2. “Talent wins games, but teamwork and intelligence win championships”…..
Michael Jordan

3. • TEAM Destination Management – is a business focusing on the provision and
management of ground handling services at FIFA, IOC, UEFA and IRB events.
• The core competencies are:
 Transportation and logistics thereof
 Accommodation and logistics thereof
 Event and venue management
 Itinerary design and execution
 Staffing and logistics thereof
 Consulting services
• The business forms part ofTourvest Destination Management, a leader in the
tourism and the event management industry since 1981
• TEAM Destination Management was conceptualised in 2005 in preparation for
the FIFAWorldCup 2010™ in SouthAfrica.
WHO ARE WE?

4. Tourvest Integrated Tourism Group

5. Tourvest Destination Management

6. TEAM Destination Management

8. Over the years, TEAM Destination Management has provided professional services
to thousands of guests travelling including:
2010: 68 000 passengers at the SouthAfrica FIFAWorldCup 2010™ – the
client base was made up of 7 of the FIFA sponsors, supporter groups,
corporate hospitality guests, media groups as well as three football
federations.
2011: 1500 InternationalOlympic Committee delegates at the IOCAGM in
Durban, SouthAfrica
2011: 3500 guests at the RugbyWorldCup 2011 in New Zealand
2012: HostCity Management for Castrol guest hospitality at EURO 2012
2013 : 1100 guests at the African Cup of Nations in South Africa for Orange as
in addition to domestic corporate clients
TRACK RECORD

9. 2013: 6000 guests at the FIFAConfederationsCup 2013 in Brasil
2014 700 guests at theWinterOlympics ™ in Sochi, Russia
2014 1500 guests at the UEFA Champions League Final in Lisbon, Portugal
2014: 40 000 guests at the FIFA World Cup 2014 in Brasil. The client base was
made up of 6 of the FIFA sponsors, supporter groups, corporate
hospitality guests, media groups as well as two football federations.
TRACK RECORD

11. The FIFA World Cup 2014™
40 000 guests arrangements managed throughout the event
12 host cities activated
1000 staff members employed during the event
27 900 room nights bought throughout Brasil
6 834 vehicles operated during the event
121 vehicles used on the day of the opening match
188 vehicles used on the day of the Finals
CASE STUDY

12. OUR CUSTOMERS
SPORTS
FEDERATIONS
EVENT
ORGANISERS
CORPORATE
HOSPITALITY
COMPANIES
GLOBAL
SPORTS
TOUR
OPERATORS
SPORTS
MARKETING
AGENCIES /
SPONSORS
MEDIA

14. COUNTRY SETUP STRATEGY

15. TEAM Destination Management’s operational strategy has the following components:
 Appointment of an experienced CountryOperations Director
 Appointment of a General Manager per core competency area
 Appointment and allocation of senior project management staff, ensuring good
balance of event experienced staff plus local expertise
 Creation of a solid host city logistics support infrastructure as a shared service
 Connecting each customers’ project to the delivery mechanism
 Ensuring learning's retention through an internal and external process of after action
reviews leading to a continuously improving delivery

17. TEAM Destination Management’s operational strategy has the following components:
Implementation of a solid planning, operations and review business process
Allocation of senior project management staff per client
Connecting each customers project to the delivery mechanism of the
backbone
Ensuring staffing depth for sustained delivery over long periods of time
Implementation of solid backbone infrastructure as a shared service
Creation of a solid host city management company infrastructure
Allocation of experienced host city managers
Ensuring good balance of event experienced staff plus local expertise
Ensuring learning's retention through a process of after action review
documentation –TEAM Blueprint
OPERATIONAL STRATEGY

19. Rugby World Cup 2015™ - 18 September to 31 October 2015 and
Champions League Final - Berlin
 Established own office in London
 10 full time, experienced operational staff and increasing
 Material accommodation inventory availability
 Material transportation inventory availability
 Ticket availability as an official OTA (Official Travel Agent for RWC 2015 appointed
by RTH)
 Established Host City infrastructure in multiple venues
 In-depth understanding of UK trading environment
 Champions League Final Activation run out of UK office.
 Room and vehicle inventory available on risk
UNITED KINGDOM

21. EURO 2016 – 10 June to 10 July 2016
 Joint venture with La Fayette, a leading DMC in Paris
 TEAM DM operational offices in Paris, Marseilles, Nice and Strasbourg
 20 full time, experienced operational staff
 Strategic accommodation inventory availability
 Material transportation inventory availability
 Established Host City infrastructure in all match cities
 In-depth understanding of complex French trading environment
FRANCE

23. RIO 2016™ Olympic Games – 05 to 25 August 2016
 Joint venture with ElcoTour , a leading DMC in Barra daTijuca, Rio de Janeiro
 25 full time, experienced operational staff
 Strategic accommodation inventory availability
 Material transportation inventory availability
 In-depth understanding of complex Brasil operating environment as a result of
activation for 2 previous FIFA events totalling 47 000 guests
 Key staff retained from FIFA events to carry over previous experiences
BRAZIL

25. FIFA Events 2017 and 2018
 Joint venture with Russkie Prostori, a leading DMC in Moscow servicing
international clients.
 TEAM Russkie operational offices in Moscow, St Petersburg and Sochi
 23 full time, experienced operational staff
 In the process of contracting strategic accommodation inventory
 In process of contracting transportation inventory
 In-depth understanding of complex Russian trading environment
 Legal company structure aimed at servicing international clients through off-
shore holding
 Previous guest hospitality experience at Sochi Winter Olympics 2014
RUSSIA

27. TEAM DM’s unique selling proposition: -
 Understanding of contracting process for a large sporting event
 Sourcing of suitable accommodation as a result of long term supplier relationships
 Experienced contracting executed in line with international best practise
 Service Level Agreement implementation
 Hospitality desk creation, staffing and management
 Reduction of cost penalties from reduced inventory through sales network
 Full financial management
ACCOMMODATION

28. TEAM DM’s unique selling proposition: -
 Contracting of vehicles based on previous learnings
 Depot management optimized through consolidation into one facility
 Maximization of knowledge through involvement in official planning
committees
 Delivery strategy hinging around continuous checkpoints
 Driver training through tried and tested curriculum
 Health and safety management based on global standards
 Liability insurance increased to meet international requirements
 Understanding of the accreditation and permit process
TRANSPORT AND LOGISTICS

29. TEAM DM’s unique selling proposition: -
 Real understanding from previous events of staffing requirements
 Application of Blueprint training curriculum creating consistency
 Innovative sourcing and retention mechanisms
 Clear separation between client specific and passenger logistics staffing
 Focused HR management
 Understanding of local labour legislation
 Total payment handling including wages, allowances and taxes
 Understanding of the accreditation requirements and processes
STAFFING

30. TEAM DM’s unique selling proposition:
 Understanding of itinerary design within the context of guest hospitality
 Use of local in-depth knowledge to add value to guest programmes
 Focus on “Only possible withTEAM DM” content
 Sourcing and management of venues and activity content
 Selection of specialised guides with whom we have long term relationships
 Training of all stakeholders such as drivers, guides, waiters
 Quality management during operations
ITINERARY PLANNING AND EXECUTION

32.  Large enough to matter, small enough to care
 Real understanding of our client requirements as a result of long term relationships
 Financially strong and stable
 Tried and tested reservation s and operations software system
 Processes continuously improved through a learning enhanced blueprint model
 Multi event experienced, globally mobile senior staff
 Transparent, itemised, detailed costing model
 Have to succeed to remain sustainably relevant
 Focus on few key core competencies delivering true specialisation
WHY TEAM DESTINATION MANAGEMENT