Scope: Assembly, Electrical and Instrumentation: 7.1.5, 7.1.6, 7.2, 7.3, 7.4, 8.1, 8.2, 8.4, 8.5.2 Finance, Management of the quality management system.

1. Page 1 of 15
Assessment Report
L&L Consulting Services
Assessment dates 05/10/2017 to 05/10/2017
Assessment location Pretoria (000)
Report Author Jean-Jacques Jaume
Assessment Standards ISO 9001:2015

2. Assessment Report.
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Table of contents
Executive Summary......................................................................................................................................................3
Assessment Participants ..............................................................................................................................................4
Status of actions from the previous assessment .........................................................................................................5
Assessment Findings ....................................................................................................................................................7
Our next steps............................................................................................................................................................10
Your next steps...........................................................................................................................................................11
Appendix: Your certification structure & on-going assessment programme ............................................................12

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Executive Summary
I would like to thank all the audit participants for their assistance and co-operation which enabled the
audit to run smoothly and to schedule.
Assessment objective, scope and criteria
The objective of the assessment was to conduct a surveillance assessment and look for positive
evidence to verify that elements of the scope of certification and the requirements of the management
standard are effectively addressed by the organization's management system; that the system is
demonstrating the ability to support the achievement of statutory, regulatory and contractual
requirements and the organization's specified objectives as applicable with regard to the scope of the
management standard; to confirm the ongoing achievement and applicability of the forward strategic
plan and where applicable to identify potential areas for improvement of the management system.
The scope of the assessment is the documented management system with relation to the requirements
of ISO 9001:2015 and the defined assessment plan provided in terms of locations and areas of the
system and organization to be assessed.
ISO 9001:2015
L&L Consulting Services management system documentation
NCR Summary
There have been no NCRs raised.
Definitions:
Nonconformity
Non-fulfilment of a requirement.
Major nonconformity
Nonconformity that affects the capability of the management system to achieve the intended results.
Nonconformities could be classified as major in the following circumstances:
- If there is a significant doubt that effective process control is in place, or that products or services will meet specified requirements;
- A number of minor nonconformities associated with the same requirement or issue could demonstrate a systemic failure and thus
constitute a major nonconformity.
Minor nonconformity
Nonconformity that does not affect the capability of the management system to achieve the intended results.
Opportunity for improvement
It is a statement of fact made by an assessor during an assessment, and substantiated by objective evidence, referring to a weakness or
potential deficiency in a management system which if not improved may lead to nonconformity in the future. We may provide generic
information about industrial best practices but no specific solution shall be provided as a part of an opportunity for improvement.
Observation
It is ONLY applicable for those schemes which prohibit the certification body to issue an opportunity for improvement.
It is a statement of fact made by the assessor referring to a weakness or potential deficiency in a management system which, if not
improved, may lead to a nonconformity in the future.

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Assessment Participants
Name Position
Opening
Meeting
Closing
Meeting
Interviewed
(processes)
L Robbertse Managing Director X X
Y Coetzer Quality Manager X X X
C Groenewald Workshop Manager X X X
P Dunckley
Procurement
Officer
X X X
T Langerak Technical Manager X X

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Status of actions from the previous assessment
Ref Area/Process Clause
1411576N1 Management of the Quality System 6.2.1
Scope FM 663493
Category Minor
Details: Quality objectives are vague and not achievable.
Objective
evidence:
In L&L/OBJ/FIN Financial Rev 00 dated 01 September 2016 objective 4 states
"the intent to achieve 100% debtors income"
When reviewing Debtor statements for June 2017 to October 2016 it was found
that for June and September 2016 this was not achieved.
As L&L has no control over debtor payments this objective is not achievable.
L&L/OBJ/WSIE Electrical and Instrumentation Rev 00 dated 01 September 2016
defined a very narrow window for nonconforming products, that if 1 unit in a 100
units did not conform they would not reach the objective.
Cause Review 01 departmental objectives were done hastily and not property evaluated
for effectiveness as Per Risk register L&L/REG/003. The objectives that could
have changed during the course of the 2015-2016 year were not reviewed for
2017, as a whole to see if it was in fact contributing to delivering data to measure
and achieve objectives. The objectives were previously not measured in detail and
therefore did not seem necessary to change them.
Correction /
containment
Review of Objectives.
Corrective
action
Proper planning of objectives to be done. New or revised objectives to be created,
distributed, communicated and measured for pre-emptive effectiveness. Planning
is being co ducted through the following planned document: Planning for the
revision of L&L Consulting Services (Ply) Ltd. Departmental Objectives NCR
NO:1411576N1- Scope FM 663493. Due to December working time constraints
the corrective action will only be completed in the first week of January 2017.
First meeting on the planning of objectives have been completed and the
continuous planning will commence 09/0112017.
The following objectives were updated:
- L&L/OBJ/FINANCE REV 01
- L&L/OBL/PC REV 00
- L&L/OBL/PO REV 02
- L&L/OBJ/WS REV 01
- L&L/OBJ/ASSEMBLY REV 02
Closed: Yes

