Sarthak Gandhi has over 3 years of experience in business intelligence, data warehousing, and Tableau data visualization. He has worked on projects developing BI solutions and dashboards for various clients using tools like Tableau, QlikView, Oracle, and SQL. His experience includes roles providing production support, developing Tableau reports and dashboards, ETL processes, and retrieving customer data for billing issues. He has strong skills in data analysis, visualization, and SQL querying.

1. Sarthak Gandhi Email: er.sarthak.gandhi@gmail.com Mobile: 9619-784-960
CAREER SUMMARY:
• 3.2 years of experience in Business intelligence, Data warehousing and Tableau Data Visualization Tool.
• Business intelligence Reports providing solutions in data management, reporting and dashboard area.
• Experience of working with Infosys BPO Ltd, British Telecom (UK), 3i InfoTech consultancy ltd, Firstdata Payment
Gateways and V2 Solutions Pvt. Ltd.
SKILLS:
• Business Intelligence Tools:
• Tableau Desktop 9.3, Tableau server.
• Qlikview 11.x.
• SAP Crystal Reports 2008, SAP BI 4.1 WebI, Xcelsius,
• SAP BI/BO & Backend: BI with Oracle, SAP BW, DB2, SQL server and with excel.
• Database: Oracle, 11g, 10g, MS SQL server, MS Access.
• SQL Tuning Skills: Indexes, Partition table, , Dimension modelling (Star Schemas, Snowflake Schemas), Join
Order.
• Programming & IDE: Core Java, C
PROJECTS:
DSC IP (Tableau Developer) V2 Solutions Pvt. Ltd.
Software Engineer May 2016 – Present Location: Mumbai
Project: DSC IP is the name of my project where I am working with team of developers designed, developed and
implements a BI solution for Sales, Product and Customer KPIs.
My role is Develop Tableau workbooks to perform year over year, quarter over quarter, YTD, QTD and MTD type of
analysis. Fine tuned SQL Queries for maximum efficiency and performance.
Designed and implemented data warehouse architecture for corporate circulation datawarehouse. Subsequent data
marts, extracts and reports were sourced from the architecture of conformed facts and dimensions.
I am responsible to Generate Tableau Dashboard with quick/context/global filters, parameters and calculated fields on
Tableau (9.3) reports.
• Creating Tableau Dashboards with interactive views, trends and drill downs along with user level security.
• Developing Tableau reports that provide clear visualizations of various industry-specific KPIs.
• Access and transform massive datasets through filtering, grouping, aggregation, and statistical calculation
• Consult with clients and internal stakeholders to gather requirements and plan milestones in the research,
development, and implementation phases of the project lifecycle.
• Strong understanding of advanced Tableau features including calculated fields, parameters, table calculations,
row-level security, joins, data blending, and dashboard actions.
• Work on generating various dashboards in Tableau server using various data source
• Administer user, user groups, and scheduled instances for reports in Tableau.
• Defined best practices for Tableau report development.
• Prepare Dashboards using calculations, parameters in Tableau.
• Proof-read all documents and maintain accuracy of information and preparing SOP.
• Responsible for Developing Dashboard and preparing ad-Hoc Reporting.
• Created Tableau Dashboards with interactive views, trends and drill downs along with user level security.
• Created and developed Parameterized, Drill Down and AD Hoc Reports using MYSQL and Oracle 11g

