1. MAHMOUD AHMED
Egypt – qualibia – benha - 39 libya st.
Phone no. 01114710379
E-mail: my.name.mahmoud90@gmail.com
Personal information
 Marital status : single
 Military service : exempted
 Nationality : Egyptian
 Date of birth : 29/6/1993
EDUCATION
BACHELOR OF COMMERCE – ENGLISH SECTION – BANHA UNIVERSITY
 MAJOR : ACCOUNTING AND AUDITING
 AVG.GRADE : GOOD (79%)
Objective
 Seeking a position as an accountant where extensive experience willbe further
improved.
 Obtain a challenging leadership position applying creativeproblem solving and
lean management skills with a growing company to achieve optimum utilization of
its resources and maximum profits.
SKILLS
 Language skills : very good English written & spoken
 Computer skills : MicrosoftWord, Excel,Access, PowerPoint,OutlookExpress,
MicrosoftWindows and Microsoft Office.
 Good communication and public speaking skills
 Problem solving
WORK EXPERIENCE
10/2015 – current customerservice
Arab Africaninternational bank– garden city – Cairo – Egypt
 Effectively managed a high volume of inbound and
outbound customer calls
 Addressed and resolved customer product complaints
empathetically and professionally
 Accurately documented, researched and resolved customer
service issues
COURSES
 10/6/2014 – 10/6/2015 Business process outsourcing (BPO) skills program