root
Cause Analysis, Business Liaising, Product Performance
Tracking, Log Analysis, Implementations and Customized
coding, Feasibility Analysis, General Analysis Requirement,
Escalation & Query Handling with forefront to Customers
directly, Liaising between the Business and Tech Team, Inter
team Operations coordination, Java Technical Consulting,
acting Co-Team Lead.
Previous Employer : Tata Consultancy Services Ltd, New Delhi.(TCS)
Industry Type : IT & Consulting, Software - Service based
Previous Designation
Joining Designation
:
:
Systems Engineer
Assistant Systems Engineer-Trainee
Domain / Product line : Financial Services / Investment Banking(Corporate Actions)
Role : Programmer Analyst
Experience : 29th Dec,2011 till 22nd
Aug,2014 (2 years and 8 months)
Responsibilities : Product Software Java Developer, Core Java coding, JSP
buildings, Change Requests, Java Support, Hands On with
Database using tools like ORACLE SQL DEVELOPER, IBM/ORACLE
tools like MQ and WebSphere/Weblogic Application Servers,
Technical hands on with UNIX using PUTTY tool for
maintenance of background environment to support the
Product Application
PROJECTS
1. Official Project in PTC
Projects : Field Service Management (FSM) ver.10.x & 11.x
Clients : Dell Product LP, Abbott Laboratories, Cisco Systems, EMC
Corporation, The Coca-Cola Enterprises, Underwriters
Laboratories Inc., Wash Multifamily Laundry Systems,
ThyssenKrupp Elevator-US & UK, Unisys Corporation

2. Product Description:
 FSM is a strategic business unit of PTC for Service Lifecycle Management (SLM). It is a product
that streamlines the field services and strategic operations governing to the on-site services
catered to the companies & clients. It provides a road map to the solution a technician or a
service engineer offers to its customer to facilitate to operate smoothly. Designed over web and
mobile technologies to track down every single useful information while optimizing feasible
solutions to complete its service lifecycle for a planned or an unplanned service activity
Roles Performed -
In ver-11x as
 Product Specialist(Senior Engineer-1) : (March,2016 till Present)
 Providing Java Web and Mobile Application support
 Complex issue Root Cause Analysis and Investigation and derive work around for business
continuity
 Acting Co-Team Lead responsibility and team operations
 Ability to interact with enterprise level customers and educating them with Product by
making efficient use of Functional and Domain expertise
 Proactive team and individual contributor to achieve organisational goals
 Forefront approach in leading and managing product designing/enhancements/system
requirements
 Functional and Domain expertise to the solution for the design/enhancements/system
requirements
 Liaising between business gathering to technically approachable solution with realistic
and feasible solution with impacting sound solutions to business and tech teams
 Able to provide recommendations to improve existing processes and lead in meetings and
discussions internally and business impacting
 Product level documentation creation and update w.r.t to solution drive to enhance and
self-educate customers with approach of Knowledge Centred Support (KCS)
In ver-11x as
 Product Analyst(Engineer-2): (July,2015 till February,2016)
 Bug Fixing, Root Cause Analysis, Enhancement Request
 Business logic implementations and Customized Coding as per customer requirement.
 Managing product monitoring team.
 Business Liaising direct with Customer interaction w.r.t Query, Product and Technical
Consulting
 Proactive participation in Support operations with teams
 Imparting knowledge about product to the end users and help customers in streamlining
business process
In ver-10x as
 Product Analyst(Engineer-1) : (Aug,2014 till June,2015)
 Providing customer resolution to product bug identification
 Monitoring the product functionality, servers and all technical stuffs related to product.
 Product optimization and enhancements
2. Official Projects in TCS
Projects : TCS BaNCS V.9 [Upgrade of V4 Clients to V9]
UBS-US, Mizuho-US and Vanguard-US
Previous - TCS BaNCS V.4 [Product & Support for
CA(Corporate Actions)]
Clients : Seven Major Investment Banks(Fidelity UK ,Vanguard US &
Australia ,GIC Singapore , Mizuho US , Santander Spain, UBS
US and Citi US)
Project Description:
 A strategic business unit of TCS, TCS-FS (Financial Services) offering a suite of solutions for
Banks, Capital Market Firms, Financial Institutions, Brokerage Firms, Security Processing etc. It

