Sara Ashraf Halim is seeking a position with a competent multinational organization or prestigious local firm to enhance her skills and experience. She graduated from the faculty of Business with a major in Accounting. Her work experience includes roles as a Customer Relations Specialist at Lufthansa Group handling complaints and as an Administrative Specialist at Global Telecom Holding responsible for employee medical insurance, mobile lines, and events planning. She has strong language skills in Arabic, English, and French and computer skills including Microsoft Office.

1. Sara Ashraf Halim
heliop.Ard el Golf,skalany,12, Ebn Hagar el A:Address
Mobile: 012-26607777
saraashrafhalim@outlook.com:mail-E
7May 198th
14Date of birth:
:Career Objective
Joining a competent multinational organization or a prestigious local firm in order to
enhance my personal skills and work experience, and whereby I can thrive for building a
successful career path.
Education:
section),ccountingA(majorEnglishGraduated from faculty of BusinessMay 2008:
Modern Academy
Grades: Excellent
Graduation Project: Excellent
General secondary education (sciences section), Sacred Heart School.June 2004:
D.E.L.FFrench Language diploma of2004:-2001
(Diplôme d’Elementaire de la Langue Française).
Test d’Accès Directe (T.D) a5 et a6
GhamraFrench scholar studies at the sacred heart school2004:-1991

2. (Collège du Sacré-Cœur)
rienceWork expe
Customer Relations Specialist at Lufthansa Group June 2015 till present ;
Egypt, Sudan, Lebanon, Syria, Eretria and Jordan
•Customer Feedback Management using various investigation channels and tools.
•Helped promote Lufthansa Image through customer satisfaction in accordance with the
Airline rules.
•Handling Compliments and Complaints for post-booking – incidents among which:
- Pre- legal and Lawsuits
- Board of Directors Complaints
- Staff Attitude
- Pre-departure Services & Airport services
- On-board Product
- Flight Irregularities
- Baggage Irregularities and Lost and Found/Lost Property
- Mileage Program and Loyalty related feedbacks
- Star Alliance Concerns
Since June 2015 till present handling passengers complaints and feedbacks after attending
the main training in Germany October 2015 for two weeks.
Responsible of: Cairo, Lebanon, Jordan, Sudan and Eretria Feedbacks process from entry till
final reply or compensation.
• Administration Specialist at Global Telecom Holding (Orascom Telecom formerly)
2011 to 2014 :
Responsible of the following :
• Employees Medical Insurance “Bupa” claiming and invoicing
• Employees Mobile lines (contact person with Mobinil)
• Events planning (catering, giveaways, materials, venues, photographers,…)
• Employees Mobile Bills (personal and corporate)
• Business Cards and ID cards issuance
• Shipping & Invoicing (UPS and DHL)
Executive Assistant for the CTO and the technical team ;
• Adjusting the CTO calendar and meetings
• Handling minutes of meeting
• Organizing business trips (flights, hotel accommodations, ..)
• Issuing visa
• Handling employees’ expense travel claims and advances

3. • Invitations letters and HR letters
May 2009 till 2011:
Responsible of the following :
• Creating conference calls
• Reserving meeting rooms
• Providing stationary to all GTH's departments
• Preparing stationary monthly invoices
• Organizing land lines monthly invoices (CAS)
• Making maintenance orders (Contrack Facility Management )
:ExperienceProfessional
Mohandessin(as customer service)Credit Agricole EgyptTraining at:September 2007
Branch.
(as customer service) Lebanon st. Branch.HSBCTraining at:July 2007
(Consulting Engineers) as an Executive Secretary for theEHAFWorking at:October 2006-July
Project Manager of the Sofitel el Gezirah renovation Project.
:Courses
GMW (Guerilla Marketing Warfare), E.S. (entrepreneurships’ society), at the A.U.C
SMS (Stock Market Simulation), ICGE (The International Conference on Global
Economy), at the A.U.C
Marketing Diploma at RITI: Aug-2011
:SkillsProfessional
Arabic: native language:Language skills
English: fluent in spoken and written
French: very good
Surfing the Web:Computer Skills
Very Good knowledge of Word, Power Point and Excel

4. Personal Skills:
Fast learner
Good communication skills
Can work under pressure
Multi-tasking
:Hobbies
Like travelling and trips
Interested in Marketing and Advertising
:Activities
Mej (movement Eucharistic des jeunes) aux Jesuites.