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Ref Area/Process Clause
1411576N2 Sales, Procurement and Orders 8.5.1
Scope FM 663493
Category Minor
Details: All fields in the Procurement Tracking Sheet are not completed.
Objective
evidence:
While scrutinising the Glencore Purchase Order pack - PO No 4501444947 dated
24 October 2014 All fields in the Procurement Tracking Sheet were not completed
making it difficult to see the status of goods ordered and delivered.
When looking at other work/order packs the same was found.
Cause The procurement tracking sheet (filled in by hand) is not part of the main
procurement process and aids as a tracking sheet for production meetings. The
form has been kept as a necessary. The Root cause for the form not being filled
in is due to a procurement process that is not as streamlined. Too many little
processes increases the risk for smaller tasks leading to bigger tasks not being
conformed to.
Correction /
containment
Planning of the streamlining and scrutinizing of the procurement process will be
conducted as part of the process audits scheduled for the first quarter of 2017,as
per audit schedule L&L/REG/008.
Corrective
action
The proposed finalization of the streamlining of the procurement process to be
completed by 13/01/2017. Any changes made to the process will be captured in
the revised procedures: L&L/QP/16 and L&L/QP/17 and will be revved up. The
change will be supportive of the root cause ensuring that there is enough time to
fill in the procurement tracking sheets if they are still required.
Procurement tracking sheet checked for completeness.
Closed: Yes

7. Assessment Report.
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Assessment Findings
The assessment was conducted on behalf of BSI by
Name Position
Jean-Jacques Jaume Team leader
Assessment conclusion and recommendation
The audit objectives have been achieved and the certificate scope remains appropriate. The audit team
concludes based on the results of this audit that L&L Consulting Services does fulfil the standards and
audit criteria identified within the audit report and it is deemed that the management system continues
to achieve its intended outcomes.
RECOMMENDED - The audited organization can be recommended for continued certification to the
above listed standards, and has been found in general compliance with the audit criteria as stated in the
above-mentioned audit plan.
Use of certification documents, mark / logo or report
The use of the BSI certification documents and mark / logo is effectively controlled.

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Findings
Assembly, Electrical and Instrumentation: 7.1.5, 7.1.6, 7.2, 7.3, 7.4, 8.1, 8.2, 8.4, 8.5.2:
The following documents and records were available:
- L&L/OBJ/ASSEMBLY Assembly and Testing Objectives Rev 02 dated 10 January 2017
- L&L/QP/01 Calibration Rev 01 dated 16 January 2017
- L&L/QD/019 Calibration and Verification Log Rev 0 dated 05 October 2017
- L&L/QD/019 Equipment Maintenance Log Rev 0
- L&L/QD/06 Assembly and Final Production Realisation - Electrical Rev 01 dated 12 September 2017
- Various Work Instructions for Assembly and Testing of products
- L&L Equipment Buffer Stock
Project No GWK17539 was scrutinised and the following documents and Records were available:
- Client Purchase Order No 4501601084 dated 26 September 2017
- I-17539-1 Workshop Stock Request dated 28 September 2017
- SP/QD/18 Quality Inspection Report for Product R1709/0275 dated 28 September 2017 (Doc No's
01585 and 01586)
- Job Card Completed Workshop Tracking Sheet (JC No's 01585 and 01586)
Job Assembled by Kobus van den Berg and the following documents and records were available:
- Workshop Training and Evaluation Schedule 2017 (Work Instruction 14 Glencore Repeater Box)
Finance:
The following documents and records were available:
- L&L/OBJ/FIN Financial Objectives Rev 01 dated 10 January 2017
- L&L/QP/23 Outsourced Procedure: Aveng Steel Fabrication Rev 00 dated 25 November 2016
- L&L/QP/17 Quoting and Orders Rev 01 dated 01 September 2016
- L&L/QP/13 Approved Suppliers List
- L&L/QP/SUP/01 Supplier Performance Chart for Period October 2016 to August 2017
- Various Supplier Corrective Actions Request

