1. Seema Kehair
Flat # 204, Villa Royale C.H.S,
Hiranandani Estate, Ghodbunder Road,
Thane (W) - 400607
98209 19723(M) e-mail: seema.kehair@gmail.com
Career Vision: To make a difference and the inputs are innovative thinking, hard work, PR skills and effective
communication.
Academic Qualifications:
• B.Sc (Hons) with 64% marks from Ram Mohan College, Kolkata (2001);
• H.S. Examinations with 65% marks from Loreto Day School, Kolkata (1998);
• I.C.S.E. Examinations with 88% marks from St. Agnes’ Convent School, Kolkata (1996).
PR Skills: Possess proven PR skills and am a “people’s person”. I have been highly regarded for this attribute by
very senior leaders across Organizations.
Communication Skills: Possess proven communication skills, both verbal and written.
Stakeholder Management: Proven capabilities and have efficiently managed stakeholder expectations, complex
and diverse. I have managed the expectations of very senior leaders, and have interacted directly with the Deputy
CFO, Client Partners, Delivery Partners, Engagement Managers, including VPs and SVPs, both Onshore and
Offshore.
Computer Literacy:
• DNIIT, a 2 year Professional Diploma in Computers, comprising 4 semesters from NIIT, Camac Street,
Kolkata;
• Hands on working experience in Finnacle & Clarity;
• Proficient in the use of MS Office, MS-Visio.
Other Accolades:
• Trained on Green Belt Six-Sigma;
• Always appreciated for sound Communication and PR Skills;
• Secured the All India Highest, 96% marks in the Vernacular Paper at the Secondary Level;
• Certificate in Quality Management Programme from NIIT;
• Attended Training Programmes on Personal & Inter Personal Effectiveness and Communication Skills at
National Institute of Sales (NIS) & during my stint with ICICI Bank.
Other Information:
• Born on 15th
February, 1980;
• Areas of interest include art & craft and sight-seeing.

2. Work Experience:
Operations (IT Companies)
Functioned as Financial Analyst for the Practice Operations Team
a) Worked on:
• M Review Templates
• Missing Time Cost
• Budgets vs Forecasts vs Actuals
• SOP’s
• KPI’s, calculations and reporting
• Bench Reports
Functioned as Financial Analyst for the Risk Management & Financial Initiatives Team
b) Worked on initiatives like:
• Deal Review Tracking
• Indices – tracking and publication of the trend/history of indices like CPI, WPI, UK-CELI
• Weekly Market Newsletter which is a weekly publication to a wide distribution of the FS SBU Senior
Management
• Publishing the NA Weekly Pipeline Report
• Preparing the M-Review template for the various BU’s
• Cleared RBS invoices pending for 3-4 months. My effort and the resultant output of this project was
really appreciated by the Senior Leadership.
• Lead the Missing Time initiative for Cleanup of Old Missing Time M-2. Also created a process document
with reasons against various categories for low compliance and suggested system and process
enhancements for improved time compliance. Conducted real time workshops for handling long pending
and exceptional cases and got them to closure. Also facilitated back end entry/approval for appropriate
cases. Won several accolades for this project.
• Streamlining of Old Missing Bill Rates M-2
Functioned as Process PMO for First Data Account
c) Process streamlining through the preparation of the AS-IS process maps, GAP analysis and suggesting the
TO-BE process maps for the following:
• Sales Tracking/Forecasting ( SFDC/INFORM systems and SoW )
• Project Set-Up ( Oracle/Clarity systems and payment terms )
• Time Compliance
• Revenue Accrual ( T&M/FP/ICA and Discounts )
• Invoicing
• Collections ( Customer reconciliation and payment release on time )

3. Functioned as FMA – Financial Management Analyst handling the Account Operations for GE Account, ANZ
Account.
d) The role required me to facilitate and co-ordinate the following:
• Revenue Forecasting, Revenue Accrual, Invoicing, Gross Margin Analysis,
• DSO - Collections,
• Time Compliance,
• SOW Inventory Maintenance and Project set-up,
• Portfolio Reporting – Resource Roll Off’s, Unbilled Receivables and Non Billable Time amongst many
others,
• Steering the monthly review for the Portfolio.
• System roll-outs (INFORM, CLARITY),
• Process streamlining through the preparation of the AS-IS process maps, GAP analysis and suggesting the
TO-BE process maps,
• Addressing operational issues of associates, and closely interacting with the Delivery Teams.
Functioning as a part of the Business Assurance Team, for the HSBC Testing Business Unit.
e) The role required me to facilitate and co-ordinate the following:
• Invoicing,
• Gross Margin Reporting, Dashboard preparation,
• Time Compliance & Reporting,
• SOW Filing and follow up for approvals,
• Resource Set-up in system, assigning access-rights to Associates,
• Resource Database maintenance,
• Project Set-up co-ordination, ensuring speedy resolution of operational issues.
Banking / NBFC Operations:
NBFC Operations
f) Processing to the tune of 150-175 Loan Applications per month and subsequent disbursal of an average of
75-100 Loans. A Relationship Management Role this, the profile basically included quick end to end TATs
from Login of the Loan Application upto Disbursement (both for new applications and Cross Sell
Customers), screening of the Loan Application, ensuring documentation adequacy, having a Personal
Discussion with the Customer, budgeting, taking deviations if any and closing the case and then disbursing
it. This Profile had the following key deliverables:
• Extended Sales of Loan Insurance and Personal Insurance Cover;
• Closing out on the Customer Service Request including query on Loan Account, request for Loan
Statements, Cheque Swapping, Pre-closure of the Loan amongst many others;
• Awareness Calling in the beginning of the month, serving reminders to the Customers for avoiding non-
starters;
• Interaction with the DSAs, DSTs, FOS and other Sales Points;
• MIS and Updation of Loans on System.
Banking Operations
g) Taking care of the Clearing Activities, and also partly taking care of the Cash Teller Activities and Customer
Service Desk at the Retail Branch.
h) Profile at the Regional Processing Center included back end banking operations, categorized under the
following broad heads:
• Transaction Processing: Processing Transfer Cheques, Salary Credits, Cash Entries, Warrant Processing on
Finnacle and PAP Software , Cheque Return Debits;
• Inter Branch Reconciliations: Managing the Contra & Reconciliation Entries for Inter-Branch Transactions;
• OCC & IBC Processing: Processing the Outstation Cheque Clearing and the Inward Bank Clearing;
• Branch Liabilities’ Processing: Handling the Savings Account Closure Operations;

4. • Ancillaries: TDS Updations, ATM Discrepant Transactions and activity follow-ups.
Organisation Period Designation
ICICI Bank Apr’02-Dec’03 Officer
Citifinancial Consumer Finance Mar’05-Dec’05 Personal Lending Officer
Kanbay/Capgemini Jul’06-Jul’11 Joined as a Contractual Resource
and left as a Consultant (3
Promotions)
Capgemini May’12-Sep’12 Consultant