1. S a n d r a F e r n a n d e s
9 H e y w o o d G o v e , E n d e a v o u r H i l l s 3 8 0 2
M o b i l e : 0 4 1 0 5 6 2 0 8 2
e - m a i l : s a n d y f 1 2 @ g m a i l . c o m
C A R E E R O B J E C T I V E
To work for an organisation that values, recognises and encourages the success of its
people.
C A R E E R S U M M A R Y A N D K E Y S T R E N G T H S
Extensive experience as a Personal and Executive Assistant in a variety of business
environments. Proactive and a quick learner, with good customer service,
communication, organisation, leadership, multi-tasking, time management and people
skills. Committed to working in a team environment with confidentiality and integrity top
of mind. The ability to build and maintain relationships, flexibility and adaptability are
among some of my key strengths. I work well autonomously and under pressure, with
attention to detail, minimum supervision and a sense of humour. I value honesty,
integrity, trust and respect.
P R O F E S S I O N A L E X P E R I E N C E
EXECUTIVE ASSISTANT TO MD AND FOUNDING DIREC TO R AND
OP ER ATIO NS & C US TO M ER SER VIC ES AS S IS TANT
C APTAINS C HOIC E PTY LTD
M a y 2 0 1 3
2 9 J a n u a r y 2 0 1 6
K e y A c c o u n t a b i l i t i e s / R e s p o n s i b i l i t i e s
 In this role I supportedtheManagingDirectorandFoundingDirectorfollowingthroughonday
to day activities, emails, extensive diary management, performing tasks without supervision,
maintaining confidentiality and representing the company in a professional and courteous
manner. Myrolealsoencompassed thedutiesoftheOperationsandCustomerServicesAssistant,
following the integration with our head office with Australian Pacific Holdings in Cheltenham.
 Attendingfortnightly Executive meetings, takingminutes, distributionandfollow upon action
items
 Prepare new itineraries and brochures for the Founding Director
 Booking and coordinating business travel both national and international
 Help with the pre-tour requirements of IPads, headsets for the passengers for the tour; also
post tour cleaning of headsets and distribution of any information on return to the Product
team
 Responsible for all building maintenance requirements (in our Ringwood office)
 Actioning incoming mail and distribution for action as required
 Handling customercomplaints/queriesin regarding to tour satisfaction. Discussing any issues
on the phone and problem solving. Collating all on tour photos on return, co-ordinating this
with our imaging/arts department to ensure they are uploaded onto the system and then
liaising with our external supplier to ensure photo books are delivered to all passengers in a
timely manner
 Compilingafter toursatisfactionsurveys –manually andviaSurvey Monkey, generatingsurvey
summaries of tours to all staff
 Organising company functions for staff
 Reconciliation of expenses for the MD and Founding Director
 Entering invoices into the system for payment by accounts payable

2. Sandra Fernandes Resume Page 2 of 5
 Co-ordinate all off site archiving of documents
 Co-ordinating all stationery requirements for staff. In charge of all uniforms for staff and
touring staff
 In addition to my usual duties, I provided administrative support to the GM Operations and
NationalSalesby co-ordinatingtourallocationfortheyearandmaintenanceofour TourManager
and Host Database. This also included organisingtour manager functions and seminarsfor our
new tours
Key Achievements
In charge of the office move in April this year from Ringwood to our head office in Cheltenham.
Worked through the weekend with the movers to ensure all went smoothly.
EX EC UTIVE AS S IS TANT TO M D AND EX EC UTIVE TEAM
C ITY WIDE SER VIC E SOLUTIONS
A u g u s t 2 0 0 9
M a r ch 2 0 13
K e y A c c o u n t a b i l i t i e s / R e s p o n s i b i l i t i e s
 Help the MD maintain the smooth running of his office by alleviating work/time pressures,
following up on day to day activities, anticipating work requirements performing tasks without
supervision and maintaining confidentiality, all in a professional and courteous manner
 Assist in tasksrelating to his external affiliations
 Additionally,provideadministrativesupporttotheChiefFinancialOfficerand theExecutiveteam
as required
 Coordinate Board meetings, Board papers and other associated requirements
 Prepare general correspondence, highly sensitive and confidential documents, spreadsheets
and presentations on behalf of the Director
 Coordinate the collection, preparation and dissemination of monthly reports within the
required time frame
 Prepare correspondence and communications, both general and of a highly sensitive and
confidential nature, with attention to detail
 Plan and coordinate meetings, conferences, events, travel, accommodation and related
activities - both local and international. Manage diaries by juggling conflicting priorities;
handle phone calls and queries; prioritise and respond to emails as required
 Travel coordinator for the company with responsibility for travel, both national and
international, including processing all invoices for travel
 Managethe Executive team’sdiary
 Organise andattend fortnightly Executive Team Meetings, taking minutesandfollowing upon
actions
 Overlookingthesmoothrunningof reception and the receptionist, couriers, coordinating
stationery requirementsfor the company
 Manageall buildingissues/administration andhousekeeping, includingsecurity passesfor
staff
 Organise the company’s Christmasfunctionfor400 people, including other functionsfor the
company asneeded
 Co-ordinateentertainmentfor staff andclients with AFL / Tennis / Rugby/Theatre
 Build andmaintain strongworkingrelationshipswith staff in the department, other
departmentsandexternal clients. Liaise with people at all levels, bothinternally and
externally, including governmentofficials
Key Achievements
Introduced a better systemtobook travel, streamliningthe invoicing andpaymentsystems,
including the appointmentofa new travel agent, savingthe company bookingfees for each
bookingmade.

