We are looking for a professional, energetic full-time Customer Engagement Specialist to join our solar team. Working under the supervision of Senior Management, your primary focus will be to engage our customers between the sales process and the installation of our solar services to deliver an outstanding customer experience. You will be responsible for answering questions, assessing problems, and resolving escalated issues to improve and sustain client retention.

1. Private and Confidential
685 Market St. | Suite 400 | San Francisco CA | 94105 www.Gen110.com
Gen110 Customer Engagement Specialist
GEN110
Gen110 is changing the way Americans purchase electricity. We sell electricity to homeowners for less than
the utility company. And as an added benefit, all of our power is clean because it comes from solar panels.
Founded in 2009 with headquarters in San Francisco, the company has grown quickly to provide over 14
million kilowatt-hours of electricity each year to homeowners throughout California.
At Gen110, we pride ourselves in creating a fun, competitive and comfortable work environment. We
have a close knit, fun loving group of people who enjoy each other’s company as much as the other
intangible benefits of their jobs. You’ll often find us engaged in a game of cornhole or sharing stories over
breakfast and coffee during ‘Bagel Fridays’.
THE ROLE
We are looking for a professional, energetic full-time Customer Engagement Specialist to join our solar
team. Working under the supervision of Senior Management, your primary focus will be to engage our
customers between the sales process and the installation of our solar services to deliver an outstanding
customer experience. You will be responsible for answering questions, assessing problems, and resolving
escalated issues to improve and sustain client retention.
The ideal candidate will have a Bachelors Degree with 1-3 years’ experience in sales and customer
service. Qualified candidates should be able to work independently and coordinate with others, be well-
organized, detail-oriented, and capable of handling multiple tasks.
RESPONSIBILITIES
 Confidently building trust and rapport with customers and sales staff
 Resolving concerns and eliminating obstacles for customers to reduce cancellations
 Proactively managing multiple responsibilities in a fast-paced, deadline-oriented environment
 Supporting Inside Sales team with proposal creation and post-sale customer support
 Providing a timely feedback loop to our sales teams
Qualifications
 Must be available to work Tuesday-Saturday 11 am – 8 pm
 Bachelor’s degree required in Business, Communications or related field
 1-3 years minimum of experience in customer service and sales
 Professional verbal and written communication skills
 Proven ability to quickly establish trust and rapport with customers
 Ability to think critically and quickly
COMPENSATION
 $42,000 annual salary
 Benefits: Insurance (health, vision & dental) and 401K