Seif Sokkar has over 5 years of experience in sales, customer support, and IT. He has worked in call centers for up to 10 hours daily. His resume details his education in information technology as well as his skills in communication, sales techniques, customer support, computer operating systems, software, networking, typing, marketing, and website design. Sokkar's experience includes positions at Net One International in telemarketing, Windsor Brokers as a sales team leader, and Arab Trading Company as a computer technician. He is seeking a new professional opportunity.

1. SEIF M. SOKKAR
Overview:
My career spans over 5 years ofprofessional sales/customer support,with full-time call
center employment up to 10 hours daily.
My practices are focused in thearea of sales and customer service support, plus computer
information technologyanddataentry techniques.
Personal Information:

Address: 16 Abd El Azim Zaher – MakramEbid – Nasr City- Cairo
Mobile: (20)1005705486
Date of Birth:25/3/1984
Marital Status: Single.
MilitaryStatus: Exempted.
E-mail: info@seifsokkar.net – seifsokkar@hotmail.com
Education:
Undergraduate, The Arab Open University(A.O.U)–informationtechnology.
Skills:
Perfect communicationskills, hard working, team play,with sales
techniques and customer support attitude.

2. Extra:
Proven experience in computersoftware and hardware
DOS/Win311/95/98/2000/Server/XP Sp2/3 /Vista/7/8 os
Apple:iMac – Internet High Skills– High skillsfor surfing and web researches, Ready to
fixcomputers/cameras. ableto buildfingerprints and security equipment. 
MS Office97/2003/XP/2007/2010/2011/2014/2015.
TCP/IP Networking.
Excellent typing of both English and Arabic. 
 reasonable experience on marketing and socialmedia advertising via internet,
proven exp. on multimedia - adobephotoshop 8.0/Cs/Cs2/Cs4 - dreamweaver - Ready to
create or design anyprojects and professional websites.

Language Skills:
 Very goodspokenand written English.Studied,and worked in English
 Native Language:Arabic
Experience:
30/11/2014– 1/05/2015. Net One International(TV-TeleSales)
Net*One was the first cellular network operator in Zimbabwe based on the Global System for Mobile
Communications.The companywas originallylaunched during the World Solar Summitin September
1996 in the capital Harare with 2000 lines
In Net-One:I was responsible for selling TV receivers to provide more than1500
channel Arab and Europe.
3/2010 – 1/9/2014WindsorBrokers Ltd.Cyprus
Established in 1988 forinvestment brokerage firm (FOREX), I startedastelesales
specialist in Egypt’sOffice.Aftertwoyears frommy working date promoted as Team
Leader of Africasales call center.
In Windsor Brokers:
o Instructor/Trainer of new staff members.

3. o Responsible for the call center targets follow-up and achievement.
Evaluate and counsel call center employees.Schedule, organize and direct
assignments.
o Maintain, encourage "sense of ownership "
o Effectively manage employee turnover.
o Provide a positive working environment and handle employee issues
appropriately and in a timely manner.
o Resolve customer problems or complaints by determining optimal
solutions.
o Provide emotional customer service and ensure the employees also
provide the same level of service.
Resigned from Windsor brokers due to job opportunity.
5/2006 – 12/2009 Arab TradingCompany, Egypt
In A.T.C.E: I start work asComputer Hard/Software specialist
Was responsible for mounting and wiring computers
setup/installed windows and full software's etc.
Resigned from A.T.C.E due to betterplace with Windsor brokers.
Interests:
Traveling – technologies–photography -gaming
Thank you for taking the time reading my resume& I hope that I’m eligible to work in your professional
team.
Seif Sokkar