Nc report jan to july 2013 (3)

Copyright © 2012 BSI. All rights reserved. 1
Client Non Conformity Report
Jan to June & July, 2013
Mini Sharma
25/04/2014

Partnering with clients for excellence
• Non conformity signifies ineffectiveness in the process or management system as a whole.
• It is in the client’s business interests to detect such anomalies and prevent their recurrence.
• Effective closure of non conformance is an enabler for excellence for our customer.
• Generic management system reporting has stopped to add value to customers.
• One of BSIs core value is Integrity and hence it is imperative we report the findings as is.
25/04/2014

Non Conformity Identification and Reporting
• It is vital for our brand image and level of service provided to Global accounts that we achieve a level
of consistency globally in the identification of nonconformities, and in the reporting of them.
• We have two categories of non-conformity in BSI these are defined as:
• • Minor Nonconformity – a single identified lapse or minor omission, which would not in itself lead
to the organization’s management system failing to achieve its intended output.
• • Major Nonconformity – a breakdown or failure to fulfill one or more requirements of the
management system standard to effectively control the processes for which it was intended, or a
situation where nonconforming product or service would be delivered, or a situation that raises
significant doubt about the ability of the organization’s management system to achieve its intended
outputs.
• However nonconformities are only raised when the assessor finds objective evidence to justify the
nonconformity and all nonconformities raised must reference the observed deviation with objective
evidence described as well as the requirement in terms of standard or client procedure.
• The auditor shall refrain from suggesting the cause of nonconformities or their solution.
25/04/2014

Soft-graded Findings - some examples
• “Other requirements” are not identified as per procedure-LG/EHS/P/02 and evaluation of compliance
to other requirements have not been carried out.
• Management review was not conducted considering all the agenda points as required by this standard.
• No Fire Drills conducted till date since 2010 (supposed to be once in 6 months) – This Assessment
conducted in March 2013.s not conducted considering all the agenda points as required by this
standard.
25/04/2014

Aiming to detect minimum 1 NC per management system audit day
North Assessors – NCs Per audit manday (CMs, IRs & ERs (FTE))
25/04/2014
Jan-June, 2013 July, 2013
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

North Assessors – NCs Per audit manday (ERs)
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

East Assessors – NCs Per audit manday (CMs & ERs)
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

West Assessors – NCs Per audit manday (CMs & IRs)
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

West Assessors – NCs Per audit manday (ERs)
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

South Assessors – NCs Per audit manday (CMs, Irs & ER (FTE))
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

South Assessors – NCs Per audit manday (ERs)
25/04/2014
This data is
downloaded on 9th
Aug, 2013; So data
of any report
uploaded after 9th
will not reflect
in this.

Nc report jan to july 2013 (3)

Nc report jan to july 2013 (3)

Recommended

Recommended

More Related Content

What's hot

What's hot (15)

Similar to Nc report jan to july 2013 (3)

Similar to Nc report jan to july 2013 (3) (20)

Recently uploaded

Recently uploaded (10)

Nc report jan to july 2013 (3)