Guided Assistance

1. Guided Assistance

2. How to Raise a Request to
Seller Support?

3. Click on “Contact Seller Support” to ask for Assistance/Create
Tickets/Chat with Seller Support Team
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Login to your seller account
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4. If you need to reach out to seller support for any issues/queries click on
“Ask for Assistance” button
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5. Step 4: Select the relevant issue type from the dropdown menu for
which you want to raise a ticket

6. Step 5: Select the relevant sub issue type from the dropdown menu

7. After clicking on “Raise a Request”, the issue type, sub issue
type and subject will be prefilled, this can be edited.
Information like “Primary Email” and “Callback Number” are
auto-populated. Fill the comments in the details section and
attach any files with the supported format mentioned under
“Upload Attachments”.
Note: Fields marked with ‘ * ’ are mandatory
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8. Certain additional information will be required
depending on issue type and sub-issue type selected. For
example, “Tracking ID”, “Order ID”, “Order Item ID” etc.
Click on “ Submit ” button, once you completed filling all
required details
If you are in need of Immediate Assistance, please call on
the number provided
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9. You will be sent an automated response along with “Incident ID” for future reference after
submitting the ticket. These tickets will be marked “Open” and submitted to “Pending Flipkart
Action” for further assistance. Click on the ticket to update or modify with additional information

10. You can view the earlier conversation and reply to tickets by
clicking on “Reply to this ticket”

11. Once the Ticket is resolved the status of the ticket is shown as resolved. You can re-open the
ticket for any further assistance within 7 days from resolution which changes the status of the
ticket back to “Pending Flipkart Action”. You can’t re-open the ticket if the status becomes “Auto
Resolved” due to “no reply from seller.”

12. How to view and respond to your existing tickets

13. You can view the existing tickets by selecting an appropriate question from the issue type, sub issue type
and status:
Each Issue type has a relative sub issue type and each sub issue type has its status to choose from
The Reference ID is obtained after you have raised a question to seller support. Use this section to
easily navigate to the ticket by entering the Reference ID and view its status

14. To view all the resolved tickets, select “Resolved”

15. After you click on the “Reply to this ticket”
button, you get a dialogue box to fill your
reply. You also have an option to attach a
file by clicking on “Upload Attachment”.
Please note that the attachment must be
in the accepted formats.
Once you are done replying and attaching
the file, click Submit button at the bottom
of the screen to submit your response

16. You can check the latest response and the history of a ticket by clicking on it

17. Thank You