You can raise SPF (Seller Protection Fund) from your Returns dashboard itself. This guide will take you to the different steps of creating SPF claim.

1. Process to raise an SPF claim

2. Where to start
Click on “Contact Seller Support” on upper-
right hand corner to use this feature.
Instead of sending an email to Seller
Support or calling on 080 6798 1111 , you
can now access this feature to raise SPF
claim.
You can also view the earlier tickets raised
by you on your dashboard

3. How to Use this Feature
Raise a new ticket by clicking on this
“Create Ticket” button.
Search any previous ticket by entering
Ticket Reference Number in the search bar.
Use this filter to view your tickets for a
particular date.

4. Filling a Ticket
Your Primary e-mail id
Your Contact Number
Note: The mandatory fields to be filled are indicated with
an asterisk mark (*). They include Issue Type, Subject
and Issue Description

5. Creating Support Ticket
Select the issue type from the
dropdown list. In this case, to raise an
SPF claim, select ‘SPF Claim’.
Issue Description will include a brief
about the issue and shouldn’t exceed
4000 characters.

6. Creating Ticket for SPF claim
It is mandatory to fill out these fields
It is also mandatory to attach the
actual images (3-4 in different viewing
angles) of the returned product while
creating ticket for SPF claim

7. Alternate way to raise SPF Claim using a new feature
(pilot going on)
Click to utilize a feature that will enable
you to immediately raise SPF claim
corresponding to a return id.

8. How to use this Feature
abc.xyz@gmail.com
+9199009900xx
You don’t need to enter your Primary
email id. It gets auto-filled.
Click to go the Seller
Support Ticket Dashboard.
You don’t need to enter your Callback
Number. It gets auto-filled.
Provide the Subject and
Description. These are the only
fields that need to be filled by you.

9. How to use this Feature
OD12345678910
12345678910
SPF Claim
+9199009900xx
It is mandatory to attach the actual
images of the returned product while
creating ticket for SPF claim.
After filling in the Subject, Description
and uploading the returned product
images, click on Submit.
You don’t need to enter the Order Id,
Order Item Id and Issue Type. They get
auto-filled.

10. How to view SPF claim requests & status
2. Then click on ‘SPF Claims’ to
view the SPF claims raised by
you on your dashboard.
1. Click on “Contact Seller Support” on
upper-right hand corner to view the
Seller Support Ticket Dashboard.

11. How to Manage the Tickets?
To follow up with an open ticket you
can check the status right on the seller
ticket dashboard. In case of resolved
issues, the status gets updated to
“Resolved”.
If you are not satisfied with the
resolution of your ticket, you can re-
open it within seven days from the date
of resolution.
After 7 days from date of resolution,
you can’t reopen the same ticket.

12. How to View a Ticket?
You can view any ticket by clicking on
“View or Respond” action tab given on
the Seller Support Ticket Dashboard.

13. How to Respond?
Reply directly from the ticket window. Once you click on
“Reply” button, a new window will appear with certain fields.
You can also view earlier communication on the same.

14. What are the Fields of Reply?
To support your issue, you can attach
Documents as well.
Click on ‘Submit’ after filling in the details.
You can provide your immediate reply with
necessary details in the given space.

15. Thank You