3. Sandra Fernandes Resume Page 3 of 5
EX EC UTIVE AS S IS TANT TO C EO AND C FO
(TEM P O R AR Y )
ELCO FOOD COMPANY PTY LTD (PR IVATELY O WNED )
J a n u a r y 2 0 09
J u l y 2 0 09
K e y A c c o u n t a b i l i t i e s / R e s po n s i b i l i t i e s
 Help the CEOand CFOwith their day to day runningof the company. Thisinvolvedsorting
andmanagingmail, emails, all travel including retail reporting
 Set up a properfiling systemto ensure all paperwork is filed run in an orderly fashion
 Assisted the CEO with his personalbusiness andother personalwork for his family
 Also supportedtheCommercial and MarketingManageras needed
EXECUTIVE ASSISTANT TO THE GROUP ADVERTISING DIR EC TO R
AND DEP UTY GR O UP AD VER TIS ING DIR EC TO R
LEADER NEWSPAPER S
D e c em be r 2 0 0 5
D e c em be r 2 0 0 8
K e y A c c o u n t a b i l i t i e s / R e s po n s i b i l i t i e s
 In this role I effectively supportedtheGroupAdvertisingDirectorwithhisextensivediary
management, travel, phone, emails, filing, administration and day to day runningof the
AdvertisingDivision – total of 200 staff with 12 branches
 The allocation/reconciliation of credit card expensesfor the team
 Liaise with direct reportson variousprojects andreporting systems
 Keep all staff turnoverreportsup to date, including organizinginductionsfor new staff,
ensuringthat all related requirement for new staff was organised
 Managedall entertainmentfor clients which included Tennis, Footy andRugby, sendingout
letters of invitationandkeeping records for company FBT
 Attend functionsat times with clients asrequested
 Collate all reportsand sendout to GM for weekly meetings. Attend weekly meetings and take
minutesfollow upaction pointswith all direct reports
 Mainpoint of call for all staff in need of help
 Assist the Deputy Advertising Director andCommercial and StrategiesManager when
required
 Organise off site conferences for all Advertising staff. Help with staff interstate travel
incentives
 Help with the organisingof the annualSales Awards night
Key Achievements
Set up a staff reporting system throughanextensive spreadsheet to enable an easier way totrack
staff movement.
EA / PA – TEM P O R AR Y P O S ITIO NS M a r ch 2 0 05
D e c em be r 2 0 0 5
Workedin a temporary capacity for variouscompanies duringthis time.

4. Sandra Fernandes Resume Page 4 of 5
EX EC UTIVE AS S IS TANT TO GENER AL M ANAGER
AUS TR ALAS IA
VISY B OAR D
S e p t emb e r 2 0 0 1
F e b r u a r y 2 0 0 5
K e y A c c o u n t a b i l i t i e s / R e s po n s i b i l i t i e s
 SupporttheGeneral Manager Australasia withhis diary, travel, phone, emails, filing,
administrationandday to day runningof the company. Liaisingwith all his direct reportson a
daily basis
 Travel coordinatorfor booking nationalandinternationaltravel, for all Visy Board. Also
ensuredthat the monthly travelbudgetwas keptin check by creating a spreadsheetof all
travel incurred costs
 Handled all expense claims andreconciliation of expenses
 Liaise with state managersand all other direct reports on daily reports andinformationdue in
 Co-ordinateandorganise client functionsand conferences
 General office duties and help with HR andother managersas and when required
 Attend monthly meetings, takeminutesand co-ordinateall correspondenceprior to meeting
 Follow up with direct reports on all runningprojects
Key Achievements
Set up a propertravel reporting system to enable a better understandingofmonthly spend.
EX EC UTIVE AS S IS TANT TO GENER AL M ANAGER
AND C HAIR M AN
7-ELEVEN PTY LTD
S e p t emb e r 1 9 9 9
A u g u s t 2 0 0 1
K e y A c c o u n t a b i l i t i e s / R e s po n s i b i l i t i e s
 Handling the day to day runningof the office of boththe ManagingDirector andCEO, helping
with all their diary, mail, screening of calls and travel arrangements
 Co-ordinationandcollationof all reports andBoard paperwork for monthly boardmeetings,
takingminutesand then distributionofpapers to committee members, internal andexternal
 Assist Chairmanwith his personalaffiliations andother private personalwork as needed
Key Achievements
I achieved a better reporting systemonannualsalary increases.
Organisedthe Christmasparty for the company withover 300 staff and franchisees for the
incomingyear of 2000 withan amazingmillennium theme.
E D U C T I O N A L Q U A L I F I C A T I O N S
Secretarial Diploma
Clare’s Secretarial College, Bombay – India
St Anne’s High School
Mangalore– India
S K I L L S S U M M A R Y
Technical skills: MSWord – Advanced
MSPowerPoint – Advanced
MSExcel – Intermediate
Internet
Other: Boardpaper preparation, collation anddistribution

5. Sandra Fernandes Resume Page 5 of 5
Minutetaking
Shorthand
Dictaphone
R E F E R E N C E S
Available at interview