1. ANTHONY C. PETTY
2267 Cedrus Dr., Tracy, CA
(214) 930-9459
pettyanthonyc@yahoo.com
Objective
An accomplishedand performancedriventelecommunications professionalwitha proventrackrecord of
achievementand strategicplanning,trainingand development,desiresToobtaina challengingposition
withinyour organizationwithopportunitiesforprofessional growthand development.
Experience
AT&T 09/11- present
PremiseTechnician,Dallas,Texas
Responsiblefortheinstallationandroutinemaintenanceof fttp(fibertothepremise)and (fibertothenode)
INTEGRATED networks. Utilized trouble-shootingskillstoisolateand resolvecomplexhardwareand
softwareissues.
 Trained and developednew andUNDERPERFORMINGTECHNICIANStoensuretheirprofessional
development.
 Maintained a productivityefficiencyratingOFOVER 110%for1year.
 Awarded 5starpremisetechnicianaward 7timesforprovidingexemplarycustomer SERVICE.
VERIZONCOMMUNICATIONS 01/07 – 11/10
NetworkOperations Manager,Canton,Texas
Supervised mentored andEVALUATED15customerzonetechnicians,responsibleforensuringthat
employeeperformancewasmaintained and enhanced. Managed allaspectsof installationand
maintenancejobfunctionswhileensuringall qualityand costobjectiveswereachieved. Alsoresponsible
forconducting job siteinspections,safetyobservationsand identifyingopportunitiesforworkforce
improvementwhiletrackingand analyzingperformance,productivityand overall qualityof work.
 Maintained a 98%MTTR (MEANtimetorestore)onhigh capacitycircuitsfor 3quarters.
 Coordinated safetyand equipmenttrainingfordistrictmanagerresultingin13%efficiencyincrease.
 Workgroup went387dayswithoutmotor vehicleorpersonal injury.
VERIZONCOMMUNICATIONS 10/05- 01/07

2. QualityAssuranceSpecialist,Garland,Texas
Analyzed and interpretedperformancereportstoidentifyand correctdeficiencies withinvarious
workgroups. Devised writtenand oral instructionsonsafetypractices. Monitored all operationsthat
affected thecustomerexperience. Identified andmentoredLOW-PERFORMINGtechnicians. Performed
on-siteinspectionsand provided reviewstotechs.
 Co-Chairmanof regional safetycommittee
 Organized and implementedregional safetyrodeo.
 Devised trainingANDPROCEDUREStoinspectand reportqualityissues.
VERIZONCOMMUNICATIONS 05/00 -10/05
CustomerZoneTechnicianII,Plano,Texas
Maintained and repaired communicationequipmentsuchasdigital and analog carrierand switching
systems,responsibleforresidential andbusinesslinetroubleshootingand repairs. Installed andremoved
variouscomplexvoice,data and ancillaryequipmentandtelephonenetworkservices.
Education,Certifications,& training
• PC Troubleshootingand UtilitiesCertificate
• NetworkingEssentialsCertification(Certificate
• PoleClimbing,Buck squeeze,& Ladders
• Safetyand CustomerService
• Customerpremiseequipment
• IP protocol: TCP/IP,MPLS,IP Multicasting,and IPv4
• Network: LAN and WAN
• Networkprotocols: TCP/IP,VPN,ATM,Frame-relay,DSL,PPP,ISDN,andT1
• NetworkServices: DHCP,DNS,NAT,WINS
• OperatingSystems: Windows2000,XP,CiscoIOS/CatOS,
DallasCountyCommunityCollegeDistrict,El Centro Campus,CERTIFICATIONinBusinessManagement
2004. HillsboroughCommunityCollege, Online@HCC,CertificationinBusinessAdministration2006.