1. Islam Abd-Elmonem
RAMADAN MAHMOUD
El-Taawonyat El-Gdeda (5D), New AL Minya, Al Minya, Egypt ǀ post: 61523 ǀ (H) +2 0862297233 ǀ
(C) +2 01225954025 ǀ islamabdelmonem2@gmail.comǀ https://eg.linkedin.com/in/islamabdelmonem
Professional Summary
University graduate, I have itemized all of the important experience that I have gained
doing in IT field as (Technical Support Specialist, troubleshooting and basic maintenance on
desktop computers and servers both with hardware and software) for 4 years, IN Business
administration field as (marketing, sales and advanced administration) for 3 years. IN Trainer
field as make training in advanced sales, marketing and communication skills for 2 years.
Skills
 IT Solutions , IT Support
 Network maintenance , upgrades (N+ ) (
intro CCNA )
 Servers Support and troubleshooting (intro
MCITP) .
 Review and Troubleshoot Software and
Hardware Problems.
 Working Knowledge of SQL
 Provide Support via Phone, Email, Chat, or
Web Requests.
 Read and Analyze Application Logs.
Work History
 Remain Calm and Patient During Difficult
Technical Issues.
 Solve Problems Systematically
and Effectively
 Quickly Learn New Technologies.
 Ability to strategic planning for
team work.
 The ability to manage crises and
difficult times within the institution.
 Work extra-long hours.
 Excellent communication skills
 Technical Support
Grand Aton Hotel – El-Minya – Egypt 1/2013 TO Till now
Responsible for:
 Servers (Opera V.5 PMS , Micros (P.O.S) , material control(M.C), Interface ,Sun
and ACT Systems )
 Onity ( key and safety box )
 Computers local area network (Cabling, Terminating, Troubleshooting).
 Computer Support (software and hardware).
 Voice telephone system network (Panasonic TDA100D )
 Sound system.
 CCTV System.
 Implementing and Troubleshooting Satellite Network System.
 IT Specialist
Target Market - Egypt - El-Minya 03/2014 TO 12/2014
Responsible for:
 Servers ( TrueTec program for markets )
 Computers local area network (LAN, Cabling, Terminating, Troubleshooting).
 Computer Support (software, hardware).
 Telephone network.
 Sound system.
 CCTV.

2.  Regional Sales Supervisor
Winning Egypt Ac ademy - Egypt 6/2010 TO 6/2012
Responsible for:
 Supervisor for 50 sales Representative in 5 Governorate in Egypt (Al Minya - Alexandria -
Asyut - Qena - Luxor).
 Maintaining and increasing sales in Winning Egypt Academy products.
 Reaching the targets and goals set for my area.
 Establishing and expanding my team's customer base.
 Servicing the needs of my existing customers.
 Setting sales targets for sales representatives.
 Recruiting and training sales staff at advanced sales.
 Monitoring my team's performance and motivating them to reach targets and goals.
 Collecting customer feedback and market research.
 Make deals with companies.
 Reporting to sales managers.
 Trainer in Human Developments department
Winning Egypt Ac ademy – Egypt 11/2009 TO 5/2012
Responsible for:
 make a training for more than 500 people
 make more than 50 seminars
 make a training in :
o Communication and effective communication
o Negotiating
o Leadership and teamwork
o Nero Linguistic Programming ( N L P )
o Advanced Marketing
o Advanced Sales
EDUCATION
 Bachelor of Arts: Archaeology
Minya University- AL Minya 2010
 MINI M.P.A: administration
Winning Egypt Academy - AL Minya 2009
Content of (BAP&PIP)
 Diploma in communication and effective communication
 Diploma in negotiating
 Diploma in Leadership and teamwork
 Diploma in Nero Linguistic Programming( N L P )
 Diploma in Advanced Management
 Diploma in Advanced Marketing
 Diploma in Advanced Sales
 Diploma in Business English
 T.O.T: Training of trainer
Winning Egypt Academy - AL Minya 2010
 Certificate: MOS, N+,A+ ,Windows maintenance
Winning Egypt Academy - AL Minya 2010
 General English: Languages
Winning Egypt Academy - AL Minya 2011

3. Personal Information
Gender : Male
Birth Date : 1988-11-17
Nationality : EGYPT
Country : EGYPT
City : Al Minya
Marital Status : Single
Military Status : Exempt
References
Eng. Ahmed alaa Eldin Mohamed
As IT Manager in Grand Aton hotel El-Minya
Cell phone: 01006706262 ǀ E-mail:Ahmedalaa.it@gmail.com
Mr.Micheal Naeem
Head Office Manager -El Minya - Winning Egypt Centers
Cell phone: 0100829030 ǀ E-mail: WinningEgyptl@ymail.com
Mr.Peter Said
Regional Dir. of Languages & Tourism Depts. - Winning Egypt Centers
Cell phone: 01006844169ǀ E-mail: W inning_Languages@yahoo.com
Mr. Magdy El Sohagy
Chairman of the Board in Triple Power Center Cell
phone: 01000778023