Darrell Bruce CV as at 12th October 2018

1. CURRICULUM VITAE
PERSONAL DETAILS
Name: Darrell James Samuel Bruce Mobile: 07756 099345
Address: 13 Robinscroft Mews London
SE10 8DN
Home: 07756 099345
Email: darrell.bruce@rocketmail.com Date of birth: 09.11.80
PERSONAL PROFILE
A goal-oriented strategic and creative professional with experience gained within the technical
building services, insurance and travel management industries implementing and managing
SQL server databases and systems with knowledge and experience of enterprise environments,
applications and BI reporting tools.
Ability to communicate and build relationships with external stakeholders and internal
colleagues at all levels and deliver presentations to internal and external groups.
Logical project management skills from scoping and inception to implementation.
Ability to effectively line manage a team as an approachable and supportive manager of people.
KEY SKILLS
• SQL Server database administration and development.
• ETL scripting in TSQL, and stored procedure development and automation.
• Report developer- Crystal Reports & Enterprise/Business Objects & Server
• Dashboards and Visualisation developer- Tableau and Tableau Server
• Service desk Implementations and Support.
• Business Process Modelling, Gap and Improvement Analysis
• Creation of Business Process Documentation
• Cost Saving and Performance Improving Initiatives
• Project Scope, Management and Implementation
• System user training/Client Presentations
Achievements
• Developed Tableau dashboards and managed Tableau Server and data sources for a
service driven corporate travel management company.
• Worked within a small technical team with 3rd
party project management to review & plan
then build/update/decommission ETL script in SQL server for multiple integrated
insurance policy/claim management systems in financial services corporate insurer.
• Decommissioned ad-hoc reporting databases from weekly and monthly ETL processes
and built objects for database and user tables/reporting objects for Business Objects
universes in financial services corporate insurer.
• Integrated a SQL helpdesk application across multiple business branches in the UK
including design, best practice usage and helpdesk operator training in technical building
services company.
• Implemented an asset management and planned maintenance system across multiple
business branches in the UK with standardised datasets and processes.

2. • Written a standard suite of Crystal Reports for clients and internal management to
measure operational and financial contract performance.
• Written business specific bespoke Crystal Reports to monitor engineer productivity,
labour efficiency and utilisation.
• Developed, designed and published dashboard and visualisation tools for monitoring HR
system records and operational SLA matrix definitions with Tableau.
• Influenced senior management and resistant colleagues, putting forward cases for the
introduction of new technology and business processes.
• Worked in a successful team which managed and implemented mobile handheld
technology for field based operatives, produced training materials and toolbox talks, and
delivered training to over 100 field engineers and site based operatives.
• Worked in a successful team which scoped, managed and delivered site based SQL
database applications at third party contractor and client businesses including giving
formal client presentations.
CAREER HISTORY
May 2017 - Present BDC Travel
Position held: Senior Data Analyst - Tableau Developer& SQL Developer
• Developer of dashboards and visualisation tools with SQL server database, MS
SharePoint, Excel and other extract based data sources with Tableau Desktop 10.3 &
Tableau Server.
• Administration of groups, roles and user permissions to data sources and dashboards
with Tableau Server.
• Object development in SQL server 2012 enterprise.
• Data automation and import/export with VBS script.
• Schema query design for business groups OLTP & OLAP data.
June 2013 – February 2016 AXA Corporate Solution
Position held: Management Information Reporting Analyst / DBA
• SQL database administration of SQL server databases, database objects, stored
procedures and data delivery processes as part of a small technical team.
• Preparation of Business Objects Desktop 5 and BO Web Intelligence 11 3.1 universes
and user data objects and reports
• Business Objects report development.
• Project Management.
Sept 2002 – June 2013 Inviron Ltd (formally part of ABB Ltd)
Positions held:
April 2012 – June 2013 CAFM Engineer - SQL database systems
• Data management and administration of SQL database applications and business
reporting systems.

