1. Pranoti Gupta Mobile: 0210 547483
CURRICULUM VITAE
Pranoti Gupta
Telephone: 0210547483
Email: guptapranoti@gmail.com
1/491 GlenfieldRoad,Glenfield,Auckland
A versatile,skilledandsupportivecustomerservice professionalwithexperience inawide range of
industriesenablingme toliaise withpeopleof differentbackgroundseasily.Iamlookingfora role
where Ican use mypeople skillsandexperience tocomplementateam.
I believe,everyindividual isunique.Withaflexible,open-minded,funlovingandpatienttraining
approach,I have a provenabilitytoencourage others toachieve theirpotential andmake apositive
difference to theirlives.
KEY SKILLS
✓ A customerservice andadministrative professional withcurrentexperience
✓ Excellentwrittenandverbal communicationandinterpersonal skills
✓ Provensalescapabilitiesandabilitytomeettargets
✓ Clearand professional phone manner
✓ Cash handlingskillsincludingeftpos,creditcardsandtrade accounts
✓ Innate abilitytointeractwithpeopleandunderstandtheirneeds
✓ Problemsolvingexpertise withthe abilitytomotivate others
✓ Stronginfluencingandnegotiationskills
✓ Boldto approach newcustomers,notafraidof a hard sell approach
✓ Solidcomputerskills - MS-Word,Excel,Access,Publisherwithaccurate dataentry
✓ Excellentorganisational andtime managementskills
✓ Patientandcalm,thrivingina fastpaced environment
✓ Highlyadaptable andeagertolearnnew skills
✓ Perseverance withapositive,professional attitude
✓ Polite,friendlyandtrustworthy
✓ Accurate and efficientunderhighworkpressure
PROFESSIONAL EXPERIENCE
Current CustomerService BunningsNZ
Check- outoperatorconfidentlyprocessingpayments onBPOSensuringhighqualitycustomer
service atall times, handlingand processingspecial orderswhichinvolve takingenquiries, creating
and confirmingspecialorders(CSO),filingpapers, co-ordinatingwith suppliers regardingfreight,
ETA to the variousstores,andcost price
2015-2016 Cleaning Service Absolute Domestics
Domesticcleanerinvolvedingeneral cleaningdutiesatclientshomes,ensuringahighstandardat all
times,adheringtohealthandsafetyregulations

2. Pranoti Gupta Mobile: 0210 547483
2014 ESOL Tutor NorthShore Language School
ConductedEnglishSessionsforPrimary- Intermediatestudents,preparinglessons,assistingstudent
withissuestheymayhave
2014 Care Giving IdeaServices
Providingtemporarycare forspecial needsgirl aged22yearsof age.Dutiesincludedproviding
outdoorlearningexperiencesandovernightcare
2014 Marketing & Customer Service UMR Research
Telephone Interviewercollectinginformationfordifferentclientsmainlygovernmentagencies,
throughsurveysnationallythroughoutNew Zealand,dealingwithdifficultcustomersthrough
patience,assertivenessandrespect,resolvingcustomerissueswithoutthe need toescalate.
2009-2012 Tutor Self Employed
Private tutoringof studentsfromyear3 throughto year 11 inEnglish,Mathsand Science
Developwriting,reading,vocabulary,comprehensionand otherlanguage skillsthrough
worksheets,pictures,scenarios,puzzles,wordbuilders,scrambledwords
 Introducingcorrectusage of idioms,phrases,figuresof speech
 Providingpractice todevelopdifferentwritingstyles(Narrative,Persuasive,Creative).
 Helpwiththe homeworkqueries.
 Cloze passagestobuildcomprehensionskills
 Developingdifferentnumeracystrategiesforproblems
 Conductteststo evaluate the numeracystagesandlanguage levels
 Assistcollege studentswithbiology,chemistryandphysicsconceptsandexampreparation
2007-2009 Supervisor Takanini PlayCentre
Conductingactivitiesforkidsaged3-5,teachingkidsandpreparinglessons,ensuringtheyweresafe
at all times,meetingparentsandcaregivers,preparingportfoliosforendof term
2005-2007 Network Marketing USANA
Promotingproductstocustomersface to face,involvedintraininginregardstohome based
business
2005-2006 Teacher Aide Cosgrove PrimarySchool
Assistingthe teacherwithstudentsinyear6 developingnumeracyskills,conductinglessonsinsmall
groups.
2003-2004 Distributor Avon
Door-to-doorselling,interactingandconvincingthe customers,introducingnew products,also
providingfree samplestopromote business,havingtodeal withawide range of people

3. Pranoti Gupta Mobile: 0210 547483
OverseasExperience
2013 Trainer- SpokenEnglishLetsTalkAcademy/EnglishKing
ProvidingEnglishlanguage andPersonalityDevelopmenttrainingtostudentsandworking
professionals,developingsoftskillslike confidence building,leadership,publicspeaking.
Responsibilities:
 Organisingmotivational videosorspeeches
 Role playinpairsor groupspromotingdifferentopportunitiestodevelopbodylanguage
 (gestures,eye contact,posture,etiquettes) andcommunicationskills
 Assiststudentsinwritinganddeliveringspeecheswhichinvolvedgivingtopicsandextempore
speeches
 Developinglistening,comprehensionandvocabularyforIELTSstudents
 Conductinglanguage workshopsforJapanese studentsdevelopingconversational English
(spokenEnglish),vocabularythroughgamesandstorybuildingthroughimageryandpictures.
ACADEMICS
 TESOL Certificate(2014)
 Certificate inBusinessAdministration&Computing(2003)
 Bachelorof Education(1996)
 Masters inScience(1995)
VOLUNTARYWORK
 Volunteeredfor National HeartFoundation,NZforeventslikeASBMarathon,MothersDay
walks, StreetAppeal andHealthExpoorganizedforBNZ.
 Coach and Manager forNetball TeamforPrimaryandIntermediate school.(2years)
 Manager for CricketTeamsforPrimaryschool (3 years)
REFERENCES
Available uponrequest