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Management of the Quality System:
The following documents and records were available:
Management Review
- L&L/QP/13 Management Review Rev 00 dated 01 September 2016
- Minutes and Attendance Register of Management Review dated 17 July 2017 was available
- Responsible people were identified for actions and due dates allocated
Internal Auditing
- L&L/REG/008 Internal Audit Program for 2017 Rev 0
- Internal Audit report conducted by L&L dated 15 August 2017 Kaizen SHEQ dated 25 and 16 July
2017 was scrutinised.
- NC raised were incorporated in L&L/REG/007 Corrective Action System
CAR 0071 and CAR 0065 was scrutinised and the following records were available:
- Actions were implemented and signed off
- Updated Procedure/Work instructions
System Documentation
- L&L/QMS/001 Quality Manual Rev 03 dated 01 August 2017
- L&L/QMS/002 Quality Policy Rev 00 dated 01 September 2016
- L&L/QMS/003 Scope Rev 00 dated 01 September 2016
- L&L/REG/005 Interested Parties Rev 00 dated 01 August 2017

10. Assessment Report.
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Our next steps
Next Visit Plan
Date Auditor Time Area/Process Clause
2018/10/02 09:00 Opening Meeting
09:15 Manufacturing and Powder Coating 7.1.5, 7.1.6, 7.2, 7.3,
7.4, 8.1, 8.2, 8.4,
8.5.2
11:00 Sales, Procurement and Orders 8.4.2, 8.4.3, 8.5.1
12:00 Lunch
13:00 Management of the Quality System 6.3, 8.2.4, 8.5.6, 4,
7.5.2, 7.5.3, 8.5.3
15:30 Report Preparation
16:00 Closing Meeting
Next visit objectives, scope and criteria
The objective of the assessment is to conduct a surveillance assessment and look for positive evidence
to verify that elements of the scope of certification and the requirements of the management standard
are effectively addressed by the organization's management system; that the system is demonstrating
the ability to support the achievement of statutory, regulatory and contractual requirements and the
organization's specified objectives as applicable with regard to the scope of the management standard;
to confirm the ongoing achievement and applicability of the forward strategic plan.
The scope of the assessment is the documented management system with relation to the requirements
of ISO 9001:2015 and the defined assessment plan provided in terms of locations and areas of the
system and organization to be assessed.
ISO 9001:2015
L&L Consulting Services management system documentation
Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for
cancellation of the visit by the organization within 30 days of an agreed visit date. It is a
condition of Registration that a deputy management representative be nominated. It is
expected that the deputy would stand in should the management representative find
themselves unavailable to attend an agreed visit within 30 days of its conduct.

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Your next steps
NCR close out process
Corrective actions with respect to nonconformities raised at the last assessment have been reviewed
and found to be effectively implemented.
No new nonconformities were identified during the assessment. Enhanced detail relating to the overall
assessment findings is contained within subsequent sections of the report.
How to contact customer service
'Just for Customers' is the website that we are pleased to offer our clients following successful
registration, designed to support you in maximising the benefits of your BSI registration - please go to
www.bsigroup.com/j4c to register. When registering for the first time you will need your client reference
number and your certificate number (47620374/FM 663493).
Should you wish to speak with BSI in relation to your registration, please contact our Customer
Engagement and Planning:
BSI Group South Africa (Pty) Ltd
210 Amarand Avenue
Regus Business Park
Menlyn Maine, Waterkloof Ext 2
Pretoria 0181
South Africa
Tel: +27 (0)12 443 6422
E-mail (for corrective action plans): bsi.za@bsigroup.com