3. Housekeeping of systems and data delivery requests.
Production of management reports for internal and external businesses.
• Point of contact with internal and external system users providing technical system
support.
• Scoping requirements for SQL database applications setup for clients and internal
teams.
• Scoping requirements for Dashboard Performance Reporting.
• Training internal and external users on database applications, handheld technology,
performance dashboards and reporting systems.
• Implementation of new system modules.
• Organisation and delivery of SQL database applications post implementation training.
• Delivery of Performance Improvement initiatives for Labour Efficiency and Resource
Productivity.
Jan 2010 – March 2012 CAFM Manager
• Line management of three staff, identifying personal development requirements,
managing performance through appraisals and regular one-to-one’s and mentoring.
• Project management
• Attending client premises to present SQL based applications and associated business
systems.
• Hosting presentations of systems and client services.
• Creation of mangement reports for internal colleges and clients.
• Development of strategy to enhance processes, system development and learning &
development requirements.
• Promoting and developing systems best practice.
• Standardisation of helpdesk process and supporting documentation.
• Attending regular meetings with customers as part of tender/new contract mobilisation.
• Management of business process documentation for SQL based applications.
Aug 2005- Dec 2009 Project Co-ordinator
• User of SQL database base applications. Major skills developed included working with
data, developing SQL and database querying skills, data housekeeping, and production
of mangement reporting for internal and external business needs.
• Liaising with internal system users and operational team members giving technical
system support.
• Liaising with clients to scope contract setup requirements for SQL database applications.
• Training system helpdesk users and administrators to use database application modules
including helpdesk, asset/planned task module, reporting module, PDA devices for
mobile operatives etc.
• Supporting the implementation of new modules.
• Production of process documentation / user training documentation.
• Working with data, housekeeping data sets / maintaining data integrity.
Sep 2002 – Aug 2005 Administrator

4. • After completing my degree I started working for Inviron Ltd as an Administrator on a
permanent basis. Developed skills and knowledge to use company systems and learnt
and understood administration procedures.
EDUCATION AND QUALIFICATIONS
1999 – 2002 DeMontfort University, Leicester
(BA) Management of Design and Innovation – 2nd Class Honours
Degree
1992 – 1999 Ipswich School, Ipswich
1999 A Levels: Design Technology, Mathematics, and History
1997 GCSEs: Mathematics, Chemistry, Physics, Biology, French,
Design Technology, History, Art & Design, English
Language, English Literature
TECHNICAL SKILLS
• SQL Server, SQL databases and reporting objects
• CAFM / CMMS database systems – CAFM Concept 500, CAFM Concept Evolution,
Frontline Shire, Archibus Service Desk, and Atrium Enterprise Asset Management.
• MySQL (database design / queries)
• SQL, T-SQL (database queries)
• Crystal Reports & Business Objects
• MS Outlook, Lotus Notes
• Microsoft Office (MS Access, MS Excel, MS Word, MS PowerPoint)
• Microsoft Project
• Microsoft Visio
• BT WebEx Web conferencing software.
• Adobe Photoshop, Adobe Illustrator, Quark Express
TRAINING COURSES
• Business Objects Web Intelligence 11 3.1 (2015)
• CAFM Concept 500 Foundation Skills (2003) (Facilities Software International).
• Concept 500 CAFM System Management (2003) (Facilities Software International)
• Crystal Reports / Business Objects Advanced (2003) (Facilities Software International)
• SQL Server Enterprise Manager (2004) (Facilities Software International)
• CAFM Concept Evolution Foundation Skills (2009) (Facilities Software International).
• Microsoft PowerPoint, Intermediate (2006) (Keystar Training Ltd.)
• Microsoft Excel, Intermediate (2006) (Keystar Training Ltd.)
• Microsoft Access, Intermediate (2007) (Keystar Training Ltd.)
• Chartered Institute of Building Services Engineers (CIBSE) - Mechanical & Electrical
Building Services Explained 3 day course (2008) (Mid Career College Ltd for CIBSE)
• Time Management (2004) (Wright Training Ltd).
INTERNAL TRAINING COURSES

5. • Manage personal shares via web account (Blackrock) (2015)
Dignity at Work / Most Respected (2012)
• Recruitment and Selection Training (2011)
• Performance Management and Coaching (2010)
• Personal Development Review Process (2010)
• Commercial Awareness Training (2006)
• Environmental Awareness Training (2006)
INTERESTS
• Music production
• Attending live concerts
• Stand-up comedy
• Literature
• Art
• Sports
REFERENCES
• Available on request.