3. automates the complete lifecycle of Corporate Actions processing and deliver accurate, real time
data and payments to the stakeholders. Focuses primarily on the Financial Domain
Roles Performed -
In ver9 as
 Systems Engineer : (March,2014 till Aug,2014)
 Business logic implementations in core code in Core Java
 Database Migration activities for upgradation of clients
 New Interface Development with XML mappings and interfacing translations
 Development of new code and merging of old code for new functionalities that are added
in V9
In ver4 as
 Systems Engineer : (December,2013 till March,2014)
 SWIFT 2014 solution drafter for BaNCS V4 product and solution analyser based on data
analytics, required as per balancing our Product and the Financial Domain recent
upgradation
 SWIFT 2014 impact developer and tester for the Change requests offered to the customers
 Senior developer for various developments and Change requests as per customers
requirement for different implementations
 Technical Advising to BaNCS V4 product and IBM WAS MQ7.0 and BaNCS application
trouble shooter
 Product Application tuning and testing impacting the Database related performance over
SQL execution hits
 Assistant Systems Engineer : (December,2012 till December,2013)
 Lead and manage development of Product Functionalities as per client requirement and
analysis and fixing of defects
 Development of SQL queries required for various application functionalities
 Deployment of application binaries on IBM WebSphere and Oracle Weblogic servers and
troubleshooting server related issues
 Development of scripts in UNIX using basic UNIX commands to automate certain repeated
manual process
 Maintenance of UNIX/LINUX operated background environment to support the application
 Designing and development of new interfaces to process vendor feeds such as DTCC,
XCITEK, GCA, BLOOMBERG etc. for the application
 Testing and troubleshooting of Service Integrator (SI) application
 Assistant Systems Engineer Trainee : (June,2012 till December,2012)
 Involved in defect analysis and fixing
 Testing of various modules of TCS-BaNCS application
 Testing of client specific interfaces to process vendor feeds such as SWIFT, BLOOMBERG
etc. for the application
 Handling technical queries of the clients
 Deployment of application binaries on IBM WebSphere and Oracle Weblogic.
 Completed training on SQL
 ILP Trainee (Initial Learning Program held at TCS, Hyderabad) : (December,2011 till March,2012)
 Trained in java domain with J2EE and core java concepts for mainly web based
application development
 Trained in creating balanced loaded SQL queries for the application
 Worked as a Team lead comprising total of 8 members in the team for developing a
Online Portal Website with complete transaction and maintenance of cell phones stock
 Biz skill performer during training with good written and oral communication skills as a
part of professional grooming
2. College Project Work
Title : Implementation of Supershare through IAAS Cloud computing.
Environment : Virtualization concept

4. College Project Description:
 The project involved setting up a complete network using various hardware components and
providing interaction with users through a self-created J2EE based web application. This is similar
to IAAS used by Google or Eucalyptus cloud on a smaller scale
3. Industrial Training
Summer Training program at BSNL (Basics of telecom sector) 17-May-2010 to 9-Jun-2010
Description:
 This was a basic certified training program conducted by BSNL on telecom sectors' working and
various technologies used. It gave a brief idea about its processes on hardware and software used
like for 2G & 3G spectrum ,WLL, Telecom setup, etc.
Academic Credentials
Education Level Education Institute Aggregate Year
B. E
(Comp Sci Engg)
PRMIT&R, Badnera
SGBAU Amravati University
(Maharashtra)
64.8%
71.0%
June-2011
(Degree-7th & 8th sem)
HSC-Class-XII CBSE Board, Ranchi 68.2% May-2007
SSC-Class-X ICSE Board, Ranchi 80.5% May-2005
(IT & Non-IT) Skill set
Languages : C, C++, Core JAVA, Advance Java(J2EE), Struts2.0 framework
Database : SQL, MYSQL, Oracle 10g & 11g
Software Packages : MS-Office, Dreamweaver, Photoshop7, MS-Paint
Designing Tools
Testing & Debugging Tool
Operating Systems
Server
Reporting Tools
Interpersonal Quality
:
:
:
:
:
:
HTML & HTML-5, JSP, CSS, Java Scripting
Eclipse IDE and NetBeans7.0
Windows (XP, 7, Server 2003, Server2008), Unix, Linux
Basic knowledge of Oracle's Web Logic(9 & 10), IBM WAS 6.x
Using (CRM Tool -Salesforce, Defect logger –JIRA, Bugzilla)
Effective Communication, Accent fluency, Business & Email
Etiquettes, Customer relationship building, Balancing hard
and smart work with a sense of modesty
Achievements
 Excellence Awarded in July 2015 while working in PTC (Within 9 months of joining).
 Awarded 1st (National Level Technical Symposium - PURSUIT-X) organised by SSGMCOE,
Shegaon(Maharashtra)
 Won various web designing competitions in college
 Proud to be a part of winning team in various inter school basketball tournaments
 Winner in annual school debate competition
Extracurricular & Interests
 Represented school and college in various public speaking competitions
 Basketball Team member in school & college
 Participated in various cultural programs at school level
Languages Known
Language Read Write Speak
English   
Hindi   
Bengali 