The document provides a summary of Samuel Loliwa's professional qualifications and experience. It details over 10 years of experience working in human services, including corrections, working with the homeless and those with disabilities. It lists his core competencies and summaries his qualifications and experience in various roles such as security officer, customer service representative, career development specialist, and unit caseworker. His education includes a BA in Religion/Social Science and an AAS in GS/Social Science.

1. SAMUEL LOLIWA
3440 Rosemeade PKW Apt 9103
Carrollton, TX 75007
903-900-2864/214-929-5477 ♦ samsiric@gmail.com
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PROFESSIONAL PROFILE
Compassionate caring professional with over 10 years of experience working in human services. Worked in
Corrections observing and counseling inmates. Worked with the homeless and individuals with intellectual and
physical disabilities. Effectively coordinated with government agencies to place them into appropriate
programs that matched their needs. Worked with two different security agencies to provide security protection
including assisting TSA at DFW Airport. Ability to conduct assessments of client needs in a timely manner.
Proved ongoing management of client progress and supporting them to meet their goals. Core competencies
include:
 Interpersonal skills
 Supervisory skills
 Case management skills
 Computer literate
 Intake and assessment
 Counsel individuals
 Oversee day-to-day group activities
 Diversity or multi-cultural skills
SUMMARY OF QUALIFICATIONS
Security Officer (Event Staff)
 Assist TSA with travelers’ screening process at DFW Airport
 Utilizes effective interpersonal skills in order to deal with guests/public
 Serves as a greeter for each event assigned
 Utilize math skills in order to provide ticket counts, summary reports, and other inventory
reporting
 Assist guests with determining seat location, escort guests
 Familiarity with the information and facilities located at each venue where they areposted
 Serve where needed or as support to other tasked team members at each event
 Coordinate with facility staff as appropriate
 Communicate with event staff and supervisor(s)
 Observe and report matters of concern to the Field Supervisor and complete incident report forms
 Notify police, fire department or emergency medical services of problems if requested or
otherwise warranted
 Utilize two-way radio including safeguard of such radio or other issued equipment
Customer Services Representative
 Answer inbound calls within company guidelines
 Handle customer complaints professionally and promptly
 Consistently achieved customer quality satisfaction goals
 Successfully promoted new services
 Developed constructive working relationships with coworkers
 Compiled and categorized data
Career Development Specialist
 Conducted skill and aptitude evaluations

2.  Performed comprehensive assessments
 Initiated employment support services
 Managed extensive client caseload
 Made referrals to appropriate support services
 Scheduled and conduct informational sessions clients
Unit Caseworker
 Observes, monitors, and coordinates inmate activities, including unit sanitation, clothing
exchange, food service, medical distribution, mail distribution, and room and unit inspections.
 Alert to security, health and safety situations. Guides, observes, and documents inmate
behavior for the purpose of establishing/following rehabilitation/treatment plans and
discipline.
 Writes reports on inspections, inmate grievances, disciplinary actions, and inmate
performance.
 Counsel inmates, including crisis intervention, to assist them in adapting to the prison
environment; solving problems; filing grievances; case management, and planning for
treatment changes, furloughs, and parole.
Security Officer
 Safeguard people and facilities
 Patrol grounds to detect any abnormal activities
 Communicate using a two-way radio with other staff
 File daily reports novice
Volunteer Experience
2015-2016 Library Assistant, Blacksburg, VA
2013-2014 ESL Tutor, Catholic Charities, Albuquerque, NM
2007-2011 Interviewer, The Good Neighbor Community Center, Lincoln, NE
2004-2005 Customer Service Representative, Salvation Army, Lincoln, NE
EDUCATION
Union College, Lincoln, NE Religion/Social Science - BA 2011-2007
Southeast Community College, Lincoln, NE GS/Social Science- AAS 2004-2007
EMPLOYMENT HISTORY
Security Officer (DFW Airport) Contemporary Services Corporation 05/2016-Present
Customer Service Representative Sitel Corporation Inc., Albuquerque, NM 07/2013 – 04/2015
Career Development Specialist New Mexico Works/SL Start & Assoc., Albuquerque, NM 08/2013 – 11/2013
Unit Case Worker Nebraska Department of Corrections, Lincoln, NE 05/2012 – 05/2013
Direct Support Professional Developmental Services of Nebraska, Lincoln, NE 04/2012 – 06/2012
Supervisor People’s City Mission, Lincoln, NE 08/2006 – 09/2011
Security Officer American Security Services 02/2005 – 08/2006

3. Awards, Leadership, & Accomplishments
2010-2011 President, Lokoya Community in North America
2006-2007 President, Equatorian Sudanese Community, Lincoln, NE
2007-2009 Vice President, Equatorian Sudanese Community in Nebraska, NE
2008 Awarded Honorary Certificate, National Honor Society, Chicago, IL
2008 Guest Speaker, World Religions: Protestantism, Doane College, Lincoln, NE
2009 Guest Speaker, Global Issues: Darfur, Sudan, Concordia University, Seward, NE
2003 Co-founder, Modern Education Center for Sudanese, Cairo, Egypt
Reference
Will be provided upon request!