2. IMS (ICICI Merchant Solutions) PRODUCTION Support 3i InfoTech Consultancy Ltd
System Engineer/Production Support Nov 2013 – Dec 2014 Location: Mumbai
Project: I was providing the support towards the business decision making by creating Data Visualization Reports and
responsible to generate the BI reports using Tableau, QlikView., we can divide the Support into 2 parts i.e information &
incident Management and managing Acquiring core platform which involves POS/PG/NAC/Switch/Card
systems/Schemes, OMNIPAY transactions processing, quality assurance in project implementation for ICICI Bank.
Streamlining business requirements & converting into technical requirements. I am Providing functional Inputs to the
system considering various business scenarios & coordinating with various business & Technical teams/Virtual Teams
(US/Sydney) for & implementation of systems & conducting Gap Analysis and Spec Development in co-ordination with
vendors, Design & maintain multiple project initiatives to provide BI solutions based on Financial Data warehouse.
• Provide technical first-level support for company's Application.
• Creating Business intelligence Reports through Data Visualization tools for stakeholders and management.
• Support Operations, Reporting, Dash-Boards, Designing metadata methodologies
• Responsible for tracking of trouble tickets and resolution of escalated incidents.
• Involved in creating database objects like tables, views, procedures, triggers, and functions using T-SQL to
provide definition, structure and to maintain data efficiently.
• Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
• Restricted data for particular users using Row level security and User filters.
• Developed Tableau visualizations and dashboards using Tableau Desktop.
• Developed Tableau workbooks from multiple data sources using Data Blending.
• Provided 24/7-production support for Tableau users.
• Provide technical first-level support for company's Application.
• Creating Business intelligence Reports through Data Visualization tools for stakeholders and management.
• Support Operations, Reporting, Dash-Boards, Designing metadata methodologies
• Responsible for tracking of trouble tickets and resolution of escalated incidents.
• Answer technical support queries and implements fixes for application problems.
• Works on cross-functional teams to proactively address support issues.
• Creates and maintains documentation for supported applications.
• Coordination with internal Team to provide L1 support on incidents issues.
• Fixed to problems by own responsibility, and rectifies errors by modifying the system or databases, making use
of various Clearing House modules, UNIX and SQL.
• Reporting of status to project team and management
Skills: Business Intelligence, Data Visualization Tool Tableau 8.0/9.0, Excel, QlikView 11, SQL, ORACLE, UNIX,
base24/galaxy Switch, Omnipay RAM Tool.
FDMS (First Data Merchant Solutions) PRODUCTION Support
Dec 2014 – May 2016 3i InfoTech Consultancy Ltd
System Engineer/Production Support Location: Mumbai, India
Project: First Data Merchant Solution (FDMS) help merchants around the globe by providing innovative solutions and
expertise to make payments easier, safer, smarter and more rewarding, where we being a FDMS Production Support, we
provide 24*7 support for the SCB bank, Card & Check Acceptance Solutions, Dash board and Adhoc reporting for
management through BI, POS Terminals & Equipment Solutions, Ecommerce Solutions, Mobile Commerce Solutions
Loyalty and Prepaid Solutions, Debit Processing, Online Banking Solutions, Risk & Fraud Solutions, Information, Analytics
& Reporting.
• Providing Support to First line and some second line support for a variety of applications and platforms.

3. • CA Spectrum for monitoring and incident analysis/troubleshooting of servers and network devices.
• Creating Business intelligence Reports for through Data Visualization tools for stakeholders and management.
• Monitoring transaction flow via Galaxy switch.
• Providing support for applications involving eCommerce Environment, File Delivery, Settlement and Transaction
Reporting.
• Providing L1 investigation on the issues reported, using CA service desk and service centre as a incident
management Tool in ITIL standard.
• Monitoring live transaction, 80byte file monitoring, and payment cycle completion.
• Co-ordination with Omnipay for the file delivery and monitoring.
• Using insight2 switch monitoring Batch file uploads of merchants and publishing reports on the same to clients using
SAP Crystal Xcelsius.
•
Skills: Business Intelligence, Data Visualization Tool Tableau 8.0/9.0, Excel, QlikView 11, SQL, ORACLE, UNIX,
base24/galaxy Switch, Omnipay RAM Tool.
BRITISH TELECOM / INFOSYS - (MY ACCOUNT BILLING QUEUE)
Jan 2013 – June 2013 INFOSYS BPO Ltd
Process Associate / DB Support Location: Bangalore, Electronic City
Project: Resolving UK customers billing issues over the calls and increasing company business by selling new broadband
connections to UK customers, Retrieving customer’s data as per their request with the help of Oracle SQL, providing
solutions for account password issues of the customers and responsible to provide end to end solution to the customers
for each and every incident reported of the customers, well trained in British accent.
• Retrieving data of the customers maintaining billing database performing DML & DDL Queies.
• Troubleshooting for UK customers to resolve their internet problems/passwords reset issues.
• Accounts management of the customers.
• Dealing with customers billing issues.
• Handling customer’s password issues.
• Responsible for providing new broadband connections to UK customers.
• Responsible for sales and increasing business of the organization.
Skills: SQL, ORACLE 10g, 11g, UNIX, Toad, Oneview.
EDUCATION: Bachelor of Technology in Computer Science & Engineering from the UNSIET VBS Purvanchal University
Jaunpur U.P (India) in the year of 2012.