1. OBJECTIVES
Seeking a Challenging position in a multinational foundation in order to sharpen my skills,
through mutual channel relation where company benefit from my previous experiences, skills
& attitude. And I will benefit through new challenge in the company.
Personal Data
 Date of Birth: April 26, 1984
 Place of birth: Giza
 Nationality: Egyptian
 Gender: Female
 Marital status: Single
EDUCATION
 Graduated 2001 Notre dame des apôtres Thanwya amma Adaby
 Faculty of Arts Ain Shams university tourism guidance division (French section)
graduation grad ( Good)
Experience
Training 2006 HITCO:
• Arranging, Schedules and Organizing Meetings
• Responsible for translating Memo into French
Sarah Mohamed Nabil Mostafa Khalil
8 Mohamed Fahmy el mohdar from tyran Street,
Nasr City, Cairo, Egypt
Mobile: (01222133733)
E-mail: sara_nabeel26484@hotmail.com
sakhalil@eq.qatarairways.com

2. • Receive all inquires & requests from others Companies
• Ensure the sufficiency of all Department stationary and relevant forms
• Maintain an accurate time, absenteeism and overtime sheet.
• Provide necessary assistance to the Head; information, data and any required feedback
and keep track of dates, deadlines and appointments.
Worked at 2010 till 2012 Air France KLM :
• Commercial agent responsible for ticketing
• Expert at using the Gayton system and Altea dc system
• (Check in, Boarding,…,etc.)
Work at Qatar airways from 2012 till present
WORK EXPERIENCE:
• Check-in:
- Handling all the check in activities, by applying QR ground services manual and
published procedures, plus providing the highest level of customer service.
- Supervising GHA performance during the check-in process.
-Coordinating with the local authorities to maintain smooth check-in process.
• Immigration:
- Looking after immigration clearance to achieve highest OTP.
- Assisting and guiding joining customers to have smooth pass through immigration
formalities.
• Boarding:
- Monitoring boarding process by supervising and coordinating with the GHA.
- Ensure boarding pass reconciliation is conducted properly.
- Ensure of following the procedure during gate bags.
• Aircraft Coordinating:
- Coordinating with operating crew and other departments ( GS , catering )
Towards smooth, safety and secured departure.
- Ensure on time departure by being in contact with QR terminal staff and the GHA teams
(boarding , ramp)
- Ensure that all handling equipment are serviceable and available.
- Conduct walk around before and after handling activities to ensure Zero damage
(Aircraft, equipment).
- Ensure of strict implementation of Ground Operation Manual procedures.
• lost and found:
-supervising GHA during the arrival activities to ensure proper applying of
MHB procedure (proper creating of AHL, OHD, DPR).
- Ensure of providing highest customer service by coordinating with the GHA LL team.
- Achieving the aimed target for the station , by reducing the percentage of

3. Any MHB cases as possible as we can.
- Ensure raising all the required MHB reports of on-time.
Training and Courses:
Course title Code Course Date result validity
Five Stars Refuel NOV 2012 pass n/a
Dangerous Goods Passengers DG8 JAN2013/NOV2013/OCT2014 pass n/a
Air Side safety Awareness
Course
MAR 2014
Five Stars refuel FSG NOV 2012 pass n/a
Aviation Security Awareness AVSEC SEP 2013 pass May-16
One world FFP FFP 23 SEP 2013 pass n/a
One world staff travel 03 OCT 2014 Pass n/a
Safety management system 17 OCT 2014 Pass n/a
Handling bomb threat calls 22 OCT 2015 Pass n/a
SKILLS
• Office (Word, PowerPoint, Excel, and Access)
• Advanced Internet users, and computer skills
LANGUAGES:
• French, excellent written/spoken.
• English, excellent written/spoken.
• Arabic, mother tongue.
HOBBIES:
• Listening music
• Shooting
• Traveling
* REFERENCES To be furnished upon request.