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Appendix: Your certification structure & on-going
assessment programme
Scope of Certification
FM 663493 (ISO 9001:2015)
Instrumentation assembly, electrical, AS i field bus assembly and powder coating processes.
Assessed location(s)
The audit has been performed at Permanent Locations.
Pretoria / FM 663493 (ISO 9001:2015)
Location reference 0047620374-000
Address L&L Consulting Services
378 Bronbergvlei Estate
Graham Road
Zwavelpoort
Pretoria
0081
South Africa
Visit type Continuing assessment (surveillance)
Assessment reference 8679975
Assessment dates 05/10/2017
Audit Plan (Revision Date) 01/02/2018
Deviation from Audit Plan No
No. of Full Time Equivalent
Employees
23
Total No. of Effective
Employees at the site
21
Scope of activities at the site Main Certificate Scope applies.
Assessment duration 1 day(s)

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Changes in the organization since last assessment
There is no significant change of the organization structure and key personnel involved in the audited
management system.
No change in relation to the audited organization’s activities, products or services covered by the scope
of certification was identified.
There was no change to the reference or normative documents which is related to the scope of
certification.
Shift Details
The shifts are identical in terms of process outputs and as a result it has been determined that the
effectiveness of all shifts can be seen from outputs records and coverage within the normal assessment
times.

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Certification assessment program
Certificate Number - FM 663493
Location reference - 0047620374-000
Audit1 Audit2 Audit3 Audit4 Audit5
Business
area/Location
Date (mm/yy): 17/11/2
016
28/11/2
016
10/2017 10/2018 10/2019
Duration (days): 1 2 1 1 2
Opening Meeting X X X X X
Managing Director Interview X X
Management of the Quality System X X X X
Finance X X X
Sales, Procurement and Orders X X X
Assembly, Electrical and Instrumentation X X X
Manufacturing and Powder Coating X X X
Report Preparation X X X X X
Closing Meeting X X X X X
Expected outcomes for accredited certification
What accredited certification to ISO 9001 means
ISO 9001:2015 specifies requirements for a quality management system when an organization: needs to
demonstrate its ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective
application of the system, including processes for improvement of the system and the assurance of
conformity to customer and applicable statutory and regulatory requirements.
What accredited certification to ISO 9001 does not mean
1) It is important to recognize that ISO 9001 defines the requirements for an organization’s quality
management system, not for its products and services. Accredited certification to ISO 9001 should
provide confidence in the organization’s ability to “consistently provide product that meets customer and
applicable statutory and regulatory requirements”. It does not necessarily ensure that the organization
will always achieve 100% product conformity, though this should of course be a permanent goal.
2) ISO 9001 accredited certification does not imply that the organization is providing a superior Product
or service, or that the product or service itself is certified as meeting the requirements of an ISO (or any
other) standard or specification.

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Notes
This report and related documents are prepared for and only for BSI’s client and for no other purpose. As such,
BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection
with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or
in to whose hands it may come, and no other persons shall be entitled to rely on the Report. If you wish to
distribute copies of this report external to your organisation, then all pages must be included.
BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose
any such information to any third party, except that in the public domain or required by law or relevant
accreditation bodies. BSI staff, agents and accreditation bodies have signed individual confidentiality undertakings
and will only receive confidential information on a 'need to know' basis.
This audit was conducted on-site through document reviews, interviews and observation of activities. The audit
method used was based on sampling the organization’s activities and it was aimed to evaluate the fulfilment of the
audited requirements of the relevant management system standard or other normative document and confirm the
conformity and effectiveness of the management system and its continued relevance and applicability for the
scope of certification.
As this audit was based on a sample of the organization’s activities, the findings reported do not imply to include
all issues within the system.
Regulatory compliance
BSI conditions of contract for this visit require that BSI be informed of all relevant regulatory non-compliance or
incidents that require notification to any regulatory authority. Acceptance of this report by the client signifies that
all such issues have been disclosed as part of the assessment process and agreement that any such non-
compliance or incidents occurring after this visit will be notified to the BSI client manager as soon as practical after
the event.