7 distribution companies are using Sage CRM to improve efficiency and customer service. Sage CRM allows companies like Avis, Konica Minolta, and Linet France to access customer information remotely, streamline business processes, and provide exceptional customer service. The document describes how each company uses Sage CRM's features to ship orders on time, build customer relationships, and gain a competitive advantage in their industry.

1. 7 distribution
companies who
are more efficient
thanks to
Sage CRM

2. As the owner or manager of a modern distribution
company, you know how important it is to ship
orders on time and provide great customer service
and stay one step ahead of the competition.

3. As the owner or manager of a modern distribution
company, you know how important it is to ship
orders on time and provide great customer service.
But do you know that a customer relationship
management solution can help you sell more
products and services, get ahead of the competition
and become more profitable?

4. We do

5. Here are 7 real-world
examples of successful
distribution companies
using Sage CRM today

6. For
understanding
what customers
want

7. The car rental company Avis wanted a
system for customer service and for
responding to customer interactions.

8. It integrated Sage CRM with its
booking system, giving employees a
better view of customers and driving
efficiency across the business.

9. “Our operators have a full service and booking
history of callers [and] resolution time is down.
We can build a much deeper impression of the
‘Avis experience’.”
What Avis is saying:
Ann Gallagher,
Customer Relations Manager

10. For more
productive
business
processes

11. Konica Minolta relied on three software
systems which were unproductive and
costly. The printing services company
wanted a solution that would save it time
and money.

12. Using Sage CRM and Sage ERP, the
printing services company can see its
current cash flow, access current
customer information and build more
rewarding relationships.

13. ‘It became increasingly important to make the
customer a partner in our daily business
processes and to achieve this we needed a
[complete] view of our customers’
What Konica Minolta is saying:
Ronald Rens,
IT and Engineering Solutions Manager

14. For a more
mobile
workforce

15. Healthcare equipment
supplier Linet France
needed a CRM system that
employees could access
remotely and use to track
long-term business projects.

16. Mobile CRM means its
employees can save time
and become more
productive by updating
their data from anywhere.

17. “Our sales men, who handle up to 15
departments each, consult all the customer
data securely in real time and also update our
database remotely. That way they gain time and
independence”
What Linet is saying:
Eric Mougin,
President

18. For getting
ahead of the
competition

19. x
The Musgrave Group required a solution
for providing superior business support
to its retail partners. In addition, it
needed a system that would allow it to
improve customer service.

20. x
Sage CRM enables the Musgrave
Group to respond to customers
faster and provide a quality customer
service experience that differentiates
it from competitors.

21. “It is important for Musgrave Retail Partners Ireland to
deliver a high quality customer service. This is not
possible to do effectively in the absence of a good
CRM solution. In turn, quality customer service helps to
differentiate us from our competitors and allows us to
respond quickly to our customers' needs.”
What the Musgrave Group is saying:
Michael O’Neill,
IT Service Desk Manager

22. For providing
exceptional
customer service

23. Lightspeed Aviation distributes
headsets, but as the company grew it
found providing exceptional customer
service more difficult.

24. Today Sage CRM and Sage ERP
provide an integrated business
management solution that enables
exceptional customer service.

25. What Lightspeed Aviation is saying:
“Sage ERP and Sage CRM are flexible enough to
work the way we work and help us to be better at
what we do. We have a platform that will support
our growth and adapt to our changing business for
years to come”
Jim Mueller, Vice President and COO,
Lightspeed Aviation

26. For employees
who want
easy-to-use
software

27. x
TODD’s sales team needed an easy-to-
use CRM solution that would improve
their knowledge of customers, drive
their productivity and increase sales.

28. x
Thanks to Sage CRM, TODD now has
a central customer database that all
of its team can use to find
information about customers faster
and more easily than before.

29. “Sage CRM’s user-friendliness and
intuitive interface simplified its adoption
by [our] users.”
What TODD is saying:
Audrey Pinsault,
Sales Administration Manager

30. For enabling
faster business
growth

31. 31
Inortech supplies paint, ink, plastics,
and adhesives. It wanted a solution
for handling prospect and customer
information, for collecting invoices
and for reviewing sales histories.

32. 32
Sage CRM has accelerated
collections for outstanding
invoices, improved its cash flow,
credit, and increased the
company’s ability to expand.

33. “With all information readily available, sales
representatives can deliver unparalleled
customer service and strengthen client
relationships. In short, Sage CRM delivers the
business management capabilities we need to
stay competitive. ”
What Inortech is saying:
Shaun Summers,
Global Sales Tools Manager

34. Over 15,000 companies around the world use Sage
CRM every day.

35. Over 15,000 companies around the world use Sage
CRM every day.
Distribution companies who use Sage CRM are
becoming more efficient, productive and profitable.

36. Over 15,000 companies around the world use Sage
CRM every day.
Distribution companies who use Sage CRM are
becoming more efficient, productive and profitable.
You can do the same.

37. sagecrm.com
Discover how our customers are
succeeding with Sage CRM:
www.sagecrm.com